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“Cake”
Review of Demel

Demel
Ranked #12 of 155 Coffee & Tea in Vienna
Price range: $0 - $15
Cuisines: Austrian, Cafe
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Restaurant details
Good for: Local cuisine
Dining options: Late Night, Breakfast, Lunch, Delivery, Reservations, Takeout
Neighborhood: Inner City
Reviewed July 29, 2014

This is a bit of a tourist trap and the wait for a table can be a bit of a bind. That said, once you have managed to get a table the service is efficient. The coffee and cake is excellent and well worth (to my mind) the slightly inflated prices. The Esterhazy Torte was the best I had in Vienna and the Dobos Torte looked wonderful and I am reliably informed by the sweetest tooth I know, that it was.

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Thank Gwydion H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 27, 2014

This was my first Vienna cafe experience. Actually it is more like a luxury bakery than a coffee house.

I ordered coffee Melange and a slice of apple strudel. The coffee is good. The apple strudel is delicious but it has not reach the "must definitely eat" level. The apple filling is tasty and the cinnamon flavour is alright for me. The apple strudel has to be ordered at the cake counter and the waitress will give a ticket so that you can give it to other waitress when placing other orders.

The waitress is nice. If you are thinking where to sit in the cafe, then go behind the cafe and find the seats where you can sit and watch bakers busy decorating the cakes. You can sit there to watch them while enjoying your coffee. I sat there for more than half an hour and there is no one (other than me) sitting behind to watch the bakers.

The cake counter near the entrance has a lot of delicious cakes (I really want to try each of the cake). They also have a section for displaying chocolates, sweets, breads and Sachertorte.

There is a small museum inside the cafe which opens on Friday 10am-12pm. I was the only one to visit the museum at that time. The museum displayed the previous window decorations by Demel. The tour guide is very friendly and she speaks English (don't worry if you can't speak German). As I was the last one to visit before the museum is closed, the tour guide also showed me at the cake counter which cakes are her favourite (Annatorte and some other fruit cake). The museum costs €4 (pay at the counter near the entrance) and you get a free chocolate bar (very thin piece).

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1  Thank Yl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2014

Over the years this place has probably become one of the 'to visit' places in Vienna.Very pretty & tempting spread of pastries. But taste wise very average. Should go just because you are in Vienna AND want to visit one of the oldest coffee houses.I think this is a highly over-hyped & over priced cafe.

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Thank smiling_dubbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2014

Demel Bakery has a long, storied past. My husband and I went in May, right before the height of the tourist season. Even then, there were bus loads of people on tours, and of course, they all want to go into this famous bakery at the same time. Keep in mind, that many of these large groups are just taking a quick walk around the place, and then they leave. So, if you can find your way to the back of the room, there is a staircase that takes you upstairs to a charming tea room. The pastries are amazing, and the service is good, but with the large crowds don't expect a lot of chit chat with your waitress.

On your way down the stairs, you will see the glassed-in kitchen and you can watch the bakers frosting cakes and taking goodies out of the oven. Although you pass the kitchen on the way up to the dining area, you will have a much better view on your way down the stairs.

Before you leave, there are all kinds of boxed food items you can buy--nice keepsakes to take home--if you don't eat everything before you get there! This bakery is well worth negotiating the crowds--charming & delicious!

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Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2014

If you are looking for a nice café in Vienna, remember this: Demel looks better from outside. They have had their glory days -those days are gone. The interior is superb but the unfriendlly and unattentive service makes me regret the visit. It didn't help that the staff I informed about this just shook their shoulders. It is sad, yet true, that a fast food chain has better service than Demel.

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Thank Jussi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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