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“The worst customer services ever!”

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The Big Sleep Hotel Eastbourne by Compass Hospitality
Ranked #23 of 40 Hotels in Eastbourne
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“The worst customer services ever!”
Reviewed February 16, 2013 via mobile

We stayed there on 15th of feb for one night. On arrival we were greeted by female receptionist with attitude. We purchased stay with wine through groupon and as we were booking in the receptionist ask me straight away for a 'tenner' since the booking was on Friday (additional charge of £10). Lack of politeness or courtesy of greeting the visitors then she proceeded and ask me for copy of the groupon which I show her copy on my phone which I was told I need paper copy therefore I need to print it out! Clearly being at the hotel I was not in the vicinity of the printer besides nowhere was stated I would need to print it off. The receptionist was trying to show me where it stated, that paper copy was required and guess what she was unable to show it to me!
Once we were give the key for the room not been even told where the room was!

Room was ok very basic and with pubic hair on the bed head! Room was very cold too, my wife ask if the heating will be turn on at some point and she was told that its already been switched on. After that we went off to the restaurant and once we got back the heating was still unavail. Despite the fact I'm quite heavy sleeper I was woken up twice by arriving customers in the middle of the night, the breakfast was ok (continental option).
Hotel got good location and potential with its funky interior but being treated like that by the front line staff who in fact pay your wages is a big minus!

Personally I will stay clear away from big sleep in Eastbourne.

Little tip for the management: perhaps your hotel will benefit from 'polite and customer friendly' front line staff.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Billymate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSHE1, Manager at The Big Sleep Hotel Eastbourne by Compass Hospitality, responded to this review, April 3, 2016
Thank you very much for taking the time to share your comments. We always appreciate guests' feedback whether it positive or constructive. We regret to read that you did not enjoy your stay with us.
At The Big Sleep Hotel, we strive to provide an exclusive service experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
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English first
Redhill, United Kingdom
Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 12, 2013

A lovely clean room and very warm. The bedroom was big and so was the bed. We tried the continental and cooked breakfast. There was so much choice. The staff were nice, the parking was easy. We will certainly be returning. It was great value for money and booking was so easy. We could not hear any noise and it was a good place to relax, but plenty to do nearby.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarajane1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSHE1, Manager at The Big Sleep Hotel Eastbourne by Compass Hospitality, responded to this review, April 3, 2016
Thank you for taking the time to provide your review from your recent visit to The Big Sleep Hotel. We always appreciate guests' feedback whether it positive or constructive. I am glad to read you enjoyed your stay. Thank you for taking the time to leave your review. We do hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 31, 2013

We stayed twice at The Big Sleep in Eastbourne. Both our stays were very pleasant. Location is perfect(there is a beautiful see view from some of the rooms).It's clean and modern. Nice decor in dining area and see view while you eat your breakfast...We love the small pasties(there is a selection of a miniature ones) with a quite decent coffee :)
If we'll decide to visit Eastbourne again we'll stay in The Big Sleep for sure :)

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annamariafresa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSHE1, Manager at The Big Sleep Hotel Eastbourne by Compass Hospitality, responded to this review, April 3, 2016
Thank you for taking the time to provide your review from your recent visit to The Big Sleep Hotel. We always appreciate guests' feedback whether it positive or constructive. I am glad to read you enjoyed your stay. Thank you for taking the time to leave your review. We do hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bray on Thames, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 24, 2013

Basic but fine. I would stay again if I got a good rate, anything over£100 would be too much! The bathroom left a little to be desired but the be was big and comfortable. Our room was also a little too hot

  • Stayed December 2012, traveled with friends
    • Service
Helpful?
Thank Lydia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSHE1, Manager at The Big Sleep Hotel Eastbourne by Compass Hospitality, responded to this review, April 3, 2016
Thank you for taking the time to provide your review from your recent visit to The Big Sleep Hotel. We always appreciate guests' feedback whether it positive or constructive. I am glad to read you enjoyed your stay. Thank you for taking the time to leave your review. We do hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucks
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 21, 2013

We visited this hotel in January for a weekend break. Decor was quite fun but a bit tatty in places (e.g. grubby fingermarks on doors, mould on bath, a fre cips out of furniture, fur curtains a biit matted). We had a 'bargain' at £120 for two but found we could probably have atayed for less at standard rate. Breakfast was OK but very limited toast and cereals (wouldn't big it up by calling it 'continental'). Bar prices were absolutely astronomical. We'd been for a drink earlier in the day in a VERY posh hotel along the prom, which was cheaper than drinking in the Big Sleep, which was no better than quite nice. Would definitely not visit Eastbourne again and would now avoud Big Sleep chain as I think there are better budget alternatives.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MumBucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSHE1, Manager at The Big Sleep Hotel Eastbourne by Compass Hospitality, responded to this review, April 3, 2016
Thank you very much for taking the time to share your comments. We always appreciate guests' feedback whether it positive or constructive. We regret to read that you did not enjoy your stay with us.
At The Big Sleep Hotel, we strive to provide an exclusive service experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Eastbourne hotels

Luton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 20, 2013

We arrived at the Big Sleep at 11.15pm having booked it just a few hours earlier. We received a very warm welcome (it was an icy cold night) from 2 members of staff on reception. Our room was also warm, a good size, very clean, especially the towels and the ensuite.
Breakfast was generous with no one looking over your shoulder to see how often you were returning to the buffet - we were free to have as much as we could eat.
For a budget hotel, at a budget price we were amazed at what we got for our money. Well done!!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janet678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSHE1, Manager at The Big Sleep Hotel Eastbourne by Compass Hospitality, responded to this review, April 3, 2016
Thank you for taking the time to provide your review from your recent visit to The Big Sleep Hotel. We always appreciate guests' feedback whether it positive or constructive. I am glad to read you enjoyed your stay. Thank you for taking the time to leave your review. We do hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertfordshire
Level Contributor
101 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed January 14, 2013

This hotel is exactly what is sets out to be, a budget hotel. There are small gripes like the big clump of hair on the carpet as you walk into the room, also the hairs left in the bath - yuk, never nice, but apart from that, fairly clean. The bed itself was very comfortable, it must be said. The bath could use a little more pressure as it took over half an hour to run a shallow bath.

There was a dire lack of power points - 2 for the whole room, so to charge 2 phones and boil the kettle was not going to happen. It would have been good also to have a mirror over the desk/dressing table.

Breakfast was ok - toast, cereal, pastries, cheese, but you may as well go out to eat if you are going to pay for the cooked breakfast. They tried their best but it wasn't up to much.

The worst thing about this hotel is that it charges for wifi which in this day and age is annoying. They claim it is a nominal charge, but they charge per hour or day so it is not really nominal. So - if you need wifi, go somewhere else, if you can live without it then this hotel is ok and it is cheap.

Room Tip: Rooms at the side of the hotel can be noisy when the bins are collected
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank berylthesilverperil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSHE1, Manager at The Big Sleep Hotel Eastbourne by Compass Hospitality, responded to this review, April 3, 2016
Thank you for taking the time to share your feedback. We always appreciate guests' feedback whether it positive or constructive. We hope to welcome you back to our hotel very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Big Sleep Hotel Eastbourne by Compass Hospitality

Property: The Big Sleep Hotel Eastbourne by Compass Hospitality
Address: King Edwards Parade | King Edwards Parade, Eastbourne BN21 4EB, England
Location: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#12 On the Beach Hotel in Eastbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Big Sleep Hotel Eastbourne by Compass Hospitality 3*
Number of rooms: 50
Official Description (provided by the hotel):
A 50 bedroom designer limited service hotel on Eastbourne's seafront, offering fantastic value for money, great sea views and exciting new horizons in interior design. ... more   less 
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Also Known As:
Big Sleep Hotel

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