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Scandic Hotels
$223
Booking.com
$200
Breakfast included
No prepayment needed
Priceline
$182
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Cherry G
Novi Sad, Serbia

Very nice and convenient

Review of Scandic Ornen
4.0 of 5 bubblesReviewed Jun 24, 2019
The hotel location is excellent. The room was very clean and comfortable. Excellent breakfast with great choice of food. Conference facilities suitable for different kind of meetings. Very friendly staff. My room's window had a look to the inner space, precisely to the restaurant and reception desk :) Free WiFi was perfect throughout the hotel.
Date of stay: June 2019
Trip type: Traveled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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scandicornen, Front Office Manager at Scandic Ornen, responded to this review
Responded Jun 25, 2019
Dear Cherry G,
thank you for your review and kind words.
We're glad you enjoyed your stay with us, and we hope to see you again soon!

Best regards, Team Ørnen
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 17, 2019

for the price, this hotel is okay - its a group tourist hotel for starters so you get lucky with the wait for check in/out or not. the staff seem to be overwhelmed not only in the ability to deal with customers but also are not available to help out should anything go wrong - breakfast was supposed to start 06.00 and I was told an hour later ...the room was nothing special - certainly lacked any charm/niceties - bearing in mind the price. I am glad I only stayed one night.

Room tip: get a cheap deal and it will be worth it....but dont pay sticker price.
Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
2  Thank Nicolas P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scandicornen, Front Office Manager at Scandic Ornen, responded to this reviewResponded June 19, 2019

Dear Nicolas P,
thank you for your review.
We're sorry your stay with us wasn't as expected and we appreciate you sharing your experience with us, so that we get the chance to improve.
We hope to see you again soon!


Best regards, Team Ørnen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2019 via mobile

we were here for two nights and overall it was okay. breakfast and room was pretty good as well. only issue we had was that during check in, the staff failed to mention that the room we had comes with a faulty door lock, so we had to use alot of strength to open it. when we first got to the room, we could not open the door and had to change key cards. however, even after that we still couldnt get the door to open. we had to make another trip down to the reception and the receptionist told us that she would swing by in five minutes to assist us. we waited for half an hour but noone came up. we understand that the reception was busy but since she had agreed to be up in five minutes to help us, she should at least honour it or not commit the timing at all. after that we decided to leave the hotel to go out and let the staff handle to situation afterwards. when we returned after 3 hours, they informed us that they have checked the lock and it should already work. not surprisingly, we still couldnt enter the room afterwards. we went down for the third time and the receptionist immediately sent someone up to check, only for her to tell us that actually the door lock was very stiff and would require alot of strength to open it. we asked her if she knows about this problem before and she said she did. honestly, the faulty door lock did not bother us. what bothered us was that we spoke to four different receptionists in total and none of them could just tell us that all we had to do was to put in more strength. it may seem like a small matter but it was just frustrating and tiring to go up and down and having to wait around for our room even after check in time.

Date of stay: June 2019
3  Thank katycqy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scandicornen, Receptionschef at Scandic Ornen, responded to this reviewResponded June 17, 2019

Dear Katycqy,

Thank you for your review, we are very sorry about what happened with your room.
Some of the doors are very slow and you have to press a little bit harder to open, but as you say that you should be informed about that so you did not need to go up and down so many times.
This is not after our standard, normaly when the guest have problem with the key to the room, when they come down at the second time we should follow you up to the room, check it and help.

Again we are verry sorry for that.

Have a nice day!
Best regards,
Team Ørnen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2019 via mobile

Have stayed here before and have to say I found this visit quite frustrating.

First, there is no safe in the room - I had forgotten about this, but it is still annoying - I want to be able to lock up my laptop, iPad and passport when I go out. Being told we don’t have crime in Bergen so you don’t need a safe is not a good answer !

Then breakfast, which is normally very good at this hotel was chaos - I don’t know if it is the number of guests or a reduction in staff but the hot food was cold or had run out, plates and cutlery were not available, tables not clean ...... really quite disappointing.

Then, when I went to buy a bottle of water at the reception shop I found the prices were not right. The price on the bottle was 33 Nok but I was charged 38 Nok. When I pointed out the error the receptionist told me that the prices had been updated in the system but not yet in the shop. I don’t know about Norway, but in most places, you get charged the price marked !

Just to add insult to injury - the same bottle was 19 Nok just a few hundred meters away in the mall, so lesson learned.

The room itself was good, comfortable bed and a very convenient location. Just a shame that the whole stay wasn’t as good as usual.

Date of stay: June 2019
2  Thank 277iana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scandicornen, Receptionschef at Scandic Ornen, responded to this reviewResponded June 17, 2019

Dear 277iana,

Thank you for your review, we are very sorry that your stay was not as expected.
This is not after our standard, i have forwarded your review about the breakfast to the restaurant manager, so he can check what happened with the kichen.

About the water in the shop and the price difference. That we are very sorry for, ofcourse if we have not updated the price in the shop yet and it was a difference there you should pay 33nok.

Again we are verry sorry that the stay was not as expected and that it was not as it should be.

Best regards,
Team Ørnen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2019

We spent four nights here on our recent visit to Bergen. The breakfast buffet was a highlight, as it provided a great variety of options and with very friendly, helpful staff. The rooms are modern and clean - a little warm but we were visiting at a time when it's not warm enough for AC but not cool enough for heat. Opening the window helped. I think we could have gotten a fan if we'd asked for one. The hotel is close to the train station (about five minute walk); a bit further from the harbor, but that's a very touristy area, so if you want some separation this location is ideal.

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Scandic Hotels
Thank sehqbn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scandicornen, General Manager at Scandic Ornen, responded to this reviewResponded June 12, 2019

Dear Passenger35466014989,
thank you for your review and kind words.
We're glad you enjoyed your stay with us, and we hope to see you again soon!


Best regards. Team Ørnen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2019

As it is located near the Byestasjonen tram-stop, it is really easy to get here from the airport. In addition, there are multiple buses going from here as well.
I would not say that it is the most scenic spot in Bergen but it is still a good one thanks to the previously mentioned transportation options.

The cleanliness of the room was quite good but as it is a Scandic it lacks a lot of what you expect, like a safe, a proper desk and skin-lotion. However, the hotel offers a great breakfast and despite not visiting it, they seemed to have a bar with a nice view at the top floor.

What was good:
- Breakfast
- Cleanliness
- Comfortable beds

What was average:
- Typical Scandic standard

What was bad:
- Lack of safe

Date of stay: June 2019
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
Thank jolmstrom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scandicornen, General Manager at Scandic Ornen, responded to this reviewResponded June 12, 2019

Dear jolmstrom,
thank you for your review and kind words.
We appreciate you sharing your experience with us, and we hope to see you again soon!

Best regards, Team Ørnen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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