Things happen, but making senior citizens wait in an exceptionally cold waiting area is not only unfriendly but downright dangerous.
The boat was delayed from Denmark. Fair enough, but making people wait for three hours in Oslo without saying a word of when and why, and then expecting them to wait in a ridiculously cold and unheated area was appalling.
I bundled up and am not a senior citizen, but seriously began to wonder about the other passengers. It must have been 4c/40f in the hall according to the app on my phone. Astonishing how long we waited and no one complained.
I've had relatively good experiences with Stena, but this was unacceptable. When politely asked on the boat why the boat was late, the staff was very unfriendly and said engine trouble, but it looked like they were restocking the shelves and no other passengers came off when the boat landed. Bizarre.
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