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Best Western York House Hotel
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Reviews (2,232)
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All reviewsswimming poolsea viewjacuzzi bathgroupon dealsea frontfour poster bedon arrivallovely hotelevening mealdining roombreakfast was buffet stylestandard rooman upgradeshort breakparking voucherplenty of choicenight stay
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Reviewed January 2, 2014

Have just spent 3days at the hotel with five friends over the new year period. Even though the weather was awful we had a great time. The staff were very friendly and attentive with lots going on. We could not fault the service. This is the second New year we have spent at the hotel and we hope to do so next year as well.

  • Stayed: January 2014, traveled with friends
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Thank Eileen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark C, General Manager at Best Western York House Hotel, responded to this reviewResponded January 3, 2014

Thank you for your review

Glad you had a great time with us at New Year - always seems to be the 'crowd' at New Year are more interested in having a good time.

Thanks as ever for the comments reference my staff.

Good to see you for the second year and look forward to seeing you again this year

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013

My wife and I took a Xmas package at this hotel following a very successful stay earlier in the year. We were given the sea view room we requested which was large, extremely comfortable and warm. The hotel service was excellent with a smiling and extremely efficient staff.

The Xmas package overall was well organised and the waiter-served meals were excellent and earned our compliments to the chef, but Oh Dear! when it came to the two buffet meals it was a very different story.

There were only about twenty independent guests in the hotel and the remainder of the accommodation was occupied by three large coach parties of mainly elderly people. At meal times the coach parties were accommodated in the main dining room and the private guests in a side room but all shared the same single buffet, both at breakfast and for the lunch and dinner buffets. The daily breakfast buffet was adequate and the attendance was spread over a couple of hours but when it came to the lunch and dinner buffets all the guests came in at exactly the same time and the resultant queues were precisely what might be expected!

Also, it would have been commonsense both for us and for everyone else to have had identification labels on the various buffet dishes, most of which were anything but obvious in appearance. Nothing was labelled and consequently we and many others were wandering around the dining room on each occasion trying to find someone who could tell us what was on offer. The boxing day buffet was described on the menu as ‘spectacular’. Unfortunately it was anything but. It looked tired and unappetising and the selection was poor. What could have been a memorable occasion was spoiled by a complete absence of initiative.

In general we had a pleasant four days but the management needs to polish up its people-handling skills and possibly forget the idea of buffet service when the place is full.

Room Tip: It's definitely worth paying the extra for a sea view room.
  • Stayed: December 2013, traveled as a couple
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1  Thank Alfred1L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark C, General Manager at Best Western York House Hotel, responded to this reviewResponded January 3, 2014

Thank you for your review

Overall I am glad you had another good time with us and thank you again for your comments about my staff - consistent to say the least!

Albeit I wasn't on site on Boxing Day I accept your critique of the buffet service and we immediately implemented changes for our New Year Package which was received very well. So thank you for bringing to my attention.

Hope we see you again and I've already bought the Mr Sheen!

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Reviewed December 28, 2013 via mobile

Sorry for late review ... But write it all out , but before I could post it ... Phone died ...Lost it , and it's been to busy over Xmas ... So we had a lovely stay 15,16 Dec ...Xmas shopping ... Got deal on Amazon Local £89 for 2 nights B&B ... Could not fault it , Staff were Excellent nothing was to much trouble ... Read some bad reports about breakfast .., it's was really nice with loads of choice , the bacon was the best very thick on the Sunday breakfast was self-service , eggs were not that great , but on Monday you helped your self to toast , cereal's , fresh fruit , porridge , boiled eggs , with them taking the order for the eggs & bacon , sausages , mushrooms , even had kidneys & kippers ... Could not fault breakfast at all ...eggs were cooked just I'd asked for ... Lovely & crispy with the yolk still runny .
Our room No 344 had a sea view , and it was well equipped , loved the reading light by the beds , & the light was bright for women to do their make-up ... Mattress was a little to soft for my taste but was comfrey ... Slept on a lot worse !!! ( I'm spoilt I've got a Tempur Mattress ) the pillows were nice & soft .. All in all we had a good night's sleep .... The only complaint we had ... We never had time fi use the pool !!!! Hope to come back in the summer ... If there are any special deals .....

Stayed: December 2013, traveled as a couple
Thank Outandaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark C, General Manager at Best Western York House Hotel, responded to this reviewResponded January 3, 2014

Thank you for your review

Glad to see you had such a good time and thank you for your comments reference our Breakfast and the changes we have implemented based on previous critiques.

Always watch out for those deals we do do them all year round

Look forward to seeing you in the summer

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Reviewed December 26, 2013

From the minute we checked in we were made to feel welcome. The room was beautiful with stunning sea views. We were attending a private function (wedding) at the hotel, and nothing appeared to be too much trouble for the friendly and caring staff. The self-service Breakfast was delicious. We will definitely use the hotel again.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western GB
Thank Cavaliergirl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark C, General Manager at Best Western York House Hotel, responded to this reviewResponded December 27, 2013

Thank you for your review.

I am glad you had a good time whilst attending a wedding with us and appreciated the great sea views we have.

Thank you also for your comments reference my staff and breakfast.

Look forward to your return visit.

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Reviewed December 25, 2013

Second time we have visited first time had a scruffy outlook at back. We paid extra for a sea view and it was a much better room with a beautiful view of the sea worth an extra £25 per night. Staff were very friendly and efficient.

Room Tip: front is definitely better
  • Stayed: December 2013, traveled as a couple
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Thank Blenkarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark C, General Manager at Best Western York House Hotel, responded to this reviewResponded December 27, 2013

Thank you for your review

Nice to see you back again and glad you found our sea view rooms worth the extra

Thank you also for your comments reference my staff

Hope to see you again soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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