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All reviews kempinski hotel grand deluxe room electronic controls cigar lounge bath and shower beautiful hotel room service turn down service apple strudel concierge service nespresso machine ring road long weekend breakfast buffet is would highly recommend this hotel high ceilings spacious rooms
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Reviewed July 23, 2018 via mobile

We visited for a long weekend in one of the suites as a 50th surprise birthday treat for my wife & what a treat it was.
The hotel, suite, staff, service were all 2nd to none & nothing was to much trouble. I mentioned when booking that it was a surprise birthday treat & on arrival there was a free bottle of champagne in the room, they also brought a birthday cake to our table in the restaurant. The hotel is in a great position for exploring the beautiful city of Vienna & concierge are very helpful if you need any advice where or what to do.
All in all what a wonderful weekend in a first class hotel & we must say a big thank you to all the staff for making it such a memorable weekend.

Date of stay: May 2018
Trip type: Traveled with family
1  Thank iain c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kempinski_Vienna, Manager at Palais Hansen Kempinksi, responded to this reviewResponded July 26, 2018

Dear Iain,
Thank you very much for your nice review! We are glad that you chose Palais Hansen Kempinski for your wife's birthday and we are happy that we could provide you a memorable stay. Thank you also for your feedback on our staff. I will share your kind words with my colleagues who will be very happy that you enjoyed your stay. We hope to welcome you again at Palais Hansen Kempinski.
All the best from Vienna,
Carmen Mauthner,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2018 via mobile

We booked three deluxe rooms at the Kempinski as a family of eight, using Vienna as a base for our Central Europe trip to Austria, Germany and Czech Republic.

We were told at check-in that our rooms were being occupied by last minutes official events, that we had to move to other hotels. Imagine a 13 hours flight from Asia, with my 76 yr.old father and a 69 yr.old mum, two 4 yr.old toddlers. Luckily we had a private driver so we didn't have to wait 2 hours for them to move us to the other hotels.

I was furious...I told them that we stayed at many Kempinski properties all over the world, never once this type of unprofessional conducts happened to us. The Manager, a nice lady, did everything she could to make sure we could still enjoy our stay. Was it more than made up for what they put us through? No. But we really appreciate the efforts.

That being said, I try to give this review only from the perspective of the hotel and not from unfortunate circumstances we had to experience. The hotel was really posh and the manager and staffs went beyond their duties to ensure memorable stay. The suites they offered us for our return trip to Vienna was superb.

We stayed at the Peninsula Paris the next whole week (Read my reviews) but we still missed the suite life at The Kempinski Vienna

Date of stay: June 2018
Trip type: Traveled with family
Thank MooOun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kempinski_Vienna, Manager at Palais Hansen Kempinksi, responded to this reviewResponded July 26, 2018

Dear estimated guest,
Thank you very much for your review. We are really sorry that we had to move you to another hotel and I deeply apologise for any inconvenience. It was an exceptional situation, usually this of course doesn't happen. We totally understand that this was a lot of trouble, especially for you as a family. Again, please accept our apologies.
However, we are really happy that you could enjoy the rest of your stay with us so much. Thank you for your nice words on our property and the staff.
All the best from Vienna,
Carmen Mauthner,
Hotel Manager

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Reviewed July 17, 2018 via mobile

Exceptional staff were always amiable, knowledgeable, and helpful. Lovely room, good bed, clean and fresh. Quiet rooms. Good food in the lobby. Good location for touring. Only the breakfast was overpriced. Highly recommended.

Date of stay: July 2018
Trip type: Traveled as a couple
Thank anneayalon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kempinski_Vienna, Manager at Palais Hansen Kempinksi, responded to this reviewResponded July 23, 2018

Thank you very much for your review and your recommendation! We are glad that you had a wonderful stay with us and we hope to welcome you again at Palais Hansen Kempinski.
Greetings from Vienna,
Carmen Mauthner,
Hotel Manager

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Reviewed July 14, 2018

We had a family holiday in Vienna and wanted a good quality hotel near the city centre. We got exactly what we wanted and the quality exceeded our expectations. The room was first rate and the support we got from the hotel staff.

Room tip: The front of the hotel faces the major "Ring" road so are potentially noisy.
Date of stay: July 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank PhilC_1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kempinski_Vienna, General Manager at Palais Hansen Kempinksi, responded to this reviewResponded July 16, 2018

Thank you very much for your nice review! We are really happy that you and your family enjoyed your stay with us! If you ever visit Vienna again we will be happy to welcome you!
All the best from Vienna,
Carmen Mauthner,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2018

Stayed here for 4 days. A completely peaceful, stylish, unpretentious, peaceful, comfortable and classy hotel. This place is located just off the beaten path, with everything in walkable distance or quick access to public transit ( a great way to get places quickly ).
The staff are always friendly and keen to help. The property sparkles, and the rooms are beautifully appointed, spacious and modern with large bathrooms and a terrific bed. Housekeeping does a great job ensuring things are tidied up and returning to the turndown service each evening is a lovely way to end the day.
Thomas the concierge is a standout, and makes planning excursions a breeze, in addition to being a fountain of useful information!
If you decide to stay here you will not be disappointed. It certainly helped us fall in love with beautiful Vienna and want to return again.

Room tip: Ask for a non-courtyard facing room.......no view, even though rooms are lovely.
Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank lirus2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kempinski_Vienna, General Manager at Palais Hansen Kempinksi, responded to this reviewResponded July 16, 2018

Thank you very much for your review and recommendation! We are happy that you enjoyed your stay with us so much! I will share your nice comments with my colleagues from Housekeeping and Thomas.
If you ever visit Vienna again we will be happy to welcome you to Palais Hansen Kempinski.
All the best,
Carmen Mauthner,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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