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“Unpleasant Stay” 2 of 5 bubbles
Review of Augustin Hotel

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Augustin Hotel
Ranked #14 of 47 Hotels in Bergen
Brooklyn, New York
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Unpleasant Stay”
2 of 5 bubbles Reviewed June 25, 2013

I booked this hotel because of the overall very positive reviews on TripAdvisor, and I wanted to share my experience which has been extremely different (and much less pleasant) than the other reviewers. First, the positive. The hotel's location is pretty good. It's a 5 minute walk to the wharf area where there are shops and restaurants. Our first room (we had to move - more on that later) was pretty big, although I live in NYC so my perception may be a bit skewed here. We had a fairly large sitting room with a couch, a lounge chair, two small tables, a few arm chairs, a desk, and a big flat screen TV, and then we had a separate bedroom. The breakfast was decent, although the tables were sticky and the room where it was served felt a bit dirty I was somewhat grossed out.

Now onto the less than positive. The hotel lobby and our room felt stale, old, and dingy. They haven't been updated in decades, although there is construction happening at the moment, so they are likely doing some updates bit by bit. About the construction - we were woken up at 7 am by some construction (I'm assuming it was construction being undertaken by the hotel, but perhaps I am wrong), and also by a strange gurgling noise that our toilet was making. The gurgling noise was clue number one that we were about to have issues with our bathroom, which were: a clogged toilet (and I couldn't tell you why in the world it clogged) and a shower that leaked to the point that we had 1 inch of standing water in our bathroom, which then created a puddle about 4 feet in diameter in our sitting room. When a man came to take a look at it, he said there were also plumbing issues in another room 2 doors down, and they thought they had located the problem. We are moving rooms, but hopefully the plumbing issues will be behind us.

Lastly, there are 2 tiny elevators that fit maybe 4 - 5 people max in each, so we have resorted to stairs (not a big deal for us, but something to note if you are not able to walk up and down multiple flights of stairs), and the "gym" is actually the smallest room I've ever seen with one treadmill and one elliptical. I just kind of wish they didn't pretend to have a "fitness facility". And while the folks who greet you at the front desk are friendly and polite, they do not seem very knowledgeable about the area and don't seem very well equipped to suggest restaurants, activities, etc. Oddly, the same is true of the information center in the middle of town. They are only knowledgeable about the "Norway in a Nutshell" tours, which we had already booked before our trip. The rest of the searching we have to do on our own, which is a bummer. We were hoping for some help.

Overall, this hotel has been a disappointment, and I wanted to share my perspective, given that it seemed fairly distinct from the experiences of many others who have posted here.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank LiveInNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestofBergen, General Manager at Augustin Hotel, responded to this review, June 27, 2013
Thank you for your review. We are most sorry for the plumbing complications that occurred and made your stay unpleasant. We can assure you that our technical department have taken action.
By the end of june we have finished 18 new rooms and 20 rooms have been renovated. Our staff are generally highly educated in recommending the best of Bergen. But of course, we do have some younger receptionist who are not at the same level as the rest that you might have met. Our mini-gym is there only for your convienience with threadmill, spinning and free weights + tv, and be sure - we do not tell anyone that it is bigger than it is. One can always go out to the nearest gym a seven minutes walk from the hotel if you want more advanced training.
Please also note that you should not miss the hotel's 400-year-old wine bar (and restaurant), - the best in Norway with an interesting story which is told in our own history book that is a free gift to all our guests (both Norwegian and English text.).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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647 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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  • Portuguese first
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English first
Essex, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed June 24, 2013

We had a great room located on the front corner, you walked into a seating area with sofa, desk armchairs and tables. Very well furnished and clean plus a balcony with views of the harbour. Off of this was the bathroom and bedroom. Well worth asking for one of these rooms when booking.

The breakfast was excellent, everything was fresh and good quality. The bread and pastries were especially good.

Location was perfect, just 5 minutes walk from the fish market and central tourist area. The road is quite and pleasant to walk along. Not many tourist maps show it, but the peninsular that the hotel sits on is worth walking along. You have to go through an office area, but past that is a nice park on the headland with views and a big totem pole.

Would happily use this hotel again.

Room Tip: Front corner room/suite with separate sitting room, bathroom and bedroom. High rooms and those with...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank tz1_1zt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed June 21, 2013

During my stay at The Augustin Hotel, there was major construction working going in right outside of my window. I arrived late into the hotel past 12:30am and by 6:00am the next morning, they started doing construction work outside. It was so loud that I could not get to sleep after. I went to work and returned back early by 3:00pm and for the next 5 hours all i kept hearing was banging and hammering as they were building scaffolding. They should have never allowed construction to start so early and should have closed off the section of the hotel where the work was being performed. I havent been able to get any rest. Also the wifi at the hotel is useless. I am sure to not stay here again!

Stayed June 2013, traveled on business
Helpful?
3 Thank Worldtraveler3111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
121 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed June 20, 2013

We booked this hotel because we needed a 3-bed room (not easy to obtain in Bergen).
Upon arrival (after a very early flight) the room was not ready yet so we asked for suggestions of places to visit. The attitude of the lady in check-in was pretty much of "I-am-not-a-tour-guide", so we only got a map and headed out to the tourist info office.
Luckily we did not see her again! And don't forget breakfast is served until 10:00, not 10:30 as they state in reception! (we got there 10:05 and were refused service!)
Room was alright, the breakfast was good and location is really convenient.

  • Stayed June 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Ana_London_79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Melbourne, Victoria, Australia
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed June 17, 2013

This hotel presents very well. During the long walk from the lift to the room we could see how the different stages of the buildings had been put together. A treat awaited us, a spacious corner room overlooking a pedestrian laneway at the back of the building. Breakfast was plentiful, and coffee was always available in the guest lounge. The hotel is convenient to the ferries and fish market, and the pleasant Nordnes area a short walk away. An airport bus picks up from the front of the hotel. The Altona bar is worth a look, and its restaurant for a special occasion meal.

Room Tip: Go for a corner room.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed June 12, 2013

We enjoyed our stay at the Augustin hotel last month. Rooms are small, but average for Europe. Beds were a little soft and the bathrooms are tiny. The staff were very friendly and helpful. We had two rooms on the 5th floor. The hotel is not on the waterfront, but a very easy walk to the Fish Market and harbor area. The buffet breakfast was great, with a lot of options. We didn't visit the wine bar, but it looked very nice. The lobby area is also great for relaxing at the end of the day.

Note: The "gym" is tiny -- just one treadmill and a stationary bicycle which looked very old. I would recommend going for a walk or run outside if the weather is nice.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Yvonne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
189 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed June 11, 2013 via mobile

This is in a perfect location. Although it doesn't have a harbor view, it's just across the street. Just a couple of blocks from the Fish Market and the heart of the city.

The price is fair for Bergen. Especially with the awesome free breakfast and free wi-fi.

At check-in Ida was a delight and very helpful and the gentleman working the desk at 6:45am was great too. Lisabeth could take some lessons from them. She came across as somewhat inconvenienced by guests.

We've been to Helsinki, St. Petersburg, Stockholm & Oslo and our family agrees Hotel Augustin is the winner!

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank boonutsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Augustin Hotel

Property: Augustin Hotel
Address: C. Sundts gate 22, Bergen 5004, Norway
Location: Norway > Western Norway > Hordaland > Bergen > Vågen
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#3 Best Value Hotel in Bergen
#8 Business Hotel in Bergen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Augustin Hotel 3*
Number of rooms: 109
Official Description (provided by the hotel):
Centrally located in town centre with some rooms overlooking the harbour. All main attractions within walking distance. Shopping district and pedestrian street just outside the hotel. Family run since 1919. Award winning design(intarsia guestroom doors) in interior. Rich selection of contemporary art in guest rooms and lounges. Wine spectator awarded wine bar and restaurant in 400 year-old six room stone-vaulted cellar. Ten years with best occupancy rate in Bergen as a mid-class, great-value hotel with a homey atmosphere. ... more   less 
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Also Known As:
Augustin Hotel Bergen

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