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“No internet service!” 1 of 5 stars
Review of Roomz Vienna

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Roomz Vienna
Ranked #186 of 369 Hotels in Vienna
Redondo Beach, California, United States
Level Contributor
4 reviews
4 hotel reviews
“No internet service!”
1 of 5 stars Reviewed May 18, 2013

Horrible experience here. It's stated that there is hi-speed internet in the rooms, but my password was not working to get online. I called the front desk, and he had me come down to speak to him. When I get downstairs, I notice that he is working both the bar and the front desk. He seems frustrated with everyone, and starts yelling at me saying there is no internet in the room. I needed to go online to see my flight itinerary, but I couldn't because he claimed there is no internet service. The next day when I reported this experience to a different front desk clerk, he told me that there definitely is internet service in each room, and that the hotel clerk should have sent over a internet tech to my room. That was the most frustrating experience, especially since I paid $100 for one night and paid for internet.

Room Tip: Have them send over a technician if they claim there is no internet.
See more room tips
  • Stayed May 2013, traveled with family
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Erica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bettina R, roomz-Team at Roomz Vienna, responded to this review, May 25, 2013
Dear Erica K.,

first of all we would like to thank you for taking the time to evaluate your stay in our hotel!

After talking with our colleagues, who were on duty in the night of your stay, we think that there might have been an unlucky misunderstanding which has caused your frustration.
As you were asking for a WIFI connection in your room two of our colleagues tried to explain – on phone and afterwards in person – that we only have WIFI in the public area, but we offer an internet connection via cable in all of our rooms. We are very sorry that you have understood that there is no internet in our rooms at all and therefore used the WIFI in our restaurant.

We definitely want to apologize if our staff was impolite, but we also want to mention that our colleagues never loudly yell at any of our guests!
Furthermore we would like to state that using our internet service is free of charge for all of our guests. Therefore there has been no extra charging for your internet use at all.

Please be sure that we are very sorry for your experienced discomforts and we hope you enjoyed your stay at Vienna however.

Best regards
Yours roomz-Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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401 reviews from our community

Traveler rating
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    77
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    13
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 2, 2013 via mobile

At first when I found out that the hotel was a few stops outside the city centre I thought I'd made a mistake. But however it's a 5 minute subway ride into town.The station is located around the corner from the hotel. The staff are really friendly and always willing to help.
The room are very basic as it is a budget hotel. However they are very clean with all the things you would expect diffinently worth staying in again.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Harispurs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bettina R, roomz-Team at Roomz Vienna, responded to this review, May 8, 2013
Dear Harispurs,

thank you very much for your nice feedback to your stay at roomz vienna!

We are happy to hear that you enjoyed the situation of our hotel, although you were sceptical first!

Thank you for your recommendation, we would be pleased to welcome you again and wish you all the best!

Best regards
yours roomz-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennett Square, Pennsylvania
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 12, 2013

5-6 metro stations ride from the center, 5 minutes walk from the Gasometer metro, which is considered by some guides to be an attraction by itself.Clean room/hotel with some design statements. Generous breakfast included, but no coffee maker or mini bar in the room. Wireless internet connection is available in the lobby only. Casino/shopping mall nearby. No major concerns.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BonVoyage_3014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bettina R, roomz Team at Roomz Vienna, responded to this review, April 17, 2013
Dear Oleg L.,

thank you very much for your positive feedback to your stay at roomz vienna!
We would be pleased to welcome you again at our hotel and wish you all the best!

Yours roomz-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed March 5, 2013

Stayed here as it was around the corner of Gasometer - conveniet location. Good choice, rooms are well equiped, clean and modern. Staff was very helpful and kind. The restaurant was great also - and openned till calling it a night by guests (which one of the facts I really appreciate at the hotels). You can reach the centre in 15 minutes using underground. I would stay there again.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Danyhella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bettina R, roomz-Team at Roomz Vienna, responded to this review, March 7, 2013
Dear Danyhella,

thank you very much for your nice feedback about your stay at roomz vienna!
We are very pleased to hear that you enjoyed your stay and that you recommend our hotel or rather would come again yourself!

We wish you all the best and send best regards from Vienna!
Yours roomz-Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Croatia
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed February 2, 2013

Stayed here for one night only since it was at convenient location.
It's clean and modern, but it is still budget hotel,and therefore would recommend it for short stay and for tourists that don't look for comfortable but clean and affordable hotel.
There are free parking places in front of the hotel and the metro station nearby.
Wired internet connection in the room is free.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank January27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bettina R, roomz-Team at Roomz Vienna, responded to this review, February 6, 2013
Dear January27,

thank you for your positive feedback to your stay at our hotel!

We would be pleased to welcome you again at roomz vienna and wish you all the best!

Yours roomz-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timisoara, Timis, Romania
2 reviews
4 of 5 stars Reviewed January 25, 2013

The rooms are clean and modern. The location is convenient, because is near to the subway station Gasometer. The staff is very friendly and helpful. There are some free parking places in front of the hotel and also very near is a parking place for 3 euro/day. During night it was a little bit cold in the room.
I recommand this hotel. I will come back.

Stayed December 2012, traveled as a couple
Helpful?
Thank Bogdan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bettina R, roomz-Team at Roomz Vienna, responded to this review, January 30, 2013
Dear Nicoara,

thank you very much for your positive feedback to your stay at roomz vienna!

We are pleased to hear that you enjoyed your stay and we are looking forward to welcoming you again at our hotel!

Best regards
Yours roomz-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woking, United Kingdom
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed January 1, 2013

Clean, good service at bar & restaurant and good breakfast. Unpretentious & good value. Like another review the only inconvenience was the lack of wi fi through the building, only in reception, surprising for a fairly new build. However,there is a hard wired connection in the room.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Foxhill1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bettina R, roomz-Team at Roomz Vienna, responded to this review, January 10, 2013
Dear MichlD.

We are happy to hear that you enjoyed your stay at roomz vienna and we thank you for your nice feedback to your stay!

It’s true that we offer wi-fi only in the public area of our hotel, but we offer as well a highspeed internet acces via network cable in our hotel rooms for free!

We hope to welcome you again at the roomz vienna and send you best regards!
Yours roomz-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Roomz Vienna

Property: Roomz Vienna
Address: Paragonstrasse 1, Vienna 1110, Austria
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#105 Business Hotel in Vienna
#132 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Roomz Vienna 4*
Number of rooms: 152
Reservation Options:
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Also Known As:
Roomz Vienna Hotel Vienna
Roomz Hotel Vienna
Vienna Roomz Hotel

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