We stayed in 2 Superior Rooms recently. The location of the hotel was great. However, the check in counter was terrible. The front office service was so bad, I have to explain more than 3 times of my booking at the counter despite the officer holding my booking confirmation voucher from tour agent. During the check out, I literally saw and heard the Indian front office lady scolding her Arabian guests at the front desk. The worst part was the minute we arrived, all the bell boys were available but they merely standing at their counter chit chatting instead of helping. I saw a car parking right in front of the hotel waiting for more than 15 minutes but no one cares. When a hotel guest car arrived with an old man, the car has no place to stop. No one care to help and just allow the guest to walk in slowly by himself with the help of other guests. The bell boys and the security guard were standing there chatting all day long. This is totally unacceptable for a four star hotel (so to speak).
I must agree that the rooms are spacious and comfortable. However, the toilet is terrible. The toilet seat was so badly stained and I merely dare to sit on it.
I would not stay here again!
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- Also Known As:
- Flamingo By The Beach Hotel Tanjung Bungah
- Flamingo Hotel By The Beach, Penang Tanjung Bungah