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“Excellent Service”
Review of Langham Hotel

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Langham Hotel
Ranked #2 of 40 Hotels in Eastbourne
Certificate of Excellence
Eastbourne, United Kingdom
1 review
“Excellent Service”
Reviewed January 16, 2014

We booked a surprise 40th Wedding Anniversary afternoon tea for our parents in December 2013. I cannot give enough praise for the manager Simon Brown and all of his staff who were involved in the organisation of our function. The afternoon tea was amazing and everything we wished for was met. Every single member of staff we encountered was helpful beyond our expectations and nothing was too much for them. I would have no hesitation in recommending the Langham Hotel for any function. Truly amazing. Thank you to all involved.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Kirsty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon B, Manager at Langham Hotel, responded to this review, January 23, 2014
Dear Kirsty S,

Thank you ever so much for your wonderful review and recommendation. I am delighted that we all took such good care of your parents special anniversary. Thank you also for mentioning the team with such passion. I very much hope to welcome you all back again soon.

Warmest regards
Simon Brown
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953 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (375)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
St. Albans, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 6, 2014

With two other couples we had a 3 day stay taking in the hotel's New Year's Eve celebrations.
We were all delighted with the rooms, service, meals and entertainment provided. T he staff at reception, restaurant, bar and room service were friendly , helpful and very attentive. Despite
the hotel being completely full over the 31st and 1st Jan. there was sufficient staff to ensure that every guest was attended to immediately and with efficiency.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon B, Manager at Langham Hotel, responded to this review, January 23, 2014
Dear John M,

Thank you very much for your lovely review. I am ever so pleased your party were well looked after and that we delivered you into the New Year with a good celebration. Happy New Year to you all and we hope to see you again soon.

Kindest regards,
Simon Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed January 5, 2014

Attended a family wake on a weekday afternoon with over 50 guests. The location was lovely, the staff were great and the refreshments were excellent. I was not the organiser but my mother and my aunt do visit this hotel for lunch and dinners. It was an excellent choice for such an event

Room Tip: Did not stay at the hotel but would consider in future
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Kayzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon B, Manager at Langham Hotel, responded to this review, January 6, 2014
Dear Kayzi,

Thank you for your delightful review. I am very pleased to read of your excellent experience;we all hope to welcome you back again!

Kindest regards
Simon Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandhurst, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed January 2, 2014

No wonder this hotel has recently received a 4 star rating, very well deserved by the most friendly and contentious owners, Neil & Wendy Kirby, who together with their outstanding staff really go out of their way to ensure that everyone has the most enjoyable welcome and stay.
This trip was a 3 night celebration to bring in the New Year done with real style and panache.
It created an atmosphere of complete happiness and contentment among all the visitors and there was such a variety of entertainment for all including a visit to the excellent pantomime 'Aladdin' in the Devonshire Theatre. The highlight was an excellent firework display laid on by the owners for their guests on New Years Eve the only display from all the hotels and even the local council - well done to the Langham Hotel.

Room Tip: The sea view rooms are excellent
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon B, Manager at Langham Hotel, responded to this review, January 6, 2014
Dear Frank M,

A lovely review, thank you ever so much. I'm delighted your stay was so brilliant and really appreciate you taking the time single out each moment. We all had such a good party on New Years Eve and the team join me to thank you in sharing it with us. Wishing you a very happy 2014!

Warmest regards

Simon Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redditch
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 2, 2014

We are just back from the Langham Hotel where we celebrated the New Year .With Neil, Wendy and their excellent staff.We have had the best of food, accommodation and entrainment plus the best firework display and Piper to see in the New Year with.Whilst we were at the Langham we purchased Neil's Book called" Celebrity Hotel" written by himself, Looking forward to reading it now we are home. .KEEP UP THE GOOD WORK..Many thanks for making the New Year start off with a bang

Room Tip: All rooks are excellent talk to reception
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon B, Manager at Langham Hotel, responded to this review, January 6, 2014
Dear Dave J,

Thank you ever so much for such a happy review! I'm really pleased you enjoyed your stay - we hope to see you all again soon and wish you a wonderful happy new year 2014!

Kindest regards

Simon brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
Reviewed December 30, 2013

We have just returned from a three night stay and had a great time. This was our first time staying as a family in Eastbourne and we will definitely be returning. From the moment we arrived it felt like a home from home and the hotel well deserves its recently awarded four stars.
The staff really are amazing, genuinely friendly and couldn't do enough to make sure you enjoyed your stay. Neil the owner makes everyone feel welcome and Luigi in the restaurant was a massive hit with both of our children!
The rooms are well appointed and laid out and the attention to detail makes for a special stay. We stayed in a family room and it was spacious and importantly absolutely spotless - the housekeeping staff do a fantastic job.
The hotel is in a great location with lots to do nearby, however, if you experience some rain like we did, the hotel is in a fantastic location to relax in the lounge with a drink watching the world go by!
We would definitely recommend the hotel and hopefully we will be able to return soon.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon B, Manager at Langham Hotel, responded to this review, January 6, 2014
Dear Lisa C,

Thank you very much for your splendid review. You paint a lovely picture with your words and I am delighted you had such a great stay with us. We hope to see you again soon.

Warmest regards

Simon Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Croydon, Uk
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 30, 2013

My friends and I feel that this is the start of Christmas. We have been visiting the hotel each year before Christmas for many years now and each visit gets better. Neal and Wendy (the owners) and their attentive staff offer us a splendid two nights of excellent food and great entertainment. The food is of an excellent standard and the menu changes regularly. The hotel is at the end of the promenade so parking is easier than in town.
The rooms are very clean and warm and have TV and WiFi. The front rooms are facing the sea and have great views of the pier and sea front. The owners are upgrading parts of the building so you see improvements every year, not that much could be better!
We love the place and look forward to our next trip as soon as we have left.
Ann & Robert
Croydon, UK

Room Tip: Street facing rooms have best views.
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon B, Manager at Langham Hotel, responded to this review, January 3, 2014
Dear Ann and Robert,

Thank you very much for your lovely review. It was a pleasure to welcome you both back and I am really pleased you enjoyed your christmas celebrations with us. The entire team all look forward to welcoming you back again soon.

Kindest regards
Simon Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Langham Hotel

Property: Langham Hotel
Address: 43-49 Royal Parade, Eastbourne BN22 7AH, England
Location: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Family Hotel in Eastbourne
#2 On the Beach Hotel in Eastbourne
#4 Romantic Hotel in Eastbourne
#4 Business Hotel in Eastbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Langham Hotel 4*
Number of rooms: 77
Official Description (provided by the hotel):
A family run AA four-star hotel yards from the beach and overlooking the magnificent bay. A short walk to the pier, town and amenities. There is a bus stop directly opposite the hotel too. The Langham has been awarded an AA Rosette for Fine Dining for the past 8 years in a row. Has a thriving Lunch Club with top class speakers; regular Jazz Lunches, Cabaret Dinners, and a Pudding & Wine Club. ... more   less 
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Also Known As:
Langham Hotel Eastbourne

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