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“excellent stay”

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The Grand Hotel Eastbourne
Ranked #9 of 40 Hotels in Eastbourne
Certificate of Excellence
Reviewed April 12, 2014

We stayed at The Grand for a four night break towards the end of March. We have two young children and all the staff were extremely friendly and welcoming and absolutely nothing was too much trouble. The children were always made to feel very welcome.. Special thanks to Sophie and Emily on reception who went to a great deal of effort to organise an early check in for us so that our toddler could have a sleep. Breakfast was fantastic and we had the best room service meals and service we have ever had in a hotel. Jamie in particular from Room Service was very helpful and friendly. Food was superb including lovely afternoon tea, again with lower table and chairs thoughtfully set up for the children. So impressed that we have booked to go again later in August year, and again great thought and help provided by Anton on reception in helping us find a nice room and organising everything for us. The service from everyone was outstanding throughout our stay. It was a wonderful, relaxing and very much needed holiday. Cannot stress enough how much the staff and their friendly welcoming manner made the stay a joy.

  • Stayed: March 2014, traveled with family
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1  Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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929 - 935 of 1,622 reviews

Reviewed April 11, 2014

A very relaxing 3 day stay in a junior suite, Dinner, Bed and Breakfast for my wife and I plus our 15 year old son.
Lots to do in Eastbourne and also within the hotel with excellent gym, pool, sauna, steam room and snooker.
Food excellent, decor beautiful and. Very friendly staff.
What was nice was that the hotel was not trying to squeeze money out of you for everything, with free wifi and reception happy to print emails, scan, email and send documents for me without charging extra. Car parking included too. We shall return!

Stayed: April 2014, traveled with family
1  Thank Barry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2014

We were invited to join friends in the Garden Restaurant for dinner last week while they were staying in the Grand. They liked the Hotel generally but It took a long time for us to be served. By the time all the items ordered had arrived and been dished up, the food was cold. The vegetables were almost unacceptable, unexciting, uninteresting and did not appear to have come from fresh supplies. Even the potatoes were ready made croquets. Only the lamb was good, but slowly carved at the table, plate by plate, meant we had a cold meal. As we were guests, it was not possible for us to complain to the manager.
Overall, the portions were small, disappointing, and certainly not worth the extortionate amount charged. What capped it all was that the waiting staff appear to be foreign, either do not understand plain English spoken requests or prefer to ignore what is asked for.
We have had much better meals at other top class Eastbourne hotels for about half the price, so we will not be inclined to recommend friends to eat here again.

Room Tip: Go elsewhere for dinner.
  • Stayed: April 2014, traveled with friends
    • Value
    • Service
Thank NIGEL E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2014

I just love this place, the moment you walk through the door you feel like you are stepping back in time to a world with first class service, amazing decor and a relaxing ambience. My husband & I recently visited for our anniversary and felt very spoilt throughout the whole of our stay. Nothing was too much trouble and we received a very warm welcome, the hotel and it's staff just have this ability to make you feel very special. We were lucky enough to be given a suite on the first floor which was beautiful, tastefully done in keeping with the age of the hotel not all glass and modern fabrics but just subtly done with a huge amount of class. We had pre-dinner drinks in the bar which has a lovely traditional feel to it, I had an amazing Mojito mixed by Ollie the barman which I have to say was the best Mojito I have ever had, so good I had to have 2! We then ate in the Garden Restaurant where the food was delicious and the service attentive without being over bearing. Overall we had a fantastic stay and wouldn't hesitate to go back.

  • Stayed: April 2014, traveled as a couple
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1  Thank Bigums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2014

We stayed at the Grand for one weekend at the end of March 2014. It was a very good experience. Especially staying in a hotel with almost 140 years of history was amazing.

The staff were polite, welcoming very helpful. We stayed in a deluxe room, which was OK in size for two people but you may find it small if you are travelling with your baby and going to ask for a cotbed.

Everything, including SPA was good. However the only disappointing part was the breakfast. It is included in the room price - which is good but you would expect a better breakfast from a five star hotel.

Room Tip: Standard Deluxe rooms are small for a cot bed.
  • Stayed: March 2014, traveled with family
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Thank Ece - Dorukhan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2014

My partner and I decided to spend a weekend in Eastbourne. We needed a break from the Big Smoke and the smog. It was our first time in Eastbourne and it was simply lovely. The town has kept its traditional touches and has not become seedy which was refreshing.
We stayed at the Grand and it did not disappoint and truly deserve its name. The hotel oozes grandeur and whilst part of it could do with some refreshing, the facilities are second to none. You really feel like you are stepping into a 5 stars hotel.
Staff: The receptionists (especially Anton) as well as the rest of the staff were delightful and made us very welcome. Only improvements would be around restaurant reservation and late night order:
1. that we asked for reservation and they was a misunderstanding when we got to the restaurant which had not been communicated to us
2. we ordered some hot chocolates and we had to chased for the cream and marshmallow. However they recognized their mistakes and did not charge us for them.
Room:
Spacious and the bed (effectively two single beds put together) big and comfortable. The bathroom was modern.
Hotel Facilities:
We thoroughly enjoyed the spa and my partner also had an express massage and rated it as in his top 3 massages (he is an expert). The breakfast selection was superb and the food delicious (meaty sausages always get top mark from me). The only drawbacks I could see is that the grounds need a bit of looking after (but then again it is only April) as well as some areas of the hotel.
Overall if you want a romantic weekend away in a bit of luxury then the Grand really hits the right note.
I would definitely recommend it and go back for more Grand-eur fun in Eastbourne!

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank 0481Tony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2014

Stayed here again, in a second floor suite with sea view. From the moment I drove into the grounds and was met by the doorman trying to sort out a very busy car park I felt the genuine warmth of the welcome which extended to every single member of staff no matter whether they were dealing with me or not. The hotel, the quality of service, the food are simply perfect. I just love the atmosphere here, this is an old fashioned hotel with old fashioned values. I cannot praise it highly enough, one of my favourite places.

Stayed: April 2014, traveled as a couple
3  Thank Dusty428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Hotel Eastbourne

Address: King Edwards Parade, Eastbourne BN21 4EQ, England
Phone Number:
Location: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Eastbourne
#3 Luxury Hotel in Eastbourne
#6 On the Beach Hotel in Eastbourne
#6 Family Hotel in Eastbourne
#6 Romantic Hotel in Eastbourne
Price Range: $202 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Hotel Eastbourne 5*
Number of rooms: 152
Official Description (provided by the hotel):
England's only five-star seaside hotel, The Grand in Eastbourne is one of the UK's most magnificent hotels. Variously described as a 'White Palace' and 'Wedding Cake', the majestic landmark property occupies a prime spot on the town's seafront with panoramic views along the coast and towards the cliffs at Beachy Head.Facilities include 152 beautiful bedrooms, many with stunning sea views. 2 Award winning Restaurants. Indoor and outdoor heated swimming pools, fully equipped Gymnasium and 8 beauty rooms. ... more   less 
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Also Known As:
Eastbourne Grand Hotel

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