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“Great stay on the harbour at Tromso”

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Clarion Collection Hotel Aurora
Ranked #5 of 18 Hotels in Tromso
Certificate of Excellence
Reviewed June 16, 2014

This was our first trip to Norway, with Tromso our first stop, so it was great to have a quiet and comfortable room to relax and start our holiday.

The Hotel Aurora (Bryggen when we booked) was a great location to walk to local sites, including museums and the cable car. The botanical garden was a little further to go, but still doable by foot.

It really is in the heart of Tromso, with very friendly and helpful staff, clean and pleasant rooms, plus breakfast, afternoon tea and dinner all included in the very reasonable price.

I would highly recommend this hotel to anyone staying in Tromso. If only all hotels could be like this!

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with NordicChoiceHotels.com
1  Thank Sam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this reviewResponded June 27, 2014

Thank you so much for your review.

We are delighted to see you enjoyed both your stay in Tromsø and in our hotel.

Welcome back and have a great summer!

Best regards Inger-Helen Hjemvoll / General manager

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372 - 378 of 957 reviews

Reviewed June 16, 2014

If you need to sleep change hotel. The bed in the standard room is small (140 cm) and not comfortable. Only when you arrive there you know that the moderate room and some standard room have this small bed. The standard room is of very low quality. If you order a twin room they change room when you arrive and so you can get the room that you'd like to avoid.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with NordicChoiceHotels.com
4  Thank Catello D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this reviewResponded June 27, 2014

I am sorry our hotel did not meet your expectations. As we have several categories of rooms here should be something for everyone.

Feel free to see us again and book one of our other rooms, I am sure one of them will satisfy your desires.

We wish you a great summer.

Best regards Inger-Helen Hjemvoll / General manager

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Reviewed June 14, 2014

I've stayed here several times already and I always enjoy it. The staff is friendly and helpful.

The location is good if you want to explore the city of Tromsø, most is within walking distance. And the final stop of the airport bus is just a short walk away.

Room Tip: Get one on the 5th floor, then you have the sauna and jacuzzi just down the hall.
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  • Stayed: April 2014, traveled with friends
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Thank MarieKr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this reviewResponded June 27, 2014

Thank you so much for your review.

We are delighted to see you enjoyed this as well as your other stays with us!

Have a great summer :-)

Best regards Inger-Helen Hjemvoll / General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2014

The hotel is still in very fresh after some years. I wanted to try the new one in Tromsoe but several guests have written reviews here that state its not finished, so I went for something safe. And I am glad! Super service in the reception. Efficient and friendly every time I was in contact. The rooms are good size - well furnished and wifi functions and is fast. The views from the window is the only real disappointment - 6-7 meters straight into an office building. Great location. Breakfast could be better, a little messy even though there were not many guests in the restaurant.

  • Stayed: June 2014, traveled on business
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Thank JensPetterStrommen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this reviewResponded June 27, 2014

Dear Sir,

Thank you so much for your review. This is important to us as we always work to improve our services and routines. We are pleased to see that despite a few things you enjoyed your stay with us.

Have a great summer :-)

Best regards Inger-Helen Hjemvoll / General manager

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Reviewed June 2, 2014

The location of this hotel is right on the waterfront but it's also close to the town centre so shops, restaurants etc. are within walking distance. My room was reasonably spacious and a nice touch was the coat hook because in Tromso there's a pretty good chance that you are going to need a heavy coat! The bathroom was nice and clean and the bed was very comfortable. I missed not having any coffee making facility, but it is available in the restaurant. Wifi works well and was free. The car park outside is quite small. The breakfast buffet was excellent. Also prices are somewhat more reasonable than Oslo.

Room Tip: Ask for a view over the harbour.
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  • Stayed: May 2014, traveled on business
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Thank Roger T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this reviewResponded June 27, 2014

Thank you so much for yor review.

We are delighted to see you enjoyed your stay in our hotel.

Wish you a great summer!

Best regards Inger-Helen Hjemvoll / General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

It was in a good location on the water front, rooms were clean and staff were friendly and very helpful. One or two small problems, hairdryer didn't work so the manager went to another hotel to borrow a portable hairdryer for me to use, only one towel in the room when we arrived, but another two arrived promptly after we informed reception. No complimentary shower gels, shampoos etc. Hot tub and sauna were a real bonus and definitely worth spending some time in. And we were offered an evening meal (quite basic, but included in the price of the room), which was great as eating out all the time proved very expensive.

Room Tip: A room at the front with a view of the water would have been great
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  • Stayed: May 2014, traveled as a couple
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Thank Shazzywazzy1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this reviewResponded May 30, 2014

Thank you so much for rating us on Trip Advisor, this is very appreciated as we always work to improve our services. I am sorry about your hairdryer and the fact that you found only one set of towels in your room, but I am pleased to see this was solved promptly.

Hope to see you back sometime :-)

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Reviewed May 19, 2014

The location was perfect! It is located right in the central of the city. Walkable distance to restaurants, Tromso tourist/activity centre, shops, mini marts, bars, and most importantly it is located right at the waterfront of Skansen area (perfect spot for photography see photos attached here:)). This hotel is much newer decorated comparing to another Clarion hotel on the opposite side (Clarion With)! The view from the jacuzzi was amazing! The room was quite small, but it was not a problem because we stayed here for our Northern Lights chasing trip, so we did not spend much time in the room. Overall, the hotel was very clean, staffs were very helpful.

  • Stayed: March 2014, traveled as a couple
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1  Thank chanaplum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this reviewResponded May 30, 2014

Thank you so much for rating us on Trip Advisor, this is very appreciated as we always work to improve our services.

I am so glad to see you enjoyed your stay with us.

Welcome back :-)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Collection Hotel Aurora

Address: Sjoegata 19-21, Tromso 9008, Norway (Formerly Clarion Hotel Bryggen)
Phone Number:
Location: Norway > Northern Norway > Troms > Tromso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Tromso
#4 Romantic Hotel in Tromso
Price Range: $143 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Clarion Collection Hotel Aurora 3.5*
Number of rooms: 121
Official Description (provided by the hotel):
Modern design on the pier! Feel the snow in your hair while resting in our outdoor jacuzzi under the Northern lights or during the summer while sun is shining all day and all night. Our excellent staff will be more than happy to serve you at all times whether it is regarding adventure bookings, restaurant recommendations or other enquiries you might have. We offer coffee/tea and a selection of fruits all day, homemade pasteries or wafles in the afternoon and an evening buffet with salads, soup, hot dish and dessert - all of this FREE OF CHARGE!Fantastic sea view from the diningroom, the outdoor jacuzzi and some of our superior rooms. All common areas were renovated in 2012 an all rooms got new floors, new easy chairs and new fabrics. All bathrooms have heated floors. The hotel is very close to all main attractions in Tromso and only a short walk from the Hurtigruten pier, the airport bus and all other buses that will take you around where ever you would like to go. ... more   less 
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Also Known As:
Clarion Hotel Tromsø
Clarion Tromso
Tromsø Clarion

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