If i could have rated this a zero instead of a 1, would have done. I have stayed with my elderly mother at this hotel for the past 8 years and this year was tby far the worst. It has been going downhill every year for the last 3 years but this surpassed everything. Despite numerous complaints at the time of my stay about normal expectations particularly about the state of the room, service, cleaning - where else do you know that you have to use domestic, very hard, kitchen roll because they do not have any toilet roll to give you, noise, rudeness, and the very worst scenario, noone including the director of the Lions Hotels, even acknowledges let alone sort out your complaints as is my experience. Avoid this Lion hotel at all costs - it is not worth a penny of your money. I complained at the time on numerous occasions and on return have written twice, once by special delivery, to the Director and the Manager of this hotel but they quite obviously don't care about complaints, because I have had no reply.
- Official Description (provided by the hotel):
- we are currently under major refurbishment and will reopen in March 2017. thank you The Management. ... more less
- Also Known As:
- Chatsworth Hotel Eastbourne