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“Unfortunately a bad experience...”
2 of 5 bubbles Review of GuideGunnar

GuideGunnar
Ranked #24 of 64 Outdoor Activities in Tromso
Certificate of Excellence
More attraction details
Attraction details
Owner description: One of Norway’s most innovative and experienced tour guides, GuideGunnar is known for his energy and enthusiasm, sharing generously his in-depth, local knowledge of heritage and country. Educated mountain guide, GuideGunnar was one of the first in Arctic Norway to give global travelers a unique experience under the northern lights. Always a forerunner and quality conscious, GuideGunnar presents new tour concepts that combine outdoor activities in Norway’s amazingly pristine environment with the very best in local, nordic food and acccommodation.
Denver, Colorado
Level Contributor
44 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
“Unfortunately a bad experience...”
Reviewed November 30, 2013 via mobile

We read all the reviews on gunner, but we're really unimpressed. He was not personable to our group, and spent most of the time on his cell phone. I understand it's not a guarantee to see the northern lights, but based on the below we thought it would be an experience, with a fire and hot drink etc. instead we spent 6 hours in the car, barely got the warm drink, and only spent about 10 min outside the car. It was horrible.
I recommend to gunner to make it more of an experience for your guests even if they don't see the northern lights. We are all spending a lot of money and don't want to just sit in the car for 6 hours and get nothing out of it. We had our camera, warm clothes and tripod and didn't use any of it. Huge disappointment

Sorry gunner- wanted to leave a better review, but need to be honest that the overall experience wasn't good. I'm sure if you see the lights it's great no matter what, but if you don't then you need to help make it more of an experience.

Visited November 2013
Helpful?
4 Thank Abby G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuideGunnar, Manager at GuideGunnar, responded to this review, December 1, 2013
Hello Abby.

I am sorry to hear that you was not happy with the tour with me, but that was probably one of the few "bad nights on work".

Can you please tell me which date this was, so I easier can look into what I did wrong.

About using cell phone, is something we do a lot especially when the weather are bad, and we keeping contact with all colleagues and another contacts about the weather in all different locations.

And yes, sometimes, we also feels it can be to much, so I will keep that in mind.

I will also think more about that you wrote about to long time in the bus, and "next" time I will to the end stop, make fire, so my guests can at least join the Arctic snowy winter and the landscape.

But, people are so different, and some want that we do all the best to find clear sky, so stopping in a snowstorm for make a fire, that sounds strange for many…

Constructive feedbacks makes us better, so I just want to say thank you again, because to few are just doing what you did; Talk up when we have done a bad job!

Thanks.


Kind regards, Gunnar Hildonen.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Hyderabad, India
Level Contributor
88 reviews
57 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
“Fantabulous experience”
Reviewed November 28, 2013

Guide Gunnar is an amazing man.Forget about a needle in Haystack, he can find the Aurora Borealis in a blizzard. We had the most awsome experience,Blizzard on one side, roaring fire with hot soupa and a big hole in the sky with Natures own light show.Gunnar I am going to come back!Thanks for that evening and camera tips. You are awesome man:-). An we saw a herd of Moose to boot.Couldnt be better.If you go to Tromso to see the lights, only go to Guide Gunnar

Visited November 2013
Helpful?
Thank nikrang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Level Contributor
129 reviews
49 attraction reviews
common_n_attraction_reviews_1bd8 110 helpful votes
“Northern Lights? Gunnar's your man ”
Reviewed November 22, 2013 via mobile

If there's a chance of seeing the lights on the night you go out with Guide Gunnar he will do whatever he can to ensure you find them. Meet in town at a central location and settle back as he drives and drives in search of clear sky and activity. We ended up at the top of a ski resort a good couple of hours from Tromso. Sure enough clear skies and a NL display. Cold weather gear and hot drinks were provided. Gunnar has an awesome camera and was happy to take some shots of us all which he emailed a few days later. You WILL need a decent camera to capture them. On the way back we stopped after seeing some more activity and Gunnar was happy to stay out with us while it lasted. Eventually got back to the hotel around 03.30. A little more expensive than some other tours but felt it was worth the money. Thanks Gunnar!

Helpful?
Thank Georgina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
25 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“A great evening.”
Reviewed November 7, 2013

If you have not searched for the lights before it is worth forking out the money for Gunnar. He really does try to provide a good experience and his enthusiasm is genuine and infectious. The dinner option was great and his photographic advice is excellent. Satisfied customers!

Visited November 2013
Helpful?
Thank dkdiscos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
100 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 62 helpful votes
“Fabulous local knowledge just what you need.”
Reviewed November 4, 2013

Look, you've come all this way to see the lights, and lets face it, it may or may not happen while you're here. However, if you invest some money and go out with Gunnar he will do his UTMOST to defy the weather and take you to wherever you can be to maximise your chances. He's well equipped and well informed (and humorous) and will do whatever he can to make your dream come true. He's enthusiastic and understands what a unique experience this is for you ( despite the fact he's seen the lights a zillion times). He'll drive all night and never sounds or looks like it's any kind of effort for him. For him, it's not just another day at the office. If the lights are out there, he'll find them for you if it's humanly possible. A very enthusiastic and energetic guy.

Visited November 2013
Helpful?
Thank 292fiona292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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