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“Tinsel & Turkey weekend spoilt by Hotel Virus...!!”

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Bay Burlington Hotel
Ranked #16 of 41 Hotels in Eastbourne
Bristol, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Tinsel & Turkey weekend spoilt by Hotel Virus...!!”
1 of 5 bubbles Reviewed December 21, 2013

We went on the Tinsel & Turkey weekend with a party of 90 people from Bristol. We were very disappointed with the room which needed updating and smelt of TCP...!!
Over the weekend approximately half of our party suffered from stomach cramps, with very bad sickness & diarrhea. It was only later on Saturday evening that hand sanitiser dispensers appeared in the toilets and at the restaurant entrance..!!
Talking to other guests, it then became obvious that the hotel was infected with a type of NOROVIRUS, although the staff had obviously been told to KEEP QUIET...!!! The heating in the Hotel in all areas was far too warm which only helped to fuel/spread the virus.
We have since discovered that the hotel had been infected with the NOROVIRUS since the beginning of December and should therefore have been CLOSED to all future guests.
Obviously profits were put first before customers health...??
On returning to Bristol I had a further two days off work to recover from the illness that spoilt our weekend away.
The party organiser has contacted the hotel and reported the incident to the local Environmental Health Department. Watch this space...!!
In the meantime anyone with a booking at this hotel or considering a visit should THINK AGAIN..!!

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Jonathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, January 24, 2014
Thank you Johnathon C

I am sorry that your recent stay with us was affected by illness.

As you may be aware from media reports, there is currently a national increase in the incidence of a gastrointestinal illness caused by Norovirus, commonly referred to as the “Winter vomiting bug”.
Norovirus is the most common cause of infectious diarrhoea and vomiting in the UK. The infection is much more common in the winter months, but it can occur at other times of the year.
Norovirus is very widespread, second only to the common cold in the number of cases reported. Up to 1 million people in the UK are thought to be affected by Norovirus every year.

Even though the initial symptoms of sickness and diarrhoea can be quite severe, fortunately most people recover rapidly, generally within 24-48 hours.

Our hotel has comprehensive cleaning procedures that have been agreed with our local health services to deal with any outbreaks should they occur, but we do rely on the assistance of guests to ensure that these controls are fully effective. As the virus is spread easily from person to person, one of the simplest preventative measures everybody can take is to ensure that hands are washed frequently and thoroughly for at least 20 seconds.

Unfortunately it only takes one person infected with the virus to spread the disease, which is why outbreaks are especially common in hospitals, nursing homes and, as in our case, hotels.

We hope that your friends made a full recovery.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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783 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (380)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Mytchett, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 20, 2013

I have not got enough fingers on my hand twice over to say how many times we have been to the hotel.
We are going again in January 2014 and we will book again when we get there for later in the year.
I can't understand how people can moan as we have had such a nice time there and the staff have been great every time we have been there and the food we find is great. Ok the price of drinks may be high but you are going to get that no matter where you go and if you looking for cheap drinks no.but I can't see how people can moan about the service as we found it was excellent.the rooms were being upgraded and the outside at the front was being painted so this time the view was not as good as in the past.
Nothing will stop us from going there in the future.

Room Tip: Rooms on the 1st floor or 2nd near to the lifts or stairs Seaview
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roye123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, January 24, 2014
Thank you so much roye 123. for the fantastic review . Now you have run out of fingers to count on, start on your toe!!!!s there is at least another 10 stays, and you would be very welcome on each return.
Thank you once again.
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Corfu, Greece
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed December 20, 2013

We stayed for the four day festive break Turkey and tinsel. Room was ok with sea views and cleaned very well each day. The food was poor for a hotel of this standard and the waitress moody at best. We both became ill after the third day with the sickness bug.We later found out it had been around the weeks before why i ask did they not stop people comming and clean the place, many guests were in the same boat all ill, what a start to christmas.
The hotel itself needs knocking down and rebuilding its very dated now / would not stay again.

Room Tip: the front sea view rooms have been refurbished but cost more
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Harris905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, January 24, 2014
Thank you Hams 905

I am sorry that your recent stay with us was affected by illness.

As you may be aware from media reports, there is currently a national increase in the incidence of a gastrointestinal illness caused by Norovirus, commonly referred to as the “Winter vomiting bug”.
Norovirus is the most common cause of infectious diarrhoea and vomiting in the UK. The infection is much more common in the winter months, but it can occur at other times of the year.
Norovirus is very widespread, second only to the common cold in the number of cases reported. Up to 1 million people in the UK are thought to be affected by Norovirus every year.

Even though the initial symptoms of sickness and diarrhoea can be quite severe, fortunately most people recover rapidly, generally within 24-48 hours.

Our hotel has comprehensive cleaning procedures that have been agreed with our local health services to deal with any outbreaks should they occur, but we do rely on the assistance of guests to ensure that these controls are fully effective. As the virus is spread easily from person to person, one of the simplest preventative measures everybody can take is to ensure that hands are washed frequently and thoroughly for at least 20 seconds.

Unfortunately it only takes one person infected with the virus to spread the disease, which is why outbreaks are especially common in hospitals, nursing homes and, as in our case, hotels.

We hope that you made a fast and full recovery.

The comments about the waitress will be looked into and I am sorry to read you feel the hotel should be knocked down. Much investment has and is being made t our lovely grand old lady of a the hotel, with the exterior being refurbished Nov 2013, new bedrooms 2013 and into 2014. That said a very sincere thank you for posting your review on line.
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Travelers are raving about these Eastbourne hotels

London, UK
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed December 19, 2013

I stayed at the Burlington Hotel in Eastbourne with a friend between 13-16 December for a Turkey and Tinsle weekend.

All seemed fine on arrival, the room was good value (£125 with a sea view) and although the woodwork around the windows was rotting away and the side panel of the bath was cracked, the room itself appeared clean and well maintained.

The food was decent, and our waiter, Dan, was friendly and efficient, a credit to the hotel.

The festive afternoon tea on Saturday was somewhat of a let down – more a free cup of tea or coffee with a slice of fruit cake. The Christmas meal on Saturday afternoon was fine, but there was a distinct lack of a festive atmosphere.

The first hint that there was trouble ahead was on Sunday morning, when we overheard another guest asking the maid for disinfectant for the floor.

Sunday evening, just before dinner, my friend said she felt like she was about to be sick and within a couple of minutes was. We decided it must have been a bit of a dodgy stomach that caused it and headed down for something light to eat.

This is when we had the next hint that something was up – there was hand sanitiser on the wall as we walked into the dining area, with a waiter standing guard making sure everyone used it.

We asked our waiter if there was a bug going around and he reluctantly admitted that there was, but that they were trying to contain it.

We left the dining area within a few minutes of this but on the way back my friend started to feel ill again and asked the receptionist where the nearest toilet was as she was about to be sick. Unfortunately, the receptionist didn’t respond quite quickly enough and my friend threw up in the reception lobby. The receptionist only then provided a bin for her to continue to throw up in.

We went back to our room and reception rang and asked if she was alright and said they would send some water up. However, this didn’t arrive so I went out to get some supplies of water, Lucozade and cleaning materials.

As I was leaving the hotel, a number of people were gathered downstairs, talking about what had happened and it became clear that this was not an isolated incident. Everybody I spoke to knew someone who had been struck down with Norovirus and it was clearly going through the hotel like wildfire.

My friend was very ill with D & V, chills and stomach cramps throughout the night. We left as planned on Monday morning. By Monday evening, I too came down with it and it has taken us both days to recover. I can think of many ways I would rather lose 8lbs overnight and dread to think how more vulnerable people would have been affected.

After reading reviews from other people who also had the misfortune to stay at the Burlington that weekend, I’m extremely annoyed that no-one at the hotel alerted us to what was going on, either before or after arrival. Had my friend been informed that Norovirus was going around, she would have stayed in her room and not embarrassed herself, or spread the infection further.

I feel the hotel decided to put profit first, hush up the situation and consequently no-one was told what was going on or how to deal with it. Instead, people were allowed to unknowingly walk into the situation, having to work out for themselves what was wrong – leading to many more people becoming needlessly infected when they could have just stayed away.

Not impressed – I won’t ever be back.

Stayed December 2013, traveled with friends
Helpful?
7 Thank xkm1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, January 24, 2014
Dear........

I am sorry that your recent stay with us was affected by illness.

As you may be aware from media reports, there is currently a national increase in the incidence of a gastrointestinal illness caused by Norovirus, commonly referred to as the “Winter vomiting bug”.
Norovirus is the most common cause of infectious diarrhoea and vomiting in the UK. The infection is much more common in the winter months, but it can occur at other times of the year.
Norovirus is very widespread, second only to the common cold in the number of cases reported. Up to 1 million people in the UK are thought to be affected by Norovirus every year.

Even though the initial symptoms of sickness and diarrhoea can be quite severe, fortunately most people recover rapidly, generally within 24-48 hours.

Our hotel has comprehensive cleaning procedures that have been agreed with our local health services to deal with any outbreaks should they occur, but we do rely on the assistance of guests to ensure that these controls are fully effective. As the virus is spread easily from person to person, one of the simplest preventative measures everybody can take is to ensure that hands are washed frequently and thoroughly for at least 20 seconds.

Unfortunately it only takes one person infected with the virus to spread the disease, which is why outbreaks are especially common in hospitals, nursing homes and, as in our case, hotels.

We hope that your friend made a fast and full recovery.

The point about hand sanitiser appearing, please see the review made by richardpatrica.

Thank you for your kind comments regarding the food and your lovely waiter Daniel, who will be delighted you have mentioned him.
Thank you once again for taking the time to post on line.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed December 19, 2013

hi ,will try again my last review was pending but did not appear, returned 13th dec, hotel shabby, worn stained carpets, bar prices to high, entertainment poor, food o/k rebecca in dining room very good. not to bad for price payed, but a very tired hotel. downside, no one told use about the sickness in the hotel . i collapsed on the coach going home at leic serv's and had to go by ambulance to leic hospital, suffering from violent sickness, it appears another person taken to hospital at next serv's, 2 friends travelling with us have fallen sick, i did not see any measures in hotel to combat this outbreak, have e/mailed shearings and told them about situation, but not had reply, i am concerned about the people that are there now

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank yorky2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, January 24, 2014
Thank you Yorky2010

I am sorry that your recent stay with us was affected by illness.

As you may be aware from media reports, there is currently a national increase in the incidence of a gastrointestinal illness caused by Norovirus, commonly referred to as the “Winter vomiting bug”.
Norovirus is the most common cause of infectious diarrhoea and vomiting in the UK. The infection is much more common in the winter months, but it can occur at other times of the year.
Norovirus is very widespread, second only to the common cold in the number of cases reported. Up to 1 million people in the UK are thought to be affected by Norovirus every year.

Even though the initial symptoms of sickness and diarrhoea can be quite severe, fortunately most people recover rapidly, generally within 24-48 hours.

Our hotel has comprehensive cleaning procedures that have been agreed with our local health services to deal with any outbreaks should they occur, but we do rely on the assistance of guests to ensure that these controls are fully effective. As the virus is spread easily from person to person, one of the simplest preventative measures everybody can take is to ensure that hands are washed frequently and thoroughly for at least 20 seconds.

Unfortunately it only takes one person infected with the virus to spread the disease, which is why outbreaks are especially common in hospitals, nursing homes and, as in our case, hotels.

We hope that you made a full recovery.

I was sorry to read the comments about the shabby hotel as we are investing a considerable amount of money on new rooms exterior etc. Rebecca will be pleased to read the comments made about her and I am pleased to read you enjoyed the food. Interestingly you did not enjoy the entertainment, would be interested to read what kind of entertainment would have been enjoyed. All reviews are greatly accepted so thank you for finding the time to post on line.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thatcham, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed December 19, 2013

Do not go here unless you want a severe case of the norovirus, the hotel is rife with it not at all helped by the fact it is extremely overheated. I went with a party of 30, we arrived on friday the 13th (should have known better) by sunday morning people were dropping like flies & the room corridors had a dysenterial stench to them. Out of our 30 I now know only about 5 never came down with it! the place itself is greatly in need of updating, there are only 2 lifts & one claiming to hold 4 is claustraphobic with one person & a case. The ballroom which had good entertainment & so was always packed, had raidiators all along the back at full wack constantly & the airconditioning never felt as though it was on, so it is a breeding ground for spreading illness. However I would like to praise the staff, especially the cleaners who were always kind & helpful, don't envy them their tasks at all.!!

  • Stayed December 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank tillstours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, January 24, 2014
Thank you tiltours

I am sorry that your recent stay with us was affected by illness.

As you may be aware from media reports, there is currently a national increase in the incidence of a gastrointestinal illness caused by Norovirus, commonly referred to as the “Winter vomiting bug”.
Norovirus is the most common cause of infectious diarrhoea and vomiting in the UK. The infection is much more common in the winter months, but it can occur at other times of the year.
Norovirus is very widespread, second only to the common cold in the number of cases reported. Up to 1 million people in the UK are thought to be affected by Norovirus every year.

Even though the initial symptoms of sickness and diarrhoea can be quite severe, fortunately most people recover rapidly, generally within 24-48 hours.

Our hotel has comprehensive cleaning procedures that have been agreed with our local health services to deal with any outbreaks should they occur, but we do rely on the assistance of guests to ensure that these controls are fully effective. As the virus is spread easily from person to person, one of the simplest preventative measures everybody can take is to ensure that hands are washed frequently and thoroughly for at least 20 seconds.

Unfortunately it only takes one person infected with the virus to spread the disease, which is why outbreaks are especially common in hospitals, nursing homes and, as in our case, hotels.

We hope that you and your friends made a fast and full recovery.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, England
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed December 19, 2013

Thirty of us went for a Friday to Monday break. My room was great but the rest of the party had some dissatisfaction with their rooms. Some were shabby and one had a large wet patch on the ceiling. The food was excellent and the entertainment was very good. Our waiter was rather abrupt, as when my friend came down after us and sat with us in her normal seat; it appeared that he was annoyed as he had to put the cutlery there that he had previously removed.
The big problem we had was the sickness and diarrhea virus that one friend had from Saturday night onwards. The reception staff were very helpful with getting a perscription sorted out but by Monday 6 of us had it and by the Tuesday another 4 of us had it. It was evident form what other guests were saying that a large number of people staying had it.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HazelReadingEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, January 24, 2014
Thank you Hazelreading for your lovely comments regarding the food. I am sorry to read some of your party had issues with their bedrooms We are making real progress into addressing our older bed stock and this will continue into 2014. The comment made about your waiter will be looked into.
I am sorry that your recent stay with us was affected by illness.

As you may be aware from media reports, there is currently a national increase in the incidence of a gastrointestinal illness caused by Norovirus, commonly referred to as the “Winter vomiting bug”.
Norovirus is the most common cause of infectious diarrhoea and vomiting in the UK. The infection is much more common in the winter months, but it can occur at other times of the year.
Norovirus is very widespread, second only to the common cold in the number of cases reported. Up to 1 million people in the UK are thought to be affected by Norovirus every year.

Even though the initial symptoms of sickness and diarrhoea can be quite severe, fortunately most people recover rapidly, generally within 24-48 hours.

Our hotel has comprehensive cleaning procedures that have been agreed with our local health services to deal with any outbreaks should they occur, but we do rely on the assistance of guests to ensure that these controls are fully effective. As the virus is spread easily from person to person, one of the simplest preventative measures everybody can take is to ensure that hands are washed frequently and thoroughly for at least 20 seconds.

Unfortunately it only takes one person infected with the virus to spread the disease, which is why outbreaks are especially common in hospitals, nursing homes and, as in our case, hotels.

We hope that you have made a fast and full recover.
Thank you once again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bay Burlington Hotel

Property: Bay Burlington Hotel
Address: Grand Parade, Eastbourne BN21 3YN, England
Phone Number:
Location: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #16 of 41 Hotels in Eastbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bay Burlington Hotel 3*
Number of rooms: 159
Official Description (provided by the hotel):
Boasting Grade 2 listing status, The Bay Burlington Hotel is a grand and impressive hotel, ideally situated on Eastbourne’s picturesque seafront. The hotel overlooks the spectacular Carpet Gardens and Victorian pier and is within comfortable walking distance of the town’s wide variety of shops and local theatres as well as the seafront. One of our largest hotels, the Burlington has 159 bedrooms including many with spectacular sea views and the opportunity to upgrade to a Superior or Premier room. The restaurant has been recently refurbished and there is also a well appointed bar and coffee lounge serving refreshments throughout the day. Located at the base of the beautiful South Downs, Eastbourne has enough to keep the most enthusiastic visitor busy with abundant history, numerous scenic castles and lots of places of interest to see. ... more   less 
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Also Known As:
Burlington Hotel Eastbourne

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