The staff were friendly (when you could find them). There were way too few staff so breakfast was chaotic. They couldn't seem to get anyone's order right. There was never enough of anything put out so people had to wait for more to be brought out. The toaster didn't work properly and everyone had to queue up to do their own toast. There were never enough cups, glasses, butter and bread put out. They should have at least 2 coffee machines on the go as it constantly ran out and we had to wait for fresh to be made. I think they could do with replacing a few things such as toilet seats as ours had a questionable brown stain on it which looked like it was never going to come out. The main ground floor areas were nicely furnished and well presented but the lift area was very shabby and had the feel of being in an inner city high rise. Now for the plus points - the bed was comfortable with immaculate bedding and was freshly made every day. The bathroom was very nice. There was plenty of hot water and the shower pressure was good. Being right opposite the pier meant it was very noisy at night, and there was a noisy club in the hotel basement which is the main reason I would not stay there again.
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- Also Known As:
- Pier Hotel Eastbourne