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“Just Right for a city break”

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Star Inn Hotel Wien Schonbrunn, by Comfort
Ranked #44 of 361 Hotels in Vienna
Certificate of Excellence
Bregenz, Austria
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Just Right for a city break”
Reviewed October 13, 2013 via mobile

I've stayed at the Star Inn for 2 nights and I was really satisfied in every way. The room was clean - nice big bed - large flatscreen tv - nice staff. Due to the fact that the hotel was built in March 2013 furniture is still pretty new (which I think you can actually smell ;-) The hotel is located right in front of Längenfeldgasse Metro (Ubahn) station (U4/U6 train services) which makes it really nice to get all around town. The Star Inn is just two metro stations away from Westbahnhof which is the main hub for ÖBB/Westbahn trains (Austria's national/international train service). Next to the hotel, actually right in the very same building, there is a Spar supermarket. The hotel also offers breakfast and a garage (which is € 15/night). I will definitely recommend this hotel to my friends & of course will stay here again on future city trips. Happy travelling! Matt

Stayed October 2013, traveled solo
Helpful?
2 Thank M4dze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter L, Manager at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this review, October 16, 2013
Dear Guest,
thank you for your words of praise. The whole team was very happy that we have prepared you a nice stay.
We always strive to offer our guests the best service and your feed back shows us that we are on the right track.
We hope you had a nice trip home and keep Vienna and the Star Inn Hotel Wien Schönbrunn in good memory.

Sincerely,
Dieter Lugstein & Star Inn Hotel Schönbrunn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,150 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sulaymaniyah, Iraq
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 10, 2013

With four nights stay, it was a very pleasant place to enjoy Vienna. Very clean and modern hotel, excellent reception staff who couldn't have been anymore helpful during my stay. Although, I tried the breakfast, but you could skip it, if you don't want to pay EUR 12.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Azmar68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter L, Manager at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this review, October 16, 2013
Dear valued guest,

thank you very much for sharing your feedback on your recent stay with us.

It is very encouraging to read that we where able to provide a perfect stay for you and especially that you found our team very friendly.

We are looking forward to welcoming you back to the Star Inn Hotel Wien Schönbrunn.

With kind regards
your Star Inn Hotel Wien Schönbrunn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakersfield, California
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 9, 2013

Our room was spacious and comfortable. Staff was very friendly and helpful and the metro was directly across the street. The only downside was that breakfast is not quite worth the price, but that shouldn't deter anyone from staying here.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter L, Manager at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this review, October 16, 2013
Dear Guest,
thank you for choosing our hotel.
We are happy that you were very satisfied with our location and that you had
a good holiday in Vienna.
We are looking forward to welcome you back soon in our Hotel.

Sincerely
your Star Inn Hotel Wien Schönbrunn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 2, 2013

We stayed at this hotel for 7 nights during September 2013. The location is directly opposite the rail station which was very handy to get around the city and beyond. The only downside, and I understand that this will be rectified in due course, is that there is no tea/coffee making facilities or fridge in the room.The staff were very friendly and went out of their way to give us advice on activities in Vienna and the best way to get there. Only had breakfast twice in the restaurant and have no complaints about the quality of the food. I would recommend this hotel to anyone visiting Vienna and we would definately use this hotel again should we re-visit Vienna.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank melbhoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter L, Manager at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this review, October 16, 2013
Dear Guest,
thank you for choosing our hotel. We very much appreciate your comments regarding your stay at the Star Inn Hotel Wien Schönbrunn. It is always a pleasure to receive positive feedback.

We are happy that you were very satisfied with our location and that you had a good holiday in Vienna.
We are looking forward to welcome you back soon in our Hotel.

Sincerely
your Star Inn Hotel Wien Schönbrunn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 26, 2013

Well besides them overcharging me 12 euros for breakfast per day which I did not eat and hairs on my sheets, pillow, and shower... This place is one of the more spacious hotels I stayed at in Europe for a low price. While staying in Vienna, there is no point to stay near popular sightseeing sights, downtown, etc. This place does it for location. I go there via train and took the subway directly there.

This is the Holiday Inn and Best Western of Vienna.

Pro - Spacious, location, and staff was knowledgable, willing and wanting to help. Bar with 24 hour food and beer.

Cons - 12 Euros Breakfast, hallways look dingy and scratch up by housekeeping carts.

Room Tip: A standard king room is perfectly fine. Ask for close to elevator for a decent view.
See more room tips
  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EdwardVegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter L, Manager at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this review, September 26, 2013
Dear Guest,

we thank you for having taken the time to give your feedback to us following your stay at Star Inn Hotel Wien Schönbrunn.
You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you, and I have been made aware of them. I assure you that we are sorry and we present our sincerest apologies for this unpleasant experience.
I attach considerable importance to correcting our mistakes, in order to improve the quality and you satisfaction. We have bought new housemaid trolley and the walls will be repainted in November. WIth the underground (Line U4) in front of the hotel to reach to the castle Schoenbrunn in 2 stops or a 20 minutes walk. The city center (Karlsplatz) in 4 stops or 7 minutes.
We hope that, following our improvements, we may count you among the guests of Star Inn hotels, despite your unsatisfactory experience.

Once again, we thank you and hope to win back your trust.

Sincerely,
your Star Inn Wien Schönbrunn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Charlotte FL
Level Contributor
136 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed September 26, 2013

Hotel is ina good location, not far from Schonbrunn Palace. We walked to the Palace in 20 minutes, but there was a metro stop right in front of the hotel for easy access to either th Palace or town.
Wifi was free, our room did not include breakfast, but went down to look at it and it was abundant. We also ate at Ernie's a couple of hundred feet from the hotel, very good food at reasonable prices. Nice size rooms with quiet hallways. Clean rooms.
Spar store is right next door if you need anything.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank janej565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter L, Manager at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this review, September 26, 2013
Dear guest,

thank you very much for taking the time to describe your impressions regarding your stay at Star Inn Hotel Wien Schönbrunn. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback.

We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
your Star Inn Wien Schönbrunn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgrade, Serbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 20, 2013

Excellent breakfast, good location, comfortable beds, good value for money. Everything is perfect. Huge rooms, clean and modern.WI-FI work perfectly. Staff were helpful and friendly. We will come back.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natasa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter L, Manager at Star Inn Hotel Wien Schonbrunn, by Comfort, responded to this review, September 23, 2013
Dear Natasa,

thank you very much for sharing your feedback on your recent stay with us.

It is very encouraging to read that we where able to provide a perfect stay for you and especially that you found our team very friendly.

We are looking forward to welcoming you back to the Star Inn Hotel Wien Schönbrunn.

With kind regards
your Star Inn Hotel Wien Schönbrunn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Star Inn Hotel Wien Schonbrunn, by Comfort

Property: Star Inn Hotel Wien Schonbrunn, by Comfort
Address: Linke Wienzeile 224 | 1150 Wien, Vienna 1150, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #44 of 361 Hotels in Vienna
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Star Inn Hotel Wien Schonbrunn, by Comfort 3.5*
Number of rooms: 283
Official Description (provided by the hotel):
We would like to welcome you in our new Star Inn Hotel Wien Schonbrunn, by Comfort. The Star Inn Hotel Wien Schonbrunn, by Comfort is conveniently situated near the west gateway of Vienna. The underground lines U4 and U6 can be accessed in the direct vicinity of the hotel. It will only take you 7 minutes to travel to Vienna's city centre and just 5 minutes to get to the world-renowned "Schloss Schonbrunn". Vienna's most famous shopping mile, the "Mariahilfer Strasse", and the "Westbahnhof" can as well be accessed in just 5 minute's time via the underground. 204 Charged parking garage spaces are located underneath the hotel. ... more   less 
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