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“Excellent hotel, super service”

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Clarion Collection Hotel Aurora
Ranked #5 of 18 Hotels in Tromso
Certificate of Excellence
Tonsberg, Norway
Level 6 Contributor
288 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Excellent hotel, super service”
Reviewed June 12, 2014

The hotel is still in very fresh after some years. I wanted to try the new one in Tromsoe but several guests have written reviews here that state its not finished, so I went for something safe. And I am glad! Super service in the reception. Efficient and friendly every time I was in contact. The rooms are good size - well furnished and wifi functions and is fast. The views from the window is the only real disappointment - 6-7 meters straight into an office building. Great location. Breakfast could be better, a little messy even though there were not many guests in the restaurant.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JensPetterStrommen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review, June 27, 2014
Dear Sir,

Thank you so much for your review. This is important to us as we always work to improve our services and routines. We are pleased to see that despite a few things you enjoyed your stay with us.

Have a great summer :-)

Best regards Inger-Helen Hjemvoll / General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
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Milton Keynes, United Kingdom
Level 5 Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 2, 2014

The location of this hotel is right on the waterfront but it's also close to the town centre so shops, restaurants etc. are within walking distance. My room was reasonably spacious and a nice touch was the coat hook because in Tromso there's a pretty good chance that you are going to need a heavy coat! The bathroom was nice and clean and the bed was very comfortable. I missed not having any coffee making facility, but it is available in the restaurant. Wifi works well and was free. The car park outside is quite small. The breakfast buffet was excellent. Also prices are somewhat more reasonable than Oslo.

Room Tip: Ask for a view over the harbour.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review, June 27, 2014
Thank you so much for yor review.

We are delighted to see you enjoyed your stay in our hotel.

Wish you a great summer!

Best regards Inger-Helen Hjemvoll / General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 28, 2014

It was in a good location on the water front, rooms were clean and staff were friendly and very helpful. One or two small problems, hairdryer didn't work so the manager went to another hotel to borrow a portable hairdryer for me to use, only one towel in the room when we arrived, but another two arrived promptly after we informed reception. No complimentary shower gels, shampoos etc. Hot tub and sauna were a real bonus and definitely worth spending some time in. And we were offered an evening meal (quite basic, but included in the price of the room), which was great as eating out all the time proved very expensive.

Room Tip: A room at the front with a view of the water would have been great
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shazzywazzy1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review, May 30, 2014
Thank you so much for rating us on Trip Advisor, this is very appreciated as we always work to improve our services. I am sorry about your hairdryer and the fact that you found only one set of towels in your room, but I am pleased to see this was solved promptly.

Hope to see you back sometime :-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 4 Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 19, 2014

The location was perfect! It is located right in the central of the city. Walkable distance to restaurants, Tromso tourist/activity centre, shops, mini marts, bars, and most importantly it is located right at the waterfront of Skansen area (perfect spot for photography see photos attached here:)). This hotel is much newer decorated comparing to another Clarion hotel on the opposite side (Clarion With)! The view from the jacuzzi was amazing! The room was quite small, but it was not a problem because we stayed here for our Northern Lights chasing trip, so we did not spend much time in the room. Overall, the hotel was very clean, staffs were very helpful.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chanaplum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review, May 30, 2014
Thank you so much for rating us on Trip Advisor, this is very appreciated as we always work to improve our services.

I am so glad to see you enjoyed your stay with us.

Welcome back :-)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 29, 2014

The hotel was central and well set out. We did not spend too much time in the hotel as Tromsø has several attractions worth visiting. But the Jacuzzi with a view was worth spending some time in, whether it was sunshine or snowing.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pappa_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review, May 30, 2014
Thank you so much for rating us on Trip Advisor, this is very appreciated as we always work to improve our services.

We are happy to see you enjoyed your stay i Tromsø!

We do look forward to welcome you back some time :-)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eidsvag, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 11, 2014

Room was ok, nothing special either way, but clean and neat. Went to breakfast, and was told that it didn't open until 7. I mentioned that I had an appointment at 7, and just needed a bit of breakfast and coffee. No Luck, not possible, nothing to be had. Otherwise the breakfast staff and chef would get mad. All this for kr 1620. Never again.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NordicChoiceHotels.com

Helpful?
1 Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 9, 2014 via mobile

Went to Tromso to chase the Northern Lights. A popular hotel, had all the usual amenities...just a few of things stood out.

1. Thanks to our friend's recommendation, we were glad to have forked out a bit more to get the extremely limited room with a balcony. Only 3 such rooms? Spectacular view, especially on a clear day.

2. Extremely close and convenient proximity to the major pick up point for most activities which is a central car park close to the pier. Don't have to walk in the cold!

3. Sebastian, the warm & friendly front desk manager. Chatty and hilarious, he's always quick to offer ideas and recommendations for activities around the area!

In all, a lovely stay.

Stayed March 2014, traveled with friends
Helpful?
5 Thank SingaporeStef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review, May 30, 2014
Thank you so much for rating us on Trip Advisor, this is very appreciated as we always work to improve our services.

We are so happy to see you enjoyed your stay with us and that Sebastian made an impression on you :-)

Have a nice day and welcome back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Collection Hotel Aurora

Property: Clarion Collection Hotel Aurora
Address: Sjoegata 19-21, Tromso 9008, Norway (Formerly Clarion Hotel Bryggen)
Phone Number:
Location: Norway > Northern Norway > Troms > Tromso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Tromso
#2 Business Hotel in Tromso
#4 Romantic Hotel in Tromso
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Clarion Collection Hotel Aurora 4*
Number of rooms: 121
Official Description (provided by the hotel):
Modern design on the pier! Feel the snow in your hair while resting in our outdoor jacuzzi under the Northern lights or during the summer while sun is shining all day and all night. Our excellent staff will be more than happy to serve you at all times whether it is regarding adventure bookings, restaurant recommendations or other enquiries you might have. We offer coffee/tea and a selection of fruits all day, homemade pasteries or wafles in the afternoon and an evening buffet with salads, soup, hot dish and dessert - all of this FREE OF CHARGE!Fantastic sea view from the diningroom, the outdoor jacuzzi and some of our superior rooms. All common areas were renovated in 2012 an all rooms got new floors, new easy chairs and new fabrics. All bathrooms have heated floors. The hotel is very close to all main attractions in Tromso and only a short walk from the Hurtigruten pier, the airport bus and all other buses that will take you around where ever you would like to go. ... more   less 
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Also Known As:
Clarion Hotel Tromsø
Clarion Tromso
Tromsø Clarion

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