This hotel had made a mistake about the date of our booking. We had asked for a downstairs room as we had told them we were travelling with our dog, and were finally offered a room at the front. Although other rooms may be comfortable, ours was cold (we had to ask for a heater) shabby and had an unheated bathroom that looked like a converted scullery and hadn't been cleaned properly in ages. Beds were good, but the duvets were so old they were shrunk and the fasteners were off. Curtains needed cleaning and didn't fit or keep out street lights.
Serving staff were very friendly and helpful and breakfast was adequate, although the hotel does not serve fresh ground coffee.
Although the location is convenient and attractive, parking is a problem here: if there is no space near the hotel you have to park on the seafront and pay hefty charges.
We made a complaint and were given a £10 discount on £150 for two nights. We will not be returning!
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- Also Known As:
- Carlton Hotel Swansea
- The Mumbles Hotel Swansea