Having been a regular guest in this restaurant while I was still living in Vienna I was looking very much forward to host a group of friends there last night. What a mistake. 90 minutes after we arrived in the restaurant , I politely asked about the whereabouts of our appetizers. This triggered the visit of a rather young "lady" who identified herself as the restaurant manager and who informed me and my guest in a very rude way that the restaurant is full - which by the way was not the case - and every guest has to understand and has to wait for his turn .Right there I should have suggested to my friends to leave . Instead I asked the well trained manager with an obvious personality issue to have our empty glasses refilled from a the magnum bottle of wine I ordered after the first round of coctails . " Your waiter will do it - if he finds the time " Needless to say that such a "proof of hospitality" paired with high prices did not create the environment to enjoy the evening with my friends and tension started to rise . We finally received the appetizers two hours after we arrived. they were served by a waiter who had no clue what he was serving and he told the table that he just started the day before and was not properly trained yet . the quality of the food perfectly matched the service and several dishes where not eatable and had to be returned . Instead of an appology the manager had the audacity to insist in getting paid for the untouched food . After I explained to her that I certainly would not do so , she drew the check in a corner and told us we have to be out of the restaurant within seconds . Well that was exactly what we wanted to do anyways so no objection from our side . At this stage somebody from the stuff must have told her that she just forfeited a check for EUR 500 and she rushed to stop us with a new copy of the check still showing the items we sent back . One of the senior waiters, who was as pleased with the managers performance as we were, stepped in and corrected the bill which I paid and on the way out the self proclaimed "restaurant director" wished us farewell by imposing an official restaurant ban on me and my guests . Well done Indochine 21 and congratulation to the owner Mr. Brugger and his stuff selection skills. I am sure he will enjoy to read the whole story in one of the next Falstaff editions . Never mistreat people and if you do better know who they are :-)
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