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Dianne D

Family trip to Bergen

Review of Scandic Ornen
5.0 of 5 bubblesReviewed Jul 14, 2019
Great place to stay for a couple of days, clean family room, excellent choices and variety of breakfast. Easy to walk down to city centre. Recommend to eat late snack with a great view of the town on the top terrace:)
Date of stay: July 2019
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with ScandicHotels.com
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scandicornen, Manager at Scandic Ornen, responded to this review
Responded Jul 14, 2019
Dear Dianne D,

Thank you for your kind review, we are glad that you enjoyed your stay in our hotel.
Have a nice day and welcome back!
Best regards,
Team Ørnen
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,454)
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Reviewed July 14, 2019 via mobile

We felt the hotel was good value and the location was good. You are only 7 odd minutes away from the historic harbour (via the park). The breakfast was excellent and there was a huge choice to be had. In fact the only hotel that offered a similar breakfast was the Hilton in Fort Lauderdale (another cruise port). However, at breakfast you noticed the large number of people staying at the hotel (some 600 odd) and it felt noisy and busy. I wish they would have the quieter side areas open all the time. We initially had a standard room and that fell well short of expectation as it was tiny and poxy and the bed was minute. We moved to a superior twin bed room and that was significantly better. The rooms at the hotel are advertised as having air conditioning but that’s not the case. The room was hot and stuffy and could not be properly ventilated as the window only opened 2 inches (if that). The hotel has a roof terrace on the 9th floor and as we had superb weather we used the terrace a lot. I would recommend staying on the side towards the rail terminal above the 7th floor . The hotel is located directly opposite the train station and bus terminal making it convenient for excursions.
The rooms have no safe but we were told that you could deposit your valuables at reception (we were not going to do that).
Would I stay at the scandic ornen again? I haven’t made up my mind. It was perfectly acceptable but it depends on what is bookable when we next go.

Date of stay: July 2019
1  Thank StAlban123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scandicornen, Manager at Scandic Ornen, responded to this reviewResponded July 14, 2019

Dear StAlban123,

Thank you for your kind review, we are glad that you enjoyed your stay in our hotel.
Have a nice da and welcome back!
Best regards,
Team Ørnen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2019

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scandicornen, Front Office Manager at Scandic Ornen, responded to this reviewResponded July 12, 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 10, 2019

We could not believe that we were given raw chicken and raw vegetables when we dined with 35 of us on a globus tour . We all could have had food poisoning and the tour would have been stopped. We told the waitress and waiter, and they apologised but there was no apology from the chef , the hotel and globus . So we did not have a main meal which was paid for in the tour and as I said we could have all had food poisoning. Meals went back uneaten. I would not stay in a Scandic hotel ever again. We got ripped off for a drink in the stockholm continental as my husband did not have his reading glasses. 576 Swedish kroner for one drink. In Scandic in Tromso we were charged for an extra drink we did not have but noticed. In Alta the same thing happened and the waiter knew what he had done. Also the Scandic s breakfast were cold. Scrambled eggs , bacon etc all cold. We would definitely not stay in a Scandic hotel ever again

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank B629ZJcaroles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scandicornen, General Manager at Scandic Ornen, responded to this reviewResponded July 11, 2019

Dear B629ZJcaroles,
thank you for your review.

We appreciate you sharing your experience with us, so that we get the chance to improve.
Offcourse, this is not after our standards and we will check into what happend here.
We're really sorry about your bad experience in our restaurant.


We hope we get the chance to welcome you again!


Best regards, Team Ørnen


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2019 via mobile

I am currently on a 13 night trip in Scandinavia. Over the weekend I stayed in Scandic Ørnen in Bergen, Norway. A beautiful Scandinavian hotel, just as you would expect. Very busy though, particularly at breakfast. This demonstrates the attraction the hotel deserves.
There is however one big NO for the Scandic chain as a whole. They publish some attractive special offers and discounts, like for example a 40% senior discount on Sundays room rates. But, even though they have all data, as I am one of their “friends”, their booking engine doesn’t offer the discounts for which you qualify. How mean can one be? Even when requested they refused to apply the discount, without any explanation. So be careful with Scandic: if they can they make you pay, their special offers are not given to those who qualify!

Date of stay: July 2019
Trip type: Traveled solo
2  Thank Ton1705
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scandicornen, General Manager at Scandic Ornen, responded to this reviewResponded July 9, 2019

Dear Ton1705,
thank you for your review and kind words.
We're glad you enjoyed your stay with us, and we hope to see you again soon!


Best regards, Team Ørnen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2019

We were a large group in Bergen, Norway. We don’t speak the local language and needed guidance with the local tours, transportation and places to visit. We were very lucky to meet Gustavo Zunino, who speaks spanish and took the time to guide us and explained with details all our inquiries. It is very important that hotels hire friendly staff with willingness to help, totally makes a difference.

Date of stay: June 2019
Trip type: Traveled with family
Thank Nilka6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scandicornen, General Manager at Scandic Ornen, responded to this reviewResponded July 9, 2019

Dear Nilka6,

thank you for your review and kind words.
We're glad you enjoyed your stay with us, and we hope to see you again soon!


Best regards, Team Ørnen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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