I arrived to this "3 star Hotel"????, on a Friday around 23:00, it was so late and the room was so old and shabby, no main light....that I ask for another room. The receptionist said that it was full but finally she found "an apartment"....with the bathroom in the corridor.....I complained again and lately she gave me another apartment with no shutters, and the curtains were completely transparent. It was so late that I could no bother to change the hotel at that time. Next day I packed all my things and tried to find another hotel, but big problem I had paid the full amount through a web site , "cheaphotels.co.uk". It was the weekend so none available, and in the terms and conditions it did say, rates non refundable......So to avoid loosing my money came next day, and the gave the 4th room, had the basic things, but you had to climb up and down a flat of shabby stairs , and in between doggy corridors. Conclusion, don't go if you can avoid it, this place is a 1-2 star hotel, staff no so friendly.
- Official Description (provided by the hotel):
- Welcome to the Hotel Resonanz Vienna! We offer you an upscale 3-star-standard in 36 cozy Single & Double Rooms in superb central location. ... more less
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