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“Excellent service”

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Premier Inn Eastbourne Hotel
Ranked #21 of 40 Hotels in Eastbourne
Certificate of Excellence
Rochester Kent
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent service”
Reviewed August 6, 2012

Very friendly and helpful staff. They offered to get taxi quotes to our venue,provided magazines and a much needed sewing kit! and printed maps to help us get from the wedding to the reception. The evening meal and breakfasts at the Mill were excellent too-lots of choice. Clean and comfortable. You do awake to a little traffic noise if you have your window open but there are fans provided for hot weather so you can choose to shut the window

Room Tip: The rooms facing the car park have less traffic noise
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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482 reviews from our community

Traveler rating
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    12
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
kent
Level 6 Contributor
261 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed July 14, 2012

You always know what you're getting with a Premier Inn. This one was adequate with a very friendly clerk at reception. We had a good night's sleep and there was little road noise. The disappointing part was the pub next door where the tables were sticky, the food average and the service lacking with a surly barmaid and a waiter who cleared away the glass before we had finished our wine. A training course on service is required!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adobeKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
114 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 12, 2012

Firstly, I have been working in this area al week, staying in a different Premier Inn each night for 7 nights. I have to say, in the week, this has been the nicer one.

Split over 3 floors (there is a lift for the upper 2 floors) the bedrooms follow the standard format - shower over bath, en-suite bathroom, tv with freeview. Free tea and coffee in your room with a small kettle.

The restaurant is across the car park. Please note the portions are huge. A starter of nacho's and cheese was that big, my colleague had to save 1/2 and take away with him. They also have lots of offers, 2 for £10 etc. American/grill/steakhouse style place. I had some tortilla wraps to start, which were nice and spicy and a 'square chicken burger' big enough to slow you down for a while :)

Would recommend this hotel

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 12, 2012

My main gripe is with the food from the pub opposite. As my trip was work related my company had booked the hotel. I have stayed in numerous Premier Inn's and was looking forward to ordering some food and relaxing in my room after a hard day at work. A 'meal deal' option was not available at this hotel and my company had supplied their credit card details to the pub on the same site for an evening meal and breakfast. I can not express how strong my feelings of disappointment are, I ordered a prawn cocktail starter and a chicken and bacon salad for my main meal, this including a lemonade came to just under £13, I took it to my room, looking forward to enjoying my supper while relaxing. The prawn cocktail was fine but the chicken and bacon salad was disgusting to the point that I could only bear to try it before retching. When I collected my food I could see into the kitchens which looked very basic and less than desirable, I wonder if this was part of the reason I felt like being sick after tasting the processed rubber chicken. I would not stay at this hotel again due to the food from the pub opposite. I went to bed hungry the night I stayed and I could not even face breakfast as I did not want to take the risk of it being made to equal quality as the salad!. I have advised my head office that I do not wish to stay at this Premier Inn again due to the food opposite and from reading other reviews, this Premier Inn is loosing a lot of business due to the pub on the same site, in this failing economic environment I would suggest merely 'passing this information on' may not be enough to retain your valued customers.

Room Tip: Here's a tip for choosing a good room - go to Premier Inn Eastbourne - Polegate as I believe the...
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blossella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Social Media at Premier Inn Eastbourne Hotel, responded to this review, July 16, 2012
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a clean and comfortable environment and do apologise that on this occasion we failed to provide this.

Please be assured your comments have been noted and will be followed up with the Management Team at our hotel.

Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 11, 2012

Very clean room, really helpful and friendly staff, convenient location! Great value for a bargain night stay.

Room Tip: Try to avoid ground floor- all guests walking in and out have to go past your rooms. Must be very no...
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RhiGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 9, 2012

Stayed here for 2 nights after our wedding. Very friendly staff. Clean and comfortable rooms. Great value for money. Only had breakfast in the restaurant but was excellent with lots of choice. Prices for evening looked very reasonable but we didn't eat their ourselves so cannot comment on the food.

Stayed July 2012, traveled as a couple
Helpful?
2 Thank LL123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 27, 2012

We went their in June 2012.It was a very well kept Premier Inn and the staff were excellent and nothing was too much trouble.A short drive away from the sea front.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Eastbourne Hotel

Property: Premier Inn Eastbourne Hotel
Address: Willingdon Drove, Eastbourne BN23 8AL, England
Location: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
#9 Business Hotel in Eastbourne
#11 Romantic Hotel in Eastbourne
#12 Family Hotel in Eastbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Eastbourne Hotel 3*
Number of rooms: 47
Official Description (provided by the hotel):
Situated on the sunshine coast, Eastbourne Premier Inn makes an ideal base for both business and leisure stays. Nearby is Eastbourne seafront, the town centre, Sovereign Harbour, leisure attractions and business parks, as well as bus and rail links. Our Eastbourne Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite restaurant. ... more   less 
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Also Known As:
Premier Inn Eastbourne Hotel Eastbourne

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