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All reviews waffles offered pancakes nice hotel front office manager mid range hotel choice hotels breakfast was excellent great view recommend this hotel big room small fridge airport bus middle of town centrally located hotel northern lights tourist office baked beans
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Reviewed April 9, 2019

Stayed here for work in February 2019 for 5 nights. Usually stay in the Clarion Aurora but was already fully booked along with most of Tromsø's hotels. Rooms were over NOK 2000 per night (over 200 GBP). Hotel looks modern but inside the decor and standard is a little dated. Car parking is not easy with an extremely steep entrance ramp followed by a very tight swing into one of the few parking spaces. Lift is small and constantly in use causing queues. The decor and room was aged and outdated but generally clean standard and comfy. My room was near to the lift so most people going to their rooms went past mine and was very noisy especially late and early when lots of tourists returned from Northern Lights sightseeing tours and other tourist stuff. Also the adjoining room must have had very thin walls as i could hear all conversations between the family beside me. I think my disappointment comes from the comparison with the Clarion Aurora where there is a free 3 course evening meal and a gym and jacuzzi\sauna and usually costs half the price. The breakfast was very good but there was very little seating compared to the number of possible guests and i had to take food to my room on more than one occasion due to lack of seating. On a positive note, the staff were very friendly welcoming and helpful during my stay. I pointed my frustrations out to the manager who welcomed me back and said they would like a second chance to change my mind.

Date of stay: February 2019
Thank dickybird868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2019

The room was cozy, on the 7th floor, with a comfortable mattress.
Perfect breakfast and the hotel offered pancakes to guests during the afternoon.
I definitely recommend this hotel for your stay in Tromso: good value for money and incredible breakfast.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank erica d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapffetromso, Daglig leder at Quality Hotel Saga, responded to this reviewResponded April 26, 2019

Dear erica d,
Thank you very much for your nice respond after your stay at Quality Hotel Saga. We hope your stay in Tromsø was successful, and we look forward too see you as our guest some time in the future.
Best regards
Tore Pettersen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2019 via mobile

We were very happy to have booked this hotel in Tromso. New, clean, bright colors, at the city center, near all your stops and most of all, cheaper price than other hotels of comparable or higher costs. If you’re lucky, you’ll get a room with mountain or harbor view. Food is excellent, breakfast is unlimited, including free vitamins! There is free Norwegian waffle in the afternoon which tasted so good. Location is near all important meeting points, shops and restaurants. You don’t have to walk very far in the freezing cold. I’ll guarantee you, you’ll get your money’s worth and you’ll be very satisfied of your stay.

Date of stay: March 2019
Trip type: Traveled with friends
1  Thank reynold228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapffetromso, Daglig leder at Quality Hotel Saga, responded to this reviewResponded April 26, 2019

Dear reynoldw228,
Thank you very much for your nice respond after your stay at Quality Hotel Saga. We hope your stay in Tromsø was successful, and we look forward too see you as our guest some time in the future.
Best regards
Tore Pettersen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2019

Extremely professional staff ranging from check-in through the restaurant to the conference host. This more than makes up for the fact that parts of the hotel are a bit dated and worn. This seems to be work in progress.

Nice room with good soundproofing and a generous sized shower, good bed with all proper amenities including an iron/ironing board, in overall a clean and tidy room. Lunch was great, and the ice cream and popcorn show piece in the conference department is always a hit. The chairs in the conference room are in need of replacement, two long days sitting there was an ordeal.

In the middle of Tromsoe, A short stone's throw from the coastal express (Hurtigruten) / express boat pier.

A great stay, not getting a five star because of the hotel being a bit dated and worn. If they refurbish and redecorate/upgrade this is full score without any discussion!

Date of stay: February 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank tommykristoffersen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapffetromso, Daglig leder at Quality Hotel Saga, responded to this reviewResponded April 25, 2019
Google Translation

Kjære tommykristoffersen,
Tusen takk for hyggelig tilbakemelding etter ditt opphold ved Quality Hotel Saga.
Vi kan informere om at vi i slutten av juli starter en renoveringsprosess av 18 hotellrom i vår 6. etasje. dette vil være ferdigstilt rundt 20. september. Vi har notert din tilbakemelding om stolene i konferanseavdelingen og har en plan om å skifte ut disse så snart det vil være anledning til det.
Velkommen tilbake en annen gang.
Med vennlig hilsen
Tore Pettersen

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Reviewed February 9, 2019 via mobile

Perfect hotel. Nice staff all over especially at the breakfast buffet where we as guests were feeling welcome. Fine breakfast buffet with lots of delicious choices and fresh local fish, omega3 capsules and good coffee. Had top floor room and what a view. Loved this hotel. By the way. Instead of the Flybus option at the airport, just outside terminal, we went one level down and outside parking level we downloaded the Tromsø bus App and took the 42 city bus directly to the hotel downtown. Runs every 20 min. and very cheap.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank renatkatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zapffetromso, Daglig leder at Quality Hotel Saga, responded to this reviewResponded April 25, 2019

Dear renakatt,
Thank you very much for your nice respond after your stay at Quality Hotel Saga. We hope your stay in Tromsø was successful, and we look forward too see you as our guest some time in the future.
Best regards
Tore Pettersen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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