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Novotel Wien City
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369 - 374 of 1,504 reviews
Reviewed April 27, 2014

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed April 26, 2014

Very impressed with the great central location, very helpful staff and high standard of the room. Would stay here again! A short walk to the trams and hop-on-off buses and a 20 minute walk to Prater Park.

  • Stayed: April 2014, traveled with family
    • Value
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Thank gonecarbooting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this reviewResponded May 16, 2014

Dear guest,

I very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I hope your next visit will be as pleasant as the previous one.

Magdalena Chudzik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

Location is just 150mts from the underground - neroyplatz station. Breakfast simply awesome, room was very clean - comfortable beds . We stayed in executive room with two kids 11 & 9 - the sofa bed was a little small just ok - would not suit older kids. Excellent kids area downstairs. Very good access to the city - two stops. Lovely service at the desk and restaurant - would definitely recommend this hotel

  • Stayed: April 2014, traveled with family
    • Value
    • Location
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1  Thank S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this reviewResponded May 16, 2014

Dear valuated guest,

Thank you very much for sharing your experiance with Novotel Vienna City. Your feedback is very important for us.

We are glad to hear, that you have enjoyed your stay in our hotel. Our priority is to satisfy our guest, so thank you for the praise. I will of course forward it to my collegues.

Once again thank you for your positiv feedback and I hope we will welcome you in our hotel again.

Kind regards,
Magdalena Chudzik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this reviewResponded May 16, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 22, 2014 via mobile

We stayed at this hotel for 3 days and enjoyed it very much. It has top notch decor with stylish modern appliances, flat screen TV and rain shower. Good soundproofing that we could appreciate when we openned windows. There's apparently a sauna and a fitness center in the basement that we never got time to enjoy.
Now, a little on a negative side. Breakfast costing €17. You are almost obliged to force feed yourself for that price. The selection is good, but how much breakfast can you really consume? Another thing, even though the hotel is in walkable distance to a city center, after a long day on the town you still wish it was a block or two closer. Also, there's a $100 security deposit, quite a rarity nowadays. And one last, but most important thing for us, overweight americans. :) Mattrasses are a joke there, think of a thin IKEA mattrass. It kept me tossing and turning all night.

Stayed: April 2014, traveled as a couple
1  Thank Seth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this reviewResponded May 16, 2014

Dear valuated guest,

First of all I would like to thank you for taking time to tell us about your experience at the Novotel Vienna City. I am sorry that your expectations have not been completely met; please allow me to express my apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate that you have shared your concerns, and I hope we will get the opportunity to convince you of our service in near future.

Kind regards,
Magdalena Chudzik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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