FALSE ADVERTISING & UNPROFESSIONAL. DO NOT BOOK! The HOTEL "Austria Classic Hotel Bleckman" is actually "Hotel & Pension Bleckman”. My pensioner mother and I booked a triple room for 5 nights. As per our booking, we were assigned a room with a double bed and separate sofa/single bed within the “hotel”.
On our 5th night the hotel manager ILLEGALLY PACKED OUR BAGS (THROWING ANYTHING NOT IN OUR SUITCASES INTO A PLASTIC RUBBISH BAG) and deposited them in an INFERIOR “pension” room due to an "error in their booking system". NO CONSULTATION OR WARNING! We were INSTRUCTED by a voicemail on my UK mobile phone to collect the keys before reception closed. The room was like a YOUTH HOSTEL DORMITORY with three single beds. When we complained, the Manager was EXTREMELY RUDE. Instead of upholding our room assignment, she suggested we “sue her”. Our money taken, there was no intention to offer compensation. HAD WE NOT THREATENED TO CALL THE POLICE WE WOULD HAVE BEEN TOTALLY IGNORED.
We checked our original room to ensure all our possessions had been collected. The room was made up as a DOUBLE, not a TRIPLE, with the single bed remade into a sofa with decorative cushions. It was obvious that TWO SINGLE WOMEN WE WERE DOWNGRADED TO PRIORITISE A COUPLE, DESPITE OUR CONTRACTUAL BOOKING RESERVATION. HIGHLY RECOMMEND BOOKING ELSEWHERE.
- Official Description (provided by the hotel):
- Hotel-Pension Bleckmann is a family operated B&B, in an excellent central location only 200m away from the famous Ringstraße and within walking distance of the historical part of down town Vienna. All rooms have private bathroom, hairdryers, direct-dial telephone, WIFI and satellite-TV. Refrigerated drinks and a safety box are available at reception. Street sided rooms have 24h fresh air supply and special noise reducing windowpanes for your comfort. Garage and street parking available. This B&B offers great accomodation if you are looking for something typical Viennese wihtout the unifomity of international hotelchains. ... more less
- Reservation Options:
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- Also Known As:
- Bleckmann Hotel Vienna