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“Good value, but you do get what you pay for.”
Review of Imperial Hotel

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Imperial Hotel
Ranked #17 of 40 Hotels in Eastbourne
Certificate of Excellence
Orlando, Florida
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good value, but you do get what you pay for.”
Reviewed March 17, 2013

Just returned from a KGB Deal with my wife, £99 for 2 people, for 2 nights, B&B plus evening meal which was great value for money.

The hotel has a very good position just off the sea front. The front rooms have a view of the sea to the side and we were lucky enough to get one on the top (4th) floor. Parking in Eastbourne is on a pay & display basis and the hotel sells tickets for £1 per day on arrival which is also very good value. We parked right outside the hotel on both days.

A very friendly and helpful gentleman checked us in. We then had to get to the 4th floor in one of two very tiny lifts (max 3 persons in each). These were very slow and cumbersome things which were not linked by computer which meant that we had to call both lifts when we wanted one and they took ages to come.

Our room was small to average in size with a small double bed. Basic furnishings, a small flat screen TV and coffee/tea making equipment were also provided. The bathroom was adequate with a bath but, surprisingly, no shower. Soap was the only disposable provided. The main bathroom light was broken and was not fixed during our stay despite our reporting it. The room was very clean and looked recently refurbished. The bed was comfortable and not squeaky. The maid was very efficient. The room walls were however a little "thin" and it was a bit too easy to hear people talking/the TV in the next room.

We went to the bar for a pre-dinner drink and I was surprised to find that everything was paid for in cash (no room charging facility). This included ordering wine for delivery to our meal table. The house wine itself was reasonably priced at £9.95 and was remarkably good.

Breakfast and dinner are served at set times and can be over one or two sittings depending on the number of guests staying. The hotel is a "coaching" facility owned by the travel company Robinsons and the dining room (which is large) can get quite crowded with coach parties. My wife and I had a nice round table for two for the duration and were served by a very lovely, efficient and helpful lady, Anelia, from Eastern Europe. On both nights the dinners were very pleasant but did not have particularly generous portions (e.g. 5 small pieces of scampi on the second night with a handful of chips & peas). Full English breakfast, however, on both days was more plentiful and quite delicious.

The rest of the clientele struck me as making the average Saga client look positively youthful, and they obviously welcomed the nightly Bingo after dinner!

In closing I repeat the heading above...It was excellent value for money but don't expect the Four Seasons level of quality.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Maz1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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310 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • German first
  • Italian first
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English first
uk
Level 4 Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed March 3, 2013

We have just returned from a KGB deal at this hotel and what great value it was. The Manager and all the staff cannot do enough for you they are so courteous and friendly always smiling this goes along way for us. The hotel is so warm and very clean we had a lovely room on the first floor with a sea view which was a bonus. The restaurant works very efficiently the food was very good and really hot, we have been to many hotels where the temperature of the food let them down but not here. Very well done we loved it keep up the good work.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
13 Thank disney011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackwood, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 2, 2012

just returned from a great weekend at the imperial, eastbourne. all the staff were so welcoming and couldn't do enough for you, the communal areas are clean, modern and bright. the food was very good too. we upgraded to a premier room as they were larger. would definitely visit again. thanks for a lovely time

Room Tip: would definitely upgrade to a premier room as they are better than the standard ones, although they...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
11 Thank heulwen m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skipton
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 26, 2012

Six of us ( all ladies)just had a week at the Imperial had a great time. very relaxing atmosphere, it was a Turkey Tinsel week, the food was very good, we had a really good Christmas day and new Years Eve. The staff were very friendly including the management.
The hotel is doing some up dating the rooms , the ones that have been done are very nice.
We would go back again.

  • Stayed November 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
4 Thank patricia anne h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East London
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 15, 2012

Bought a voucher for bed, breakfast & evening meal for two for nights. A very clean hotel, great big bedroom and bathroom and very comfortable. I had read bad reviews about this hotel but I can only comment on my experience. We had a great weekend a trip down memory lane for my mum as she honeymooned with my dad in Eastbourne. The hotel was lovely, very classic and looked newly decorated. The staff were great, very friendly and helpful and went out of their way to be helpful. The restaurant staff were very friendly and remembered each of their guests. The food was sufficient for myself and my mum but may be a bit on the small side for a man. The meals were a little bit dated but nevertheless okay.
It was a good weekend at a lovely hotel and entertainment too in the evening. the staff great.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Lelly6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Albans, United Kingdom
Level 6 Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed November 12, 2012

My husband and I went on November 10th, for a two night stay, on a woucher deal. We were greeted at reception with "Happy New Year". The whole hotel was completely decked out for Christmas. We then discovered the hotel does Turkey & Tinsel weeks from the beginning of October and we had arrived on New Year's Day. The staff take this seriously wishing guests, depending on the day, a merry Christmas etc. We were informed that dinner was at 6.15, not from 6.15 but at exactly 6.15. This is far too early for us. Breakfast again was served at precisely 8.00am.The hotel could do with being more flexible on this, having a two hour slot in which to eat, for example.The room was very small, but was spotless, despite the carpet being worn. The light switch on one side of the bed was inaccessible, as it was behind the wardrobe. The shower cubicle was very small and awkward to use with a large hand rail attached to the wall. There was plenty of hot water though. The bed was fine with spare pillows and blankets in the wardrobe. Tea/coffe making facilities and a tv were all there. Whilst having a drink in the bar, we were called for dinner. At the entrance to the restaurant, was hygenic hand wash machine, very odd and a little off putting. The deal we were on entitled us to a 3 course dinner each evening. The menu is a little restrictive, very unimaginitive and a little like stepping back into the 70s. Do not order the salad - this consists of sliced red onion, a little radiccho and little diced green and yellow pepper. The chicken breast was obviously cooked prevoiusly and stored on a very cold fridge. There was no dressing and no offer of a dressing. The asparagus soup was so bland, I only knew it was asparagus because it said so on the menu. There was no salt/pepper on the table which was so small, there was no space for a wine glass. There were however, it being New Year's Day, party hats and streamers on the table. The cheese and biscuits consisted of 3 crackers and 3 small slices of chees. No butter or grapes/celery etc. My husband's steak pie was very nice though. Breakfast was a glass of fruit juice OR a small bowl of cereal OR a small bowl of grapefruit segments followed by an English breakfast Or boiled eggs etc. The full English was 1 rasher of bacon, 1 sausage, half a tomato, 1 egg, a small spoonful of baked beans and a quarter of a slice of fried bread. Toast was served but no choice og white or brown, just white. Amazingly, we then had to pick what we wanted for our evening meal. The veg were very overcooked almost to the point of being mush, however the brocolli was burnt as well. Portions are very small. The hotel client base is mainly OAPs and they appear to cater to them and ignore everyone else. In the bar, you can pay by card but they do not have a machine so you have to go to reception to pay. You cannot charge anything to your room.That said the staff were very friendly and very helpful. They were eager to serve you. The hotel is well situated and they offer parking for £1 per 24 hours, available from reception. All in all, very average all round and nothing to write home about. I would have been more upset, if I had paid full price.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Gill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 6 Contributor
422 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed October 28, 2012

Have just returned from a weekend at the Imperial. Had a lovely time. The staff were all very friendly and helpful, the food was good if a little small in portion size and the position was good.We had no shower in our bathroom and nowadays I dont think this is acceptable. We did find shower rooms in the corridors but who wants to take all their things to a communal shower room.Although this hotel mainly caters for older people there were quite a lot of younger people presumably on deals and if they wish to attract these people they really need wifi.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pambur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel

Property: Imperial Hotel
Address: 16-32 Devonshire Place, Eastbourne BN21 4AH, England
Location: United Kingdom > England > East Sussex > Eastbourne
Hotel Style:
#3 Best Value Hotel in Eastbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 105
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Also Known As:
Imperial Hotel Eastbourne

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