We bought tickets for the english tour at a 7-11 store the day before, though I had read some reviews advising to buy tickets ahead of time in the summer (I had trouble with this so luckily there was room for us on the tour). I was pleased to learn about the royal family and history of the palace. The palace itself is impressive, the tour guides very friendly and open to questions. I enjoyed seeing the photograph display of various royal families inside. Prior to the tour, after passing through the guarded, locked gate - you have to put all your belongings (purses, cameras, etc) into a locker. There were a few disgruntled people not wanting to leave behind their valuables (understandably) - it would have worked much smoother if there would have been a note on your tour ticket so it wouldn't have been such a surprise! Tour lasts about an hour.
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