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“Unobtrusive excellence...” 5 of 5 bubbles
Review of The Grand Hotel Eastbourne

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The Grand Hotel Eastbourne
Ranked #7 of 42 Hotels in Eastbourne
Certificate of Excellence
belfast
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“Unobtrusive excellence...”
5 of 5 bubbles Reviewed August 22, 2009

This glorious old hotel sits on the seafront at Eastbourne like some great Duchess. Set slightly back from the road but overlooking the seafront it is a timeless, classic, old fashioned hotel with excellent service. If you like modern hotels with glitz and chrome do not visit here. If, on the other hand, you want space, comfort, excellent service, good food, then you'll enjoy the ambience.

For starters there is no piped music at all. Heaven! To sit in the Great Hall and watch the comings and goings is a wonderful experience in itself. This is a three story high space with grand painting, loads of squashy, comfy sofas and chairs. Just the tinkle of tea cups, the clink of glasses, the chatter of guests and passing staff, the chiming of the clock above the big fireplace. At teatime there is a piano and once a month an old fashioned palm court trio. There are even two writing desks with hotel paper - when did you last see proper writing desks in a decent hotel!

Even a simple coffee will be served with style and elegance. There are comfy chairs in the lounges and quiet nooks and crannies for a snooze or just to read. We intended exploring a bit more but the hotel is a destination in itself and is so comfortable it can be hard to drag yourself out, let alone down to the spa.

Other reviewers seemed disappointed with the Mirabelle but we found it to be excellent. The staff was formal and attentive but not overpowering. The food was excellent and well presented. During one luncheon we were the last in the restaurant yet at no time did any of the staff make us feel we should eat up or that it was time to go. It is a delightful restaurant and we liked the more intimate feel to it. The other restaurant, The Garden Room, is bigger and seemed a little less inviting.

As befits an older hotel the rooms vary in size but are roomy and comfortable. It's true some of the floor boards squeak as you go about the room or up and down the corridors but that is all part of the charm and only to be expected from a great lady of this age!

The staff seems happy in their work and there is always a cheery smile or hello as they pass in the corridors. Managers walk about in smart black jackets and striped trousers and the whole building seems to hum with efficiency and people who know what they are doing quietly going about their business.

We thought the hotel timeless, classic, and elegant. In some ways it is like being on a great old fashioned ocean liner. Magic!

  • Stayed August 2009, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drflight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,468 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Bognor Regis
Level Contributor
63 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed August 20, 2009

We loved the grand Hotel , everything was as we expected, very well run with plenty of staff, room was spotles as where the common rooms. Indoor swimming pool was lovely and clean. Breakfast as first class and nothing like a school dinner !!. Be aware of the dress code for evening meals

  • Stayed August 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank StevetheChauffeur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottinghamshire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 14, 2009

I found this hotel to be a haven of peace. It didn't start off like that, there were a number of minor complaints but the measure of a good hotel is how complaints are dealt with, and they were resolved quickly. The beds and pillows were amazing - it felt like I was sleeping on a cloud. Thoroughly enjoyed the food, although the service from the kitchen needs improving. The staff really do want you to enjoy the hotel and it shows, nothing is too much trouble and if you have a criticism they take it constructively and fix it ! We had a large mixed party and all of us would definately return. Well done Grand Hotel - this type of service is sadly lacking in many hotels.

  • Stayed August 2009, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zeerust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxfordshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 9, 2009

From arrival to departure, our every need was met. The staff were helpful and obliging at all times and couldn't be faulted.
Our one tip would be to book early for dinner in the Restaurant as they seem to get fully booked.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PickyOxfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Channel Islands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 3, 2009

Booked a two night mid week stay for my husband and I and my parents via the Gand's own web site.
Reception staff not expecting us when we arrived and after some waiting around were told that reservations had made the mistake, but no apology offered. Corridors to rooms smelled of damp and musty.
Poor service and poor quality food in the Garden Restaurant. Menu comparable to school dinners and about the same standard. Plaice over cooked and inedible. Duck breast poor. Had booked a table for six people for 7pm, and final course not served until gone 10.30pm.
Awoken at 7.30am by road works outside the bedroom window. Told by staff that the road works had been there a few days. Duty manager offered no alternative room, claiming that he wasn't aware of the work outside and had only been informed that morning.
Beautiful building and surroundings, but over priced food and drink. Room clean but shabby.

  • Stayed July 2009, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Stevenson7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surrey
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed August 3, 2009

We stayed here after booking an executive room on late booking for £215, we had a night at Glyndebourne planned the following day. Our final hotel bill was £500 for one night, despite eating dinner in our room!
The hotel has lots of charm and we did enjoy our stay. We found it to be very relaxing and the staff very keen to please.We were upgraded on arrival to a suite which had a wonderful view... although this was covered by some weird net tacked acrross our widnow( this didnt feature on anyone elses window).

The bathroom was large, but still had carpet in it( green) and the furniture and decor was very dated( I reckon even my Granny would have thought so).
My two biggest gripes were the spa area and the breakfast.
The spa was damp , small and dingey, I would expect to find this standard spa in a run down 3 star hotel not a 5 star. The changing rooms stank of old mould, and the outdoor pool was dirty and cold too.
The breakfast reminded me of my school canteen, it was like a bun fight ,as they only had a two hour dining slot 8-10 on a Sunday during their busiest month of August.They had large vats of yogurts and ketchup open on the sides rather than individual pots ,and ques of people trying to grab them( dipping their own spoons in yuck yuck yuck) .
I would expect this if I went to a down market BB not a hotel costing almost £500 for one night!

Would I return ?
In truth Its over priced...
Eastbourne is nice but it doesnt not have an abundance of nice coffee shops/boutiques unlike its neighbour Brighton.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank surreygang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, United Kingdom
Level Contributor
113 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed July 27, 2009

We stayed here as part of a birthday treat, and wanted a bit of luxury so booked a junior suite with a sea view.
The welcome, parking and registration were friendly and efficient. Our room had a large and comfortable four-poster bed, with a two seater sofa and bathroom. All was scrupulously clean and well furnished. The indoor pool was a good size and at 8.40am on the Sunday morning had just two of us using it!
Was surprised at the breakfast which was like any other hotel buffet breakfast, very good and they did do kippers on request, but the toast and coffee service was a bit slow and disorganised. The coffee situation was odd, it was brought in a pot yet other people had cafetieres, and apparently if you wanted proper coffee you had to ask, but of course, if you didn’t know you had to ask you didn’t get it! When you pay the sort of nightly rate for a junior suite, you really should expect to get the best coffee without asking for it. A minor point but it was at odds with the rest of the service and ethos. The cocktail bar was great and the service and drinks superb. The building is superb and deserves its refurbishment.

The major disappointment was the Mirabelle restaurant, distinctly average but conspicuously overpriced. There was also an unpleasant smell around our table but luckily a large vase of lillies soon overcame this. Service was extremely slow between the starter and the main course, and we were brought the complimentary gazpacho twice. We surmised that they really wanted us to have the tasting menu and weren’t really geared up for the set menu, which seems odd. I know restaurants in the UK mark up wine to a tremendous degree, but really a bottle of Montepulciano D’Abruzzo available in Majestic for £4.49 and on the wine list for £31 is really taking the you know what. We might have been spoiled by the impeccable service and unparalled quality of food at Le Manoir but when you pay over £100 for food you should expect something special, not something average; my advice is to eat somewhere else in Eastbourne.
I’d still give the hotel 5 stars, but if I were to review the Mirabelle, I’d give it 2 out of 5.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Hotel Eastbourne

Property: The Grand Hotel Eastbourne
Address: King Edwards Parade, Eastbourne BN21 4EQ, England
Phone Number:
Location: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Eastbourne
#5 On the Beach Hotel in Eastbourne
#6 Family Hotel in Eastbourne
#6 Romantic Hotel in Eastbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Grand Hotel Eastbourne 5*
Number of rooms: 152
Official Description (provided by the hotel):
England's only five-star seaside hotel, The Grand in Eastbourne is one of the UK's most magnificent hotels. Variously described as a 'White Palace' and 'Wedding Cake', the majestic landmark property occupies a prime spot on the town's seafront with panoramic views along the coast and towards the cliffs at Beachy Head.Facilities include 152 beautiful bedrooms, many with stunning sea views. 2 Award winning Restaurants. Indoor and outdoor heated swimming pools, fully equipped Gymnasium and 8 beauty rooms. ... more   less 
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Also Known As:
Eastbourne Grand Hotel

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