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“Great Hotel”
Review of Vernon Guesthouse

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Vernon Guesthouse
Ranked #42 of 75 Eastbourne B&B and Inns
Certificate of Excellence
Reviewed May 22, 2012

We booked a party of 25 for 1-2 nights on 30/31 March 2012 and were delighted with the rooms and the breakfasts. Joe and Julie the proprietors were extremely helpful and did a brilliant evening meal on the saturday night.Unfortunately the cellar bar was under refurbishment but Joe provided canned beers and some very reasonably priced wine. Located only 5 minutes stroll to the pier and parking on-street but easy with cheap parking hotel cards. If you see a bad review on this hotel then ignore it..............this place is a gem!!!!!!

Room Tip: All rooms are good with 5 and 7 the biggest double ensuites
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  • Stayed: March 2012, traveled with family
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Thank Terry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 - 90 of 111 reviews

Reviewed September 27, 2011

I was more than pleasantly surprised by the Vernon House Hotel. I stayed three nights. My room was charming, elegantly decorated and spotlessly clean with a comfy bed. Sheets towels and tea/coffee making bits and bobs changed regularly. It was quiet and the staff were friendly and helpful. I would very happily recommend this hotel to anyone who was looking for a place to stay in Eastbourne.

Its one street back from the seafront and very close to town shops, theatres and the pier (just a few mins walk). Excellent value for money too!

  • Stayed: September 2011, traveled solo
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Thank bohogal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2011

Found this hotel to be clean, quiet, and reasonably well taken care of. The owner was helpful and gave us some good local information. It was in a good location one street back from the seaside, and just a short walk into town for dinner and a drink. Quite a good place and couldn't ask for too much more.

  • Stayed: August 2011, traveled as a couple
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Thank Darcy008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2011

Booked last minute, met with a warm welcome and assistance with parking. Spotless and stylish room with comfortable bed. Great breakfast and is now my hotel of choice in Eastbourne.

Room Tip: I really liked room 6, no view but stylish arch and a good size.
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  • Stayed: September 2011, traveled as a couple
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1  Thank paulvnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2011

Could not fault this hotel, the owners were really friendly and made us feel very welcome, they were also helpful when it came to parking the car. The room was spotless and towels change daily. Great location, shops, bars, restaurants and beach all round the corner from hotel. Would certainly stay here again.

Room Tip: Room 6 only had a shower so if you prefer a bath, ask.
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  • Stayed: August 2011, traveled as a couple
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Thank neweyHillingdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2011

We have just got back from Eastbourne for a weekend break with another couple and found Eastbourne to be a hidden gem. When looking for a hotel we only wanted a room to crash for the night that was clean and comfortable and this is exactly what we got and more.
The owners were extremely hospitable, the room was very very comfortable and clean and was cleaned thoroughly daily. It was a friendly family guesthouse that was very good value for money.
Everything in Eastbourne is within easy walking distance of the hotel as it is minutes from the main street and pier. It was an advantage it was just behind the front though as we stayed for the Airshow weekend and the front was very busy and noisy. The bar in the basement isnt an issue as stated by the previous poster as it is two floors below the rooms and there was never any noise from there while we stayed
I will go to Eastbourne again and I would be more than happy to stay at the Vernon House.

  • Stayed: August 2011, traveled as a couple
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Thank DantheRev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2011

We stayed at the hotel for a week and judging by previous reviews we expected a lovely time. Apparently the hotel has been taken over in recent times which may explain the problems we encountered. The german shepherd is still there and yes it does go into the kitchen quite freely. The 'private' bar is in the basement and is frequented by anybody who wishes to enter from the street - hence not private at all. The rooms were very clean and pleasant but as another review has mentioned, meal times were awful. We were given 1 spoon which was to be used for soup and our pudding. We did mention this to management at the start of our stay but it wasn't until the last but one night that an extra was supplied. Also portions are minute and a chicken dinner consisted of 1x chicken drumstick, 1x chicken wing and veg which was soggy (and quite obviously frozen not fresh). We were informed that the last chef walked out at christmas and that this one hasn't yet mastered how to roast beef!! This information was from a staff member.All in all there were several complaints and negative issues raised in the time we were there so we would advise that people think long and hard before booking to avoid the experience we had.

  • Stayed: June 2011, traveled as a couple
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7  Thank panda2511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VHHE, Owner at Vernon Guesthouse, responded to this reviewResponded July 5, 2011

AVOID PROFESSIONAL COMPLAINERS..!!!!

At Vernon House Hotel we take any complaint very serious and we also change anything if necessary for the benefit of the customer, we also dismiss customer that for they own reasons they want to hurt us.

This customer forgot to mention that SHE/HE SOILED THE MATTRESS and we have to put a new one.

They also are PROFESSIONAL COMPLAINERS so they can have a free holiday from the coach tour.
1- To use the same spoon for the soup and for ice cream, it’s laughable. NO TRUE
2- The bar is open to many customers, many are here for the all year, and we can not have it exclusive for one week coach tour.
3- Personally I bought this hotel 6 years ago, so where this gossip does come from that I was here recently?
4- Finally on the food, I open the restaurant door every morning and every evening so why this customer has not mentioned to me that she/he was not happy with the food? And only can write about it on the Internet.
5- As I mentioned many times myself, my wife, my daughter and all members of the staff eat the same food as every customer every day.
6- This customer has never seen my German shepherd and she/He borrowed the comment from previous dismissed chef.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vernon Guesthouse

Address: 1 Compton Street, Eastbourne BN21 3BP, England
Location: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #42 of 75 B&Bs / Inns in Eastbourne
Price Range: $117 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Vernon Guesthouse 2*
Number of rooms: 25
Official Description (provided by the hotel):
Vernon House hotel has been sympathetically restored and modernised by the owners to meet the 21st century requirements. Today, it offers elegant accommodation with 25 rooms - some with balcony and sea view. It makes the perfect venue for a getaway breaks, family holiday, romantic weekend and is for those who love exquisiteness, comfort and exclusivity. ... more   less 
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