We stayed there on 15th of feb for one night. On arrival we were greeted by female receptionist with attitude. We purchased stay with wine through groupon and as we were booking in the receptionist ask me straight away for a 'tenner' since the booking was on Friday (additional charge of £10). Lack of politeness or courtesy of greeting the visitors then she proceeded and ask me for copy of the groupon which I show her copy on my phone which I was told I need paper copy therefore I need to print it out! Clearly being at the hotel I was not in the vicinity of the printer besides nowhere was stated I would need to print it off. The receptionist was trying to show me where it stated, that paper copy was required and guess what she was unable to show it to me!
Once we were give the key for the room not been even told where the room was!
Room was ok very basic and with pubic hair on the bed head! Room was very cold too, my wife ask if the heating will be turn on at some point and she was told that its already been switched on. After that we went off to the restaurant and once we got back the heating was still unavail. Despite the fact I'm quite heavy sleeper I was woken up twice by arriving customers in the middle of the night, the breakfast was ok (continental option).
Hotel got good location and potential with its funky interior but being treated like that by the front line staff who in fact pay your wages is a big minus!
Personally I will stay clear away from big sleep in Eastbourne.
Little tip for the management: perhaps your hotel will benefit from 'polite and customer friendly' front line staff.
- Official Description (provided by the hotel):
- A 50 bedroom designer limited service hotel on Eastbourne's seafront, offering fantastic value for money, great sea views and exciting new horizons in interior design. ... more less
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- Also Known As:
- Big Sleep Hotel