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“Excellent hotel! Recommended!”

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Hotel & Palais Strudlhof
Ranked #127 of 360 Hotels in Vienna
Certificate of Excellence
Venice, Italy
1 review
“Excellent hotel! Recommended!”
Reviewed August 23, 2011

I've stayed at the Strudlhof 5-6 times, always a pleasant experience. The hotel is well equipped and services are of a very high standard. Breakfast is really nice, service is professional, location is safe and smart and public transport will take you to central Vienna in 3 minutes, if you don't feel like walking (15 mins to the centre). Pillows aren't that comfortable but rooms are very spacious. The gym/sauna on the top floor is small, but has an amazing view of Vienna's rooftops. Only small thing: there aren't many restaurants around, especially if you happen to arrive on a Sunday night. However, last time I visited the hotel was being refurbished, and I was told that a cafeteria would open, so very nice touch. All in all, great for business travellers. Families may want to look a bit more central.

Room Tip: All rooms are quiet. Rooms on the top floor probably more spacious.
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  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ItalianTraveler_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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341 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
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English first
North Smithfield, Rhode Island
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 17, 2011

I stayed at this hotel for almost a month while participating in a study of Vienna with 24 other American teachers. It was very clean, modern, and comfortable. The location is nice because it is right outside the downtown bustle of Vienna, but right near the tram and a bus. It's a short walk to the subway. The best part of this hotel is the free breakfast. Quite a spread! The bar area was under construction, so the lobby was small. They also have free coffee and bottled water 24 hours a day in the lobby. The receptionists are very friendly and speak English. It is a bit hard to find if you don't know the area, so it's recommended to take a taxi or ask. It is on its own little street behind a couple of apartment buildings. The front side rooms may be a bit noisy, as sometimes there are noisy people walking down the street at night or people are up on the (great) roof terrace and can be loud. Good service too. Our room safe wouldn't open one day and they sent a man up to fix it within minutes! The only thing that was tricky was the air conditioner didn't get that cold. It was very hot out and wasn't much cooler in the room at times.

Room Tip: You may want to get a room on the back side of the hotel as it is quieter.
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  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank drums324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Averbode, Belgium
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 22, 2011

Hard to say more. I enjoyed this hotel already twice and only see reasons to come back again. Found it easy to reach if you don't mind a short easy walk.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank askWulf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, Connecticut
Level Contributor
230 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed April 1, 2011

This was just right ; clean, centrally located, quiet, great breakfast, gracious staff

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joseph310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stirling, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 22, 2011

This hotel is 20 minutes walk from stephensplatz and 10 mins walk or less from an underground station. In a quiet location. Rooms are spotless and service is efficient and pleasant. It may not have a lot of facilities but for a bargain priced hotel and a quiet stay it is ideal and excellent value.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IanNRamsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 23, 2011

I can neither recommend nor specifically not recommend this hotel to someone else, but unfortunately I had to choose thumbs up or down.

The beds were comfortable although in my room, there were just two twin beds pushed together, which would not be comfortable for a couple. The breakfast had a lot of variety and I ate well, but the bread was stale. It would be better not to have 10 kinds of bread but maybe 3 and have them be fresh. There was free internet, but I do not know if that comes standard or just with the rooms reserved for the conference. The hotel was okay for the price of 84 euros, but that is a rate for the conference attendees. I do not think it is worth much more than that.

The most worrisome aspect was the fact they don't seem to write anything down. I read about miscommunications on tripadvisor and actually witnessed a pretty nasty one. The couple were trying to check out and said they canceled the last night of their stay on arrival- more than 24 hours in advance. First the woman said they didn't do that and them moved on to trying to tell them a deposit is taken for the last night, which based on my communication with them just isn't true. I walked away feeling relieved that I hadn't experienced such an expensive negative reaction.

When I went back to request a cab reservation, the receptionist took my name on a scratch piece of paper. But when I returned for my cab to the airport, there was none! And the new receptionist took up a clip board and said I hadn't ordered one! I was shocked, but I eventually made it to the airport.

In short, I would not recommend this hotel because of the apparent lack of organization and risk of miscommunication. It is an okay deal if you get a reduced price.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Baldvin_and_Grace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
strudlhof, Manager at Hotel & Palais Strudlhof, responded to this review, March 1, 2011
Dear Guest!

Thank you very much for having chosen the Hotel & Palais Strudlhof while staying in Vienna for a Conference! I hope you had a safe and pleasant trip home.

Furthermore I would like to thank you for having taken the time to share your experience on Tripadvisor, though your comments weren’t really pleasant for us to read. Please be assured that we do appreciate your comments and only through constructive and honest guest feedback we are able to improve our services!

I have already discussed your feed back about the breakfast and especially the miscommunication at Front desk with the responsible head of department. Re-training for all front desk staff will take place immediately and internal procedures have to be looked at. Please accept our sincere apologise for all the inconveniences caused!

I really hope, that you will give us another chance and would be happy to personally take care of your next reservation.
With kind regards from Vienna
Brigitte Joo /Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 30, 2011

This is a hotel really deserving its four stars, little away from the city centre, but near the University, the Lichtenstein and the Freud museums. Ideal for a business trip. Although I booked a single room, my room resembled rather a suite ( an advantage of travelling off-seasons?). The free w-lan and a proper writing table were very much appreciated. The bathroom was elegant, modern and clean, with a separate WC. The complimentary toiletry of good quality. The personnel at the concierge is very friendly. But the real highlight is breakfast, which can compete with a five star hotel. There is such a great variety of fresh (not packaged or industrially produced) savouries, pastries, cakes, fruits, salads, cheese, ham, etc. that you think you are at a reception. I stayed four days, which I really enjoyed. On the whole very good value for money and a pleasant experience.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank recalmier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel & Palais Strudlhof

Property: Hotel & Palais Strudlhof
Address: Pasteurgasse 1, Vienna 1090, Austria
Location: Austria > Vienna Region > Vienna > Serviten Quarter , Alservorstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#92 Luxury Hotel in Vienna
#100 Romantic Hotel in Vienna
#109 Business Hotel in Vienna
#109 Family Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel & Palais Strudlhof 4*
Number of rooms: 81
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Also Known As:
Strudlhof Hotel And Palais
Strudlhof Hotel Vienna
Strudlhof Hotel Palais

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