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“Fab Weekend”
Review of Langham Hotel

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Langham Hotel
Ranked #2 of 40 Hotels in Eastbourne
Certificate of Excellence
Reviewed February 27, 2013

We spent Friday & Saturday night at the Langham as part of the Regimental reunion and have got to report that we enjoyed every minute.
What a lovely change to book into a hotel that had a personality and where you actually felt welcomed. Nice touch to be assisted to our rooms with the luggage.
At all times staff were friendly, helpful and Smiley.. and believe me a smile goes a long way..
We were lucky enough to have booked a seaview room which was great.
We enjoyed the food on both nights and for our 'black tie' night the staff had just the right amount of attentiveness.
Well done the Langham and well done to John & Heidi for the organisation.

  • Stayed: February 2013, traveled with friends
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Thank sprite643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon B, Manager at Langham Hotel, responded to this reviewResponded March 1, 2013

Dear Sprite643,

Thank you very much for your lovely review. The Langham team do work very hard to deliver that great experience and I am delighted to read that this has been achieved and also with a smile! We hope to deliver that same experience on your next stay.

Kindest regards,

Simon Brown

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Reviewed February 26, 2013

Just spent Friday and Saturday night at the Langham Hotel as part of a reunion weekend. From the moment we arrived the staff were extemely helpful and friendly. The food was first class and the service was excellent. I would certainly return and would also recommend to friends.
If I have any criticisim it would be that the bar prices were quite expensive 4.40 for a G&T and we had quite a few!!!!! and What's going on with having to check out by 10.30am some of us were just getting to bed!!! Seriously a fantastic weekend. Thanks for the great service.
And to RQMSRHC, thanks for your organisation and lets have the same next year.

Room Tip: I was late in booking therefore did not get a sea view room, however the room I had at the back of t...
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  • Stayed: February 2013, traveled with friends
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Thank RabKate69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon B, Manager at Langham Hotel, responded to this reviewResponded March 1, 2013

Dear Rabkate69,

Thank you very much for taking the time to leave your review. I am so pleased you enjoyed your stay with us and had a really good party - next time you will have to stay that extra night to avoid the Sunday departure! Your criticism is noted as is your generous praise. We hope to see you again soon.

Kindest regards

Simon Brown

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Reviewed February 25, 2013

Visited the Langham Hotel with a party of nine from local Bowls Club for a "Jazz Lunch" in the hotel's restaurant) and although we had a great time (Can't miss with the personalities involved) there were a few bum notes. We could not get in until 1.30 pm and although we were politely led to the bar to wait no menus were handed out which was what we expected. Once we were taken to our table we encountered The Jazz trio's "interval" so it was silent apart from the chatter from a whole raft of tables. However, we were taken off the main floor and positioned in an alcove to the right from which the the musicians - who eventually came back on - were not visible. It didn't matter because they were not much to look at and never smiled (apparently). And of course we could still hear them (if we strained our ears a little). Meanwhile, despite a phalanx of restaurant staff it took quite a while for us to be consulted about what we would like to eat and in the end it arrived in dribs and drabs - mostly drabs. My wife's chicken was crusty and vegetables, when we eventually got them, were cold. Apologies were offered. The potatoes were in two dishes but only enough for us to have two each. We asked for more and were assured we'd get them, but it just didn't happen. We tried to compensate with extra cauliflower which, by contrast, was in abundance but we all found it hard, unyielding and fairly tasteless. Several of us had the sirloin of beef off the trolley and although this was a laborious process via the young fellow who clearly hadn't much experience of it, the carved meat was pretty good and tasty - even though I was served with an "endy-bit" which I, as someone who doesn't like waste, consumed but shouldn't have been asked to. The starters were varied and I had a lovely plum-tomato soup. For dessert I chose an excellent crepes suzette with vanilla ice-cream (you could have ice cream or fresh cream, although not both) but I had to pay a supplement. The whole thing was listed at £19.90 a head for three courses but with a couple of bottles of decent wine (which must have been expensive) the entire bill for nine came to £226. By about 3 pm. the jazz trio had long since played the Last Post and gone off quietly but that was no great loss even if we didn't get to hear much of them any way. Before we left the owner (the charming Neil) greased up to our table and told us all about himself and asked, I think, if we had enjoyed our meal. We didn't really have the courage to tell him the true story - he will learn it here and from his waiting staff) because he was clearly very proud of what he had provided (probably all in his book which he kept on about) and we didn't like to upset him..

  • Stayed: February 2013, traveled with friends
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Thank piercewilliam991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langham66, Owner at Langham Hotel, responded to this reviewResponded February 26, 2013

I was so surprised to read so many negative comments that I made a telephone call today to the organiser of your group to apologise for letting you all down. I was even more surprised when she refuted nearly every one of your complaints. She actually booked the table for 1.30pm and was quite happy with that and she also knew that the jazz band would be taking a break between 1.30 and 1.50pm. Her only comment was that the cauliflower cheese was slightly undercooked but the vegetables certainly were not cold. I have spoken to our Restaurant Manager about your apparent lack of potatoes and she has confirmed that she first brought more carrots and beans but when she then asked if you would like more potatoes she was told (obviously by someone else on the table) that you were fine and didn't need any more. You say that the total bill came to £226 for nine people, which according to my sums, comes to £25 per person, which I think most people would consider good value for a three course meal and a couple of bottles of decent wine. As for your remark that I 'greased my way' up to your table, I was actually invited by the organiser of your group to come over and say hello to her friends. The rest of your party were very pleasant and we were laughing and joking about my book as one of them used to work with Saudi Arabians in London, as I did. if I am at a loss to understand how you had to strain to hear the band as you were sitting approximately 24 feet away from them! We had 94 guests at the lunch and had no other complaints about the music, including from your own party, according to the lady who booked the lunch.
I have read some of your previous reviews on Trip Advisor and I am sorry to see that you are generally unhappy with your dining experiences. However, as you will see from other reviews, the vast majority of our customers are very happy with our food and service and we are very proud of what we provide. As the organiser of your party said to me today "We had a very nice time and I would like to apologise for his comments".

Neil Kirby
Proprietor

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Reviewed February 25, 2013

The Langham Hotel played host to a party of 55 Serving Soldiers and Old Comrades from all over the UK and Germany this last weekend. From the moment we started to arrive and check in the hospitality and service was outstanding which in itself only complemented the wonderful surroundings and facilities the Langham has to offer its guests. The rooms are all recently renovated, extremely well appointed, decorated and comfortable.
The quality of the cuisine, wines and beverage selection on offer was without doubt first class. Regimentally we have always prided ourselves on demanding the highest standards from our soldiers and in return treat them with the same, catering being one area that affects us all. The Langham obviously works to that same principle, the food was superb and plenty of it.
The atmosphere that was generated by all of the staff went to enhance our experience immensely, all were extremely pleasent, professional and helpful at all times.The whole operation is masterminded and directed by Neil and Wendy who are consumate professionals in their field and we are indebted to them for all the additional time and effort they took on our behalf to make our weekend event a superb success. In summary the Langham offers an extremely good "value for money" experience. We look forward to our booking for 2014. Very many thanks to our new friends in Eastbourne.

  • Stayed: February 2013, traveled with friends
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Thank RQMSRHC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon B, Manager at Langham Hotel, responded to this reviewResponded March 1, 2013

Dear RQMSRHC,

Thank you ever so much for your glowing report. We are delighted that you all had such a fabulous reunion party. Your kind comments to the team and the owners are very much appreciated; you were a great group to look after and we look forward to seeing you again in 2014 if not sooner!

Warmest regards,
Simon Brown

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Reviewed February 24, 2013 via mobile

Spent the weekend here as part of a reunion weekend and wanted for nothing all weekend. Staff were all very pleasant and helpful, rooms comfortable and food was very good. Bar prices are a little high but I am Scottish ! Will definitely be back.

  • Stayed: February 2013
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Thank MusoFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon B, Manager at Langham Hotel, responded to this reviewResponded March 1, 2013

Dear Musofun,

Thank you very much for your kind review. We look forward to your return!

Warm regards,

Simon Brown

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Reviewed February 24, 2013

We stayed at The Langham for a couple of days 17/18 Feb. A double and family room, (both sea views) Both very comfortable. We have stayed here on several occasions in the last 6 years, and have seen the hotel grow as it has been refurbished, On every visit we have been welcomed by the friendly staff, and cannot rate the hotel strongly enough. The accomodation and food are excellent. Nothing seems to be to much trouble, Congratulations to the owners of the hotel, who have one of the best hotels in Eastbourne.

  • Stayed: February 2013, traveled with family
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Thank NigelA340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon B, Manager at Langham Hotel, responded to this reviewResponded February 28, 2013

Dear Nigel A,

It is so pleasing to read your kind comments and also learn that as a returning customer year after year you appreciate the consistency in our friendly team and the growth of our product. I will pass on your congratulations - thank you!

We very much hope to see you again soon for more of the same!

Warmest regards,

Simon Brown

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Reviewed February 18, 2013

Stayed for another excellent night at the Langham for the Valentines dinner and dance with my Husband, son, daughter and their partners and it was a very enjoyable experience.The tables were beautifully decorated, the food was very good, and the team remembered our food allergies, and my red bushTea ! The rooms were very clean, warm and spacious, with lovely views across the sea. The team made our Grand daughter very welcome when she joined us for breakfast.When we came to the dance last year we were waiting for her to be born.We are now looking forward to coming to another one of their Jazz lunches or popping in for a meal in the conservatory or one of their cream teas.
Gill B.

Room Tip: Room with a bay window and view of the sea
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  • Stayed: February 2013, traveled as a couple
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Thank GSB19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon B, Manager at Langham Hotel, responded to this reviewResponded February 28, 2013

Dear Gill,
Thank you ever so much for your glowing review. I am delighted you enjoyed Valentines with us and that we remembered your Red Bush Tea, and that you will be returning again soon with your little Granddaughter. We look forward to welcome you all.

Warmest regards,

Simon Brown

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Additional Information about Langham Hotel

Address: 43-49 Royal Parade, Eastbourne BN22 7AH, England
Location: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Family Hotel in Eastbourne
#1 Luxury Hotel in Eastbourne
#2 On the Beach Hotel in Eastbourne
#4 Business Hotel in Eastbourne
#4 Romantic Hotel in Eastbourne
Price Range: $82 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Langham Hotel 4*
Number of rooms: 77
Official Description (provided by the hotel):
A family run AA four-star hotel yards from the beach and overlooking the magnificent bay. A short walk to the pier, town and amenities. There is a bus stop directly opposite the hotel too. The Langham has been awarded an AA Rosette for Fine Dining for the past 8 years in a row. Has a thriving Lunch Club with top class speakers; regular Jazz Lunches, Cabaret Dinners, and a Pudding & Wine Club. ... more   less 
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Also Known As:
Langham Hotel Eastbourne

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