Just had Christmas at The Burlington, Eastbourne and I have nothing but praise for the staff there and the general organisation.
The staff are absolutely wonderful there, SO very friendly and helpful. From the moment we arrived, we were looked after.
MATT in the tea /coffee bar always found a few minutes in between serving customers to have a little chat with guests and make them feel at home. Also, helped any infirm, older guests.
MARK on the entertainment team was always friendly, good fun, jolly and extremely kindly too. He always found time to sit with guests for a friendly chat. MARK also has a fabulous singing voice and entertained us. Hope these two lads never leave, because they're so very friendly and fun loving and are a great asset to the hotel.
MATT the bar manager was always helpful and helped with anything and everything that needed doing.
RECEPTION STAFF were absolutely fantastic and nothing was ever too much trouble for them. I asked for some help in opening our window and they sent someone within five minutes. Also, my hubby left something behind when we left and they went out of their way to help find it for us ...and they did and are posting it to us.
REBECCA, our waitress was the most efficient girl ever. Always had a huge smile and greeting when we went to the dining room. She made meal times such a pleasure.
CATERING.....the food was absolutely first class, well cooked and well presented. Sooooo much wonderful food over the Christmas break.....so much attention to every single detail......excellent value for money.
ALL STAFF at the Burlington were so very polite and helpful and their main concern was always to be pleasing to the guests and make sure they enjoyed their stay.
All of this was due to an excellent GENERAL MANAGERESS, who "ran a good team". The MANAGERESS was always "hands on", helping out her staff when ever and if ever needed. She always made herself available if a guest needed to speak with her and was a lovely friendly lady.
In summary......excellent manageress, running an "excellent ship". Would I recommend a stay at the Burlington, YOU BET I WOULD ! You won't find nicer staff at any other hotel like you will at this hotel.
- Official Description (provided by the hotel):
- Boasting Grade 2 listing status, The Bay Burlington Hotel is a grand and impressive hotel, ideally situated on Eastbourne’s picturesque seafront. The hotel overlooks the spectacular Carpet Gardens and Victorian pier and is within comfortable walking distance of the town’s wide variety of shops and local theatres as well as the seafront. One of our largest hotels, the Burlington has 159 bedrooms including many with spectacular sea views and the opportunity to upgrade to a Superior or Premier room. The restaurant has been recently refurbished and there is also a well appointed bar and coffee lounge serving refreshments throughout the day. Located at the base of the beautiful South Downs, Eastbourne has enough to keep the most enthusiastic visitor busy with abundant history, numerous scenic castles and lots of places of interest to see. ... more less
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- Also Known As:
- Burlington Hotel Eastbourne