I booked this hotel because of the overall very positive reviews on TripAdvisor, and I wanted to share my experience which has been extremely different (and much less pleasant) than the other reviewers. First, the positive. The hotel's location is pretty good. It's a 5 minute walk to the wharf area where there are shops and restaurants. Our first room (we had to move - more on that later) was pretty big, although I live in NYC so my perception may be a bit skewed here. We had a fairly large sitting room with a couch, a lounge chair, two small tables, a few arm chairs, a desk, and a big flat screen TV, and then we had a separate bedroom. The breakfast was decent, although the tables were sticky and the room where it was served felt a bit dirty I was somewhat grossed out.
Now onto the less than positive. The hotel lobby and our room felt stale, old, and dingy. They haven't been updated in decades, although there is construction happening at the moment, so they are likely doing some updates bit by bit. About the construction - we were woken up at 7 am by some construction (I'm assuming it was construction being undertaken by the hotel, but perhaps I am wrong), and also by a strange gurgling noise that our toilet was making. The gurgling noise was clue number one that we were about to have issues with our bathroom, which were: a clogged toilet (and I couldn't tell you why in the world it clogged) and a shower that leaked to the point that we had 1 inch of standing water in our bathroom, which then created a puddle about 4 feet in diameter in our sitting room. When a man came to take a look at it, he said there were also plumbing issues in another room 2 doors down, and they thought they had located the problem. We are moving rooms, but hopefully the plumbing issues will be behind us.
Lastly, there are 2 tiny elevators that fit maybe 4 - 5 people max in each, so we have resorted to stairs (not a big deal for us, but something to note if you are not able to walk up and down multiple flights of stairs), and the "gym" is actually the smallest room I've ever seen with one treadmill and one elliptical. I just kind of wish they didn't pretend to have a "fitness facility". And while the folks who greet you at the front desk are friendly and polite, they do not seem very knowledgeable about the area and don't seem very well equipped to suggest restaurants, activities, etc. Oddly, the same is true of the information center in the middle of town. They are only knowledgeable about the "Norway in a Nutshell" tours, which we had already booked before our trip. The rest of the searching we have to do on our own, which is a bummer. We were hoping for some help.
Overall, this hotel has been a disappointment, and I wanted to share my perspective, given that it seemed fairly distinct from the experiences of many others who have posted here.
- Official Description (provided by the hotel):
- Centrally located in town centre with some rooms overlooking the harbour. All main attractions within walking distance. Shopping district and pedestrian street just outside the hotel. Family run since 1919. Award winning design(intarsia guestroom doors) in interior. Rich selection of contemporary art in guest rooms and lounges. Wine spectator awarded wine bar and restaurant in 400 year-old six room stone-vaulted cellar. Ten years with best occupancy rate in Bergen as a mid-class, great-value hotel with a homey atmosphere. ... more less
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- Also Known As:
- Augustin Hotel Bergen