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All reviews train station modern hotel great hotel minute walk separate toilet would stay here again comfortable room city centre convenient location nice breakfast reception staff public transport sauna supermarket pillows wifi stops
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163 - 168 of 2,849 reviews
Reviewed May 30, 2019

The hotel itself was ok. A bit too modern for a family setting. The showers had no doors and it was kind of awkward for my kids who were sharing a room. Overall it was a good place. It offered a free DIY laundry service which came in very handy. Very well located steps away from the Hauptbahnhof (Central Station) The reason I am giving them 3 stars is because of the breakfast service. The food is good and the price ok but in every other hotel in Europe where we stayed and paid for breakfast we could always take some food with us back... We would make a little sandwich or take a bagel or some fruit, so the kids could munch on while we were sight seeing. I mean it was nothing outrageous but some snack for later. Most places would accomodate us and tell us to take as much food as we wanted we only took something small... Sometimes my daughter wouldn't come down for breakfast and they would offer us to take a tray with food so she could have later... etc... But this hotel was like police officers on top of us. The guy who was overseeing us was always coming around and looking at us with an accusing face. Sure enough, I made a sandwich for my son with cheese and ham and as soon as I was going to stand up and leave the guy came and with a very rude voice said we were not allowed to take any food... I asked him why and he said it was his boss who told him to stop us. So they rather throw that food away than let us take it... but that was not the problem, it was more so the embarrassment of how he treated us in front of other guests... I really don't think they are going to go broke for letting a guest take something extra... I could have eaten way more and leave... Anyway, just be aware that if you are going with your kids and you are paying for the breakfast, they will police you to make sure you don't take anything with you... It may not be a problem for you but it certainly was for us, especially compared to many other similar hotels in Czech, Germany and the UK.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Valenberg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelZeitgeistVienna, Manager at Hotel Zeitgeist Vienna Hauptbahnhof, responded to this reviewResponded June 4, 2019

Dear Valenberg,

thank you so much for your feedback.

In order to enhance food safety we have no other chance than to tell our guests not to take food with them. This is a restriction called HACCP. We are resposible for the food we give to our guests - in our hotel and outside the hotel. Also it is not possible to handle more than 400 breakfast guests who all take further food with them after having breakfast. Our breakfast price is only 18,50 Euro and we offer high quality food (organic, local, home-made). If everybody took some food with them we could no longer guarantee that small price.

I really hope you also understand our situation - which is exactly the same in almost every European hotel and restaurant.
We really hope to welcome you back again in future as we're sure to convince you next time.

Kind regards
Andreas Purtscher, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2019

Could not find a more accessible location for getting around Vienna. Helpful staff, clean, quiet rooms. Exactly as advertised. Exceptional value. Very easy to find, direct link from airport through train station.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Voyager41895583457
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelZeitgeistVienna, Manager at Hotel Zeitgeist Vienna Hauptbahnhof, responded to this reviewResponded May 27, 2019

Dear Voyager,

you're so right, our location only 300m from the main train station is really perfect to explore the city center. We really hope to welcome you back again in future!

It was a pleasure having you here at Zeitgeist Vienna!

Kind regards
Andreas Purtscher, General Manager

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Reviewed May 26, 2019

Excellent hotel. The room we stayed in was excellent. Really comfortable bed and nice bathroom. Breakfast was excellent. We good choices of nice food and good coffee. The staff were very pleasant and helpful. Overall an excellent hotel and we would stay there again.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank 907rayg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelZeitgeistVienna, Manager at Hotel Zeitgeist Vienna Hauptbahnhof, responded to this reviewResponded May 27, 2019

Dear Ray,

thank you soooo much for your lovely feedback! Perfect to hear you loved our rooms, breakfast and kind staff.

We loved having you here and hope you'll come back again soon!

Kind regards
Andreas Purtscher, General Manager

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Reviewed May 23, 2019

We were in room 242 and it has to be one of the best rooms for layout, space and quality that we have stayed in. All the staff were excellent in their duties and cleanliness was paramount. Prices for food and drink was fair, but the warmth of the food when it arrived at the table was the only complaint that we have. I would certainly stay with you again.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Exploration550841
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelZeitgeistVienna, Manager at Hotel Zeitgeist Vienna Hauptbahnhof, responded to this reviewResponded May 24, 2019

Hi there,

so good to hear you "would certainly stay with us again". That makes us almost blush a little, thank you soooo much! We would also love to see you again soon, it was a big pleasure for us to be part of your trip to Vienna.

Thanks for your feedback on the warmth of the food. I talked to our kitchen team already. Please be sure that your feedback is addressed.

My team and I hope to welcome you back again soon!

Kind regards
Andreas Purtscher, General Manager

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Reviewed May 17, 2019

The hotel was very nice and I would definitely come. The hotel has one washer and one dryer. However, the washer needs to be posted so people do a quick wash for 20 minutes instead of 120 minutes wash. Other people need to wash their clothes too and cannot wait over one hour and twenty minutes.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Climber15188077094
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelZeitgeistVienna, Manager at Hotel Zeitgeist Vienna Hauptbahnhof, responded to this reviewResponded May 19, 2019

Dear guest,

thank you so much for telling us you'll definitely come back. That's great news!
Many thanks also for your feedback on the washing machine. We will do so.

Thank you very much! We're looking forward to have you back soon!

Kind regards
Andreas Purtscher, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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