Unfortunately, ours was not a positive experience. The room we were given required a lot of maintenance and decorating to bring it up to the website pictures and descriptions we were expecting and had paid for, and the customer service in the restaurant was surprisingly poor. However, bringing our concerns to the attention of management was a big mistake as they became quite defensive and we were made to feel it was, in fact, all our fault – I think this was the most disappointing part of all. It was a really awful experience and ruined our weekend. We will not return and do not recommend.
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- Also Known As:
- Oban Hotel Eastbourne