We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good and good service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hotel Brosundet, an Ascend Hotel Collection Member
Ranked #1 of 12 Hotels in Alesund
Certificate of Excellence
Reviewed July 28, 2013

Very nice hotel with perfect location in Ålesund. The room was really nice; comfortable beds, big bathroom, nice interior design, clean and fresh. Breakfast was fresh and tasty and the evening meal (included in the price) was good, with a buffe and a warm dish.

The only thing that could be improved was the gym. It had old machines and it was messy, not so much space because of everything that they put in there.

But otherwise a good hotel, worth visiting.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hanna_KIviniemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camilla E, General Manager at Hotel Brosundet, an Ascend Hotel Collection Member, responded to this reviewResponded August 23, 2013

Dear Hanna,

Thank you very much for taking time writing about us on Tripadvisor. It means a lot. It is good to read that you where happy with the service, bathroom, interior, breakfast and so on. Regarding the Gym I just went down and I will try to move things around a little. Thank you for telling.

Wish you a nice end of August and you are welcome back to Clarion Collection Hotel Bryggen.

Best regards, Camilla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (633)
Traveler rating
Traveler type
Time of year
Language
  • More languages

227 - 233 of 633 reviews

Reviewed July 18, 2013

Unfortunately our first impression on the Clarion Bryygen was not a positive one. Being greeted with a 2-hour wait to check in after a long morning of travelling is not what you expect on arriving at a hotel.

After waiting 1hr, with no update, I asked reception if there was any indication of how much longer the wait would be, I was told “it’s a big room to clean” and would be another 30 minutes. It wasn’t until a further 1 hour (5pm) that we were given the key! The size of a room is irrelevant; if check in is stated as 3pm then you shouldn’t have to wait until 5pm to get into your room.

The hotel offers complimentary waffles in the afternoon. The problem is that you have to make the waffles yourself and there is only 1 waffle maker, which only makes one waffle at a time. Sitting in the lounge for 2 hours waiting for our room to be ready we saw that this resulted in queues at time. Guests were put off by having to wait 10-15 minutes and simply chose to leave.

We stayed in a large suite on the 5th floor, which had many windows showing many lovely views of Alesund. The room was spacious and light but in dire need of refurbishment. The wooden flooring in the living area is wearing away and the carpets in the bedroom and on the stairs look extremely grubby. The bedding and towels are of a 3 star quality and not what you’d expect in a 4 star hotel. The room is in need of an upgrade including the very old style television and minibar fridge. The sofa did look relatively new and clean. Other small things included; there were only 4 coat hangers in the wardrobe and although there was a kettle there were no cups in the room. I did pick some up from the dining area. Other 4 star hotels we’ve stayed in normally have an in room safe however this room did not.

The bathroom fittings looked fresher than the rest of the room although there were absolutely no extras that you expect from a 4 star hotel. I realise they are trying to be environmentally conscious by not providing individual bottles of shampoo and conditioner however I think they are just cutting costs by not providing such things as cotton pads/buds and moisturiser. The timer on the bathroom light needs adjusted as it switches off very quickly.

The gym was small but most of the equipment did look relatively modern and was of good quality.

The internet connection was fast and reliable but it was slightly annoying that the password is reset on a daily basis at 8am. Perhaps it would be better to reset it mid afternoon to give people a chance to be up and about. If like us you don’t always go down for breakfast and like to check business emails in the morning then it is slighty inconvenient. You have no choice but to get ready and go down for the new password or else phone reception every morning.

We found the breakfast to compare well with other Clarions we’ve stayed in, an ok choice. The breakfast room was very busy and so we only ate there once, another morning we simply took it back to our room as there was no seating available. We prefer to eat out and so we did not try the evening meal, however it did look very popular with guests.

Our first 2 nights were very peaceful and quiet however on our third night we could hear some noise from the room below us, talking and running around.

Compared to the warm welcome and friendly service we received from the staff at the Clarion Collection Folketeateret in Oslo, we were not impressed with the reception staff in Alesund. They were much less enthusiastic and nowhere near as professional and friendly. The girl in the breakfast room was much friendlier as were the cleaners I spoke with.

The hotel is in a very pretty and central location within Alesund.

Overall the hotel served a purpose and we had a pleasant enough stay. It is not a terrible hotel however if we returned to Alesund we would be inclined to try a different hotel.

Room Tip: Ask for a room on a high floor for lovely views.
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank wooforbes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camilla E, General Manager at Hotel Brosundet, an Ascend Hotel Collection Member, responded to this reviewResponded July 19, 2013

Dear guest,
Thank you for taking time writhing about us on Tripadvisor. I can see that you are happy with some things and not with others. We will of course work on the issues you mention. The most important thing is to give our guests a good hotel experience. I wish you the very best and you are always welcome back to Clarion Collection Hotel Bryggen.
Best regards, Camilla Espesth

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

An old fishing factory turned into a hotel by the waterfront, a cosy room at the basement with a small window and beautiful view, modern amenities inside, free serving of breakfast, snacks and dinner...all right at the heart of the city...it surprised us.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank skr410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camilla E, General Manager at Hotel Brosundet, an Ascend Hotel Collection Member, responded to this reviewResponded July 11, 2013

Dear guest,
So nice to read that we surprised you and that you liked your stay with us. Enjoy the rest of the summer and you are always welcome back at Clarion Collection Hotel Bryggen.
Best regards, Camilla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

- Did not heed reservation (twin beds) or contact me about it when web-form asked for phone number for such instances - had to downgrade on arrival to room facing local pub(s).
- Understaffed breakfast serving - bread, cutlery, hot dishes, eggs, bacon, fruit were constantly empty. Undersized breakfast hall - expect standing in wait of table.
- Dull part of town if you can believe it - the closest pubs were bad.
- Anything but modern - still using key cards with holes, and small CRT TVs. Unresponsive remote control not matching hotel info-channel button descriptions, just as an example of what to expect. In need of upgrading... Lamps from early 80s?
- Bathroom was good, but not properly vented so it steamed up badly from showering.

Won't trust TripAdvisor that much after this stay. (Fool me once...)

Room Tip: Call to order so you can demand/verify waterside room at least, and to make sure they understand you...
See more room tips
  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank larsjarus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camilla E, General Manager at Hotel Brosundet, an Ascend Hotel Collection Member, responded to this reviewResponded July 10, 2013

Dear guest. Thank you for your review. I am sorry to read that we disappointed you. And I am sorry about the breakfast rush. Usually it is not like this, but it is not an excuse. The room is not the newest, but they are different and have the charm of an old warehouse. We will get new tv’s this upcoming fall. People have different taste, and many of our guest appreciate our service, evening meal and our waffle happy hour. Wish you a nice summer and some good hotel experience in the future. Best regards, Camilla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

This beautifull and well maintained hotel is located right in the middle of Ålesund and in the best area to my opinion surrounded with other brilliant buildings.
We had room on the hightest floor, you could say in the attic. Very nice and comfortable. Only the bed could have been wider for two and it was too soft as well - that spoilt our sleeping quality.
Breakfast was average and OK. However the staff could not keep up with the pace. There was all the time something that was finished: bread for 15 minutes, eggs, juice etc.
With better bed and better managed breakfast could have been a five star rating.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jaatinen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camilla E, General Manager at Hotel Brosundet, an Ascend Hotel Collection Member, responded to this reviewResponded July 10, 2013

Dear guest,
Thank you for your writhing on Tripadvisor. It is so good to read that you like our hotel and the close location to Art Nouvean Architecture. I am sorry about the breakfast rush, we where unfortunately not good enough prepared for the summer. We have learned and we are already better. Thank you again and welcome back to Clarion Collection Hotel Bryggen.
Best regards, Camilla.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

I cannot express my pleasure enough ...service, staff, breakfast selection.
Nothing too much trouble..even retrieved my phone that I thought I left at Oslo airport...I had!

A must..and try the seafood restaurant in block behind....but share a meal ...huge wonderful serves ..

Room Tip: Water view... Justbtiena ribbon around timber frame to avoid hitting your head inside entrance
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camilla E, General Manager at Hotel Brosundet, an Ascend Hotel Collection Member, responded to this reviewResponded June 24, 2013

Dear Ron,
Thank You. Everyone is important for us and we do our best to make the stay as wonderful as possible. I am glad you enjoyed it. Thank you again and you are very welcome back to Clarion Collection Hotel Bryggen.
Best regards, Camilla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2013

Came to the hotel late that evening. Very nice staff. We got to see different types of rooms before we decided which one we wanted. We got one with a seaview. That was a real plasure looking out on the sea with the boats and kajacks coming and going. The hotel served, in addition to the breakfast, the famous norwegian waffels in the afternoon, and all free og charge! They also served an evening meal, also free of charge! We didn't have to go out for dinner at all that weekend. We got everything we needed for free at the hotel. The atmosphere is very nice. You feel like home when you enter the hotel, and the staff makes you feel very warmly welcome. As an extra bonus, the hotel is situated right on the seaside and in the middle or close to everything. Will strongly recommend this hotel to everybody. Signe

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank signekarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camilla E, General Manager at Hotel Brosundet, an Ascend Hotel Collection Member, responded to this reviewResponded June 2, 2013

Dear Signe,

Thank you so much for taking the time to post a review for us on the site. It is so greatly appreciated. I am so glad you enjoyed your time, the food, the view and the atmosphere.

Welcome back to Clarion Collection Hotel Bryggen.

Warm regards, Camilla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Alesund hotels
0.0 mi away
Hotel Brosundet
Hotel Brosundet
#3 of 12 in Alesund
447 reviews
0.2 mi away
Radisson Blu Hotel Alesund
0.3 mi away
Quality Hotel Waterfront Alesund
Show Prices
Show Prices
Show Prices
0.2 mi away
Scandic Parken
Scandic Parken
#2 of 12 in Alesund
479 reviews
0.1 mi away
Scandic Alesund
Scandic Alesund
#6 of 12 in Alesund
678 reviews
0.2 mi away
Scandic Scandinavie
Scandic Scandinavie
#7 of 12 in Alesund
203 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Brosundet, an Ascend Hotel Collection Member? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Brosundet, an Ascend Hotel Collection Member

Address: Apotekergata 1-3, Alesund 6004, Norway (Formerly Clarion Collection Hotel Bryggen)
Phone Number:
Location: Norway > Western Norway > More og Romsdal > Alesund
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Alesund
#1 Luxury Hotel in Alesund
#1 Business Hotel in Alesund
Price Range: $137 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Brosundet, an Ascend Hotel Collection Member 4*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Nordic Choice Hotels, Travelocity, Orbitz, Hotwire, TripOnline SA, Evoline ltd and Cheap Tickets so you can book your Hotel Brosundet, an Ascend Hotel Collection Member reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Clarion Collection Ålesund
Clarion Alesund
ålesund Clarion
Clarion Collection Hotel Bryggen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing