We arrived picked out cake and were given a ticket. No issue then told to take a seat. We then went into the restaurant and found the rest of the hoardes alternatively waiting for a table or trying to elbow the fellow diners out of the way in a survival of the fittest attempt to get a table.
To be fair after getting a table Frau Monica was very good as a waitress.( service rated down due to the disorganised approach to getting a table.) We unfortunately and unwittingly got a table in the smoking section...
The famous "tort" tasted dry and ordinary to us. The coffee was alright. The wood panelling and old world atmosphere was very nice. The smoke and the chaotic arrangement for getting a table really put us off though and this is reflected in the ratings.
My advice for non smokers who MUST come here is sit upstairs in the non-smoking section otherwise give it a miss.
Smokers will probably over being able to smoke inside but there are plenty of place to do this in Vienna without the wait.
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