Booked an ocean view room and was slightly disappointed. The hotel building is pretty short so most rooms facing the sea will be blocked by the trees. So there's NO VIEW. The beach is pretty tiny too. Other than that, it's a pretty decent hotel with good amenities. More
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Good and easy to reach by car. Too bad there are sometime jellyfish on the beach (front desk warning) although I never see one. But I guess it is OK as long as you now really swimming in the ocean. I also got a promotion from Accor hotel.
Dear Guest,
We were truly honoured that you spend your time at Mercure Penang beach and delighted to see you enjoy your stay. We look forward to welcome you again for your next visit in Penang.
Kind regards,
Dennis Dillon
(Front Office Manager)
We enjoyed our stay here, even though there seem to be a lot of teething problems with staff training since this hotel was taken over by Mercure. The staff are very friendly and willing but just do not seem to know what they are doing! The travel desk dropped us to the bus stop for the Hop on Hop off bus that is no longer running. The housekeeping staff did not make our room up until 1 or 2 pm. The hotel did not appear busy. The breakfasts were amazing. So many Asian selections and Western, except bacon. Staff extremely willing and friendly.
We found this area of Penang ideal. The 101 bus close by goes to Georgetown. Pay as you get on board. There is a small store similar to 7/11 next door. Avoid red taxis, no meters. GRAB works really well and reasonable. Pay them cash. . The hotel has a free shuttle to the night markets at Batu Ferringhi. Leaves 8 pm, returns about 10 pm.
Internet OK but does continually drop out. Just restart.
Very reasonable set lunch and dinner menu Mon to Friday. No compendium in room, need to ask re everything. Room Service menu there. Reasonable prices, club sandwich less than $10.
Alcohol not a big priority here and quite expensive. Fridge in room though.
If you request a boxed breakfast for an early check out, take it with you the night before or they will forget it!
Dear Guest,
We were truly honoured that you spend your time at Mercure Penang beach and delighted to see you enjoy your stay. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that we will be looking into each point that you have made. Thank you for staying with us, We look forward to welcome you again for your next visit in Penang.
Kind regards,
Dennis Dillon
(Front Office Manager)
Stayed here for 2 nights, I was attending conference held at the hotel. I booked room with the ocean view. The ocean view was spectacular and you can see the beach and sea, by just book the ocean view room. Amenities were standard of Mercure hotel. It was more than sufficient room amenities and facilities.
The food were also great. The hotel cooked great char kwey teow, its really nice. All other food were great too.
Its been a pleasure to stayed in this hotel, and I hope to visit this hotel again in the future.
Dear Guest,
We were truly honoured that you spend your time at Mercure Penang beach and delighted to see you enjoy your stay. We look forward to welcome you again for your next visit in Penang.
Kind regards,
Dennis Dillon
(Front Office Manager)
Hotel with a nice view,good breakfast and super super friendly team member. Special thx to May from the Reception Desk that always show ready to served body posture with a beautiful smile.it id a hotel with 5star team member.kudos 👍👍👍
Dear Mr Diddy,
Greetings From Mercure Penang Beach.
Thank you for making Mercure Penang Beach as your preferred accommodation choice whilst in Penang.
First of all, we greatly appreciate the positive feedback given through your review on our Hotel and services. We are very delighted and are highly enthused to be reading such commentaries about our hospitality practices.
We are constantly and always striving to improve our services and will continue to leave no stone unturned to achieve our mission to create a totally fulfilling experience for all our guests at all times.
I want you to know that we are truly glad to have you as our guest and that all of us at Mercure Penang sincerely looking forward to the opportunity to be of service to you over and over again.
Thank you.
Warmest Regards,
Dennis Dillon
(Front Office Manager)
The hotel is only about 6 floor in height but the room is spacious enough for two person to stay in, it has its own beach even it might be small compare to others, but it is private and quiet. The breakfast is nice of you sit next to the beach, you can enjoy both the food and the scene at the same time.
