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“Perfect quality and price ratio”

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Arcotel Kaiserwasser
Ranked #126 of 362 Hotels in Vienna
Certificate of Excellence
Latvia
Level Contributor
157 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Perfect quality and price ratio”
Reviewed November 22, 2012

We did stay there for few days in November 2012. The hotel is situated next to the metro station. There is also bus stop of airport bus - very convinient if you are coming from airport. The room was quite spacious and well equipped for price we paid. The staff was friendly. We asked for later check-out and it was done without any additional fee, without problems. There was free internet. Room was clean. We did not eat there, because the price for breakfast seemed overpriced, but we did use option to make coffee and tee in the room. We did check-in for the flight at hotel and there was option to print boarding cards in the business center. Everything worked perfectly.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank JanisLatvia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this review, November 25, 2012
Dear Guest,

thank you very much for your positive Feedback, which is a good motivation for all of us! We are looking forward to welcoming you soon again in our ARCOTEL Kaiserwasser.

Kindest regards, the ARCOTEL Kaiserwasser Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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640 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
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English first
Fishkill, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 29, 2012

Stayed here with a GCT tour group so I can't comment on the price of rooms. That being said, this is a very nice hotel. The room was very clean, the bed comfortable & the bathroom well equipt. When we were in the hotel we spent most of the time @ the bar. The staff was very friendly & made us feel welcome. They had a nice bar menu that was excellent for snacks or small meals. When needed we were happy eating @ the bar, (there are tables if you prefer) and never went to the restaurant
They also have free wi-fi which is very important to me.
The subway (underground) was across the street & easy to navigate, & took us into the center city in a few minutes.
This is definitely the hotel I would use if I got back to Vienna.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bernard s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this review, November 5, 2012
Dear Guest,

thank you very much for your positive feedback . We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Kaiserwasser Vienna.

Kind regards, the ARCOTEL Kaiserwasser Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
86 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 16, 2012

Located across the street from Austria Convention Centre and Vienna International Centre and the Kaisermuhlen subway station so convenient for that BUT there is nothing in the area in terms of food, shopping, etc. The subway makes it easy to get to the city centre however--6 stops away is "Stephansplatz" which is the historic centre and lands you right in front of St. Peter's church.
The staff and service is average but the hotel rooms are clean, spacious and the restaurant in the hotel has a full breakfast and good menu as well. No doors for the shower area which is separate from where the toilet is. Awkward set up in that the toilet has a door but no sink. The sink and shower are on the opposite side of the room and have no door SO important to take into account depending on who you are travelling with! There are 2 jogging/walking trails (6k, 12.5k by the water) which is convenient. Not much else to see or do in the area except a little park and little playground for young kids. Iron and board located in a room by the elevator only and you cannot request one to be sent to your room SO wrinkle free clothing is the way to go!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nuyu_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this review, October 17, 2012
Dear Guest,

thank you for choosing the ARCOTEL Kaiserwasser Vienna it was a pleasure to have you staying with us. We are especially grateful for the time you have taken to give us feedback. Thank you also for your constructive comments. We take every feedback very serious and we will do our best to improve ourselves. We would like to wish you all the best and we are looking forward to welcoming you back at the ARCOTEL Kaiserwasser within the near future.

Best regards
The ARCOTEL Kaiserwasser Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 8, 2012

Although this hotel a little bit far from the center but, just five minutes walking from metro station Kaisermuhlen and ACV conference center. The staffs are very helpful and friendly. Especially at the executive lounge where I could have a hot/cold drink and snack for free. They will help you if you have a question or need to change your ticket or just need to know how to get around to city. My room is big with modern minimalist style. Very clean. And what I like the most is free wivi on my room. I don't need to ask for the code from the reception every 24 hours, maybe because already included in my room but I am not sure. Breakfast is nice but not many choices. I will recommend this hotel if you have a conference at the ACV.

Room Tip: asked the room with view to ACV Conference center,
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank icha_aq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this review, October 16, 2012
Dear Guest,

thank you for choosing the ARCOTEL Kaiserwasser Vienna it was a pleasure to have you staying with us. We are especially grateful for the time you have taken to give us feedback. Thank you also for your compliments concerning the executive lounge and its staff.
We appreciate that you will recommend our hotel to other people, especially when there will be a conference in Vienna. See you soon again!
Many greetings from Vienna, CHRISTOPH SCHWABL Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 7, 2012

Big rooms, Big bathrooms, strange moing bed but good. good balcony. clean room clean hotel. good staff. near to shopping mall and not that far away from city center only few station away from this hotel. near to danube river. opp to metro station and U.N Office. quite place. good staff. expensie breakfast.

Room Tip: ask for balcony room
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iamhKhalid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 2, 2012 via mobile

Stayed here whilst attending a conference at the ACV. Perfect location if this is the reason for your trip - otherwise nearer city centre may be more convenient. Hotel clean, breakfast fine, staff helpful. Wifi provided but remember to ask for a new code from reception to log in every 24 hours.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jude085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this review, October 9, 2012
Dear Guest,

we are writing to sincerely thank you for having chosen the ARCOTEL Kaiserwasser Vienna. It was a pleasure to have you stayed with us. Thank you also for taking the time to give us a feedback. We are pleased that you have enjoyed your stay at the ARCOTEL Kaiserwasser Vienna. Concerning the location please consider that an underground station is located right in front of the hotel, which makes it possible to reach the city center of Vienna in about 10 minutes. Furthermore we are the only hotel in Vienna with direct access to the Alte Donau and conveniently located within one of Viennas best known recreation areas.

We would like to thank you again for staying with us.

Best regards
The ARCOTEL Kaiserwasser Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kandy, Sri Lanka
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 28, 2012

This is a great place to stay if you are visiting the Vienna International Centre (VIC or UNO City, as it is usually called). Hotel is located across the road from Kaisermuhlen Underground station which is on the U1 line. The rooms are large, clean and well equipped with coffee/tea making facilities, hair dryer, etc., and free 24 hour internet access. The selection of food for the breakfast buffet was very good. The only negative point was the lack of restaurants in the vicinity, but the proximity of the underground station allows easy travel for eating out.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Osprey141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this review, October 1, 2012
Dear guest,

thank you for choosing the ARCOTEL Kaiserwasser Vienna. It was a pleasure to have you staying with us. We are especially grateful for the time you have taken to give us a feedback. We are very happy to hear that you liked the hotel and its location. Thank you for your lovely note. We would like to wish you all the best and we are looking forward already to welcome you back at the ARCOTEL Kaiserwasser within the near future.

Kind regards
The ARCOTEL Kaiserwasser Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arcotel Kaiserwasser

Property: Arcotel Kaiserwasser
Address: Wagramer Strasse 8, Vienna 1220, Austria
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#19 Spa Hotel in Vienna
#58 Business Hotel in Vienna
#68 Romantic Hotel in Vienna
#75 Family Hotel in Vienna
#92 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Arcotel Kaiserwasser 4.5*
Number of rooms: 282
Official Description (provided by the hotel):
The superior-hotel is situated opposite of the UNO City and the Austria Center Vienna, and combines due to its location nature and urbanity. Eight seminar rooms with a total of 350 sqm provide meeting capacity for up to 280 people. The restaurant UNO impresses guests with seasonal delights and a choice of exclusive wines. 282 rooms, suites, apartments and theme rooms,as well as spacious business suites are awaiting the guests.Exclusive highlight is the executive floor with its own reception and lounge on the fifth floor. Mini bar consumption, WIFI high speed internet and access to the executive lounge - offering snacks, soft drinks, coffee and tea - are included in the room rates of executive rooms, apartments, superior rooms, suites and theme rooms. ... more   less 
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Also Known As:
Arcotel Kaiserwasser Vienna
Arcotel Kaiserwasser Hotel Vienna

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