We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great place to stay in Vienna”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Palais Hansen Kempinski Vienna
Ranked #11 of 362 Hotels in Vienna
Certificate of Excellence
Cincinnati, Ohio
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great place to stay in Vienna”
5 of 5 bubbles Reviewed March 8, 2014

I recently stayed at the Palais Hansen Kempinski on two occasions.
The hotel is located on the Schottenring in the heart of Vienna, a bit away from the hustle and bustle of the city in a quieter location, but still in easy walking distance of the center of the city.
The building has been outfitted with all the modern conveniences while keeping the palatial facade of the past.
The rooms are spacious and beautifully decorated, bathrooms feature touch buttons for shower and bath and everything in the room can be controlled with an iPad. The breakfast is excellent and the buffet presents a great variety of delicious breakfast items.

The lobby is pleasant and a great place for meetings, a cup of coffee and a piece of cake.
The service throughout the hotel was excellent and I have to pay a special compliment to the concierges who took care of any and every request with great speed and competence and always a friendly smile.

I can highly recommend this hotel to anyone who wants to visit Vienna and a find a charming place of traditional Austrian hospitality with modern technological gadgets to make your stay a very pleasant experience.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,090 reviews from our community

Traveler rating
    905
    139
    27
    11
    8
See reviews for
204
514
36
166
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Netherlands
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 4, 2014

Stayed in Palais Hansen two days with three teenage children. The driver was already waiting at the airport and was easy to find. The spotless car was parked just outside and our driver gave us much information in English. Reception in the hotel was very friendly and went smoothly. The atmosphere is calm and you immediately feel at home in the light lobby.
The rooms are big as are the bathrooms. Everything is of a very high quality with state of the art domotics.The rooms are quiet and the beds are excellent. The restaurant serves nice dishes and the breakfast buffet is displayed beautifully. There are many healthy items available as well as many different juices (carrot, cucumber etc.). Most important fact is that all employees are very friendly and give you the feeling you are a personal guest.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank twel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna
2 reviews
5 of 5 bubbles Reviewed March 3, 2014

What an amazing hotel?
super friendly and up to date!
service is impeccable!
Great facility and close to everything
we were amazed by the technology and the design
we would highly recommend staying in this hotel in Vienna


  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Sam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
İstanbul
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed February 27, 2014

We have bought airport transfer from the hotel.
they pick us from the airport we arrive at the hotel and we walked into lobby they lost our luggages we had to wait to get luggages too long time.
Breakfast Buffet is perfect. Location is good..

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Muge G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus L, General Manager at Palais Hansen Kempinski Vienna, responded to this review, March 2, 2014
Dear Guest,

thank you for your feedback about your stay at Palais Hansen Kempinski Vienna.

As we are not aware of the incident and do not have any note in your profile regarding the matter (we think your stay was in November), we would kindly ask you to contact me directly on markus.lueck@kempinski.com in order to learn more about what went wrong and then take appropriate action to apologize and make up for the inconvenience.

We take your feedback very seriously and would therefore very much appreciate if you could give us the chance to apologize in person and ensure that we can learn from it in the future.

With kind regards,
Markus Lueck
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh,NC
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 18, 2014

Our four night stay at the Kempinski was enhanced by the superb service and friendliness of the staff. The room was beatifully appointed, the bed very comfortable and the steak tartar made to order in the one of the two hotel restaurants was the best we have ever had. We visited Vienna in December and the hotel as well as the rest of the city was beautifully decorated for the holiday season.

Room Tip: The rooms are very well sound-proofed. We were never disturbed by noise from the hallways or from ou...
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dakelsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed February 17, 2014

You cannot ask for a better experience in Vienna. It has all the luxuries you would expect from any Kempinski but because it is smaller, it feels a lot more personal. The service is absolutely impeccable. It is equally suited for a family stay as it is for a quick business trip. Probably the best place in Vienna right now

Room Tip: The corner rooms are very spacious
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank makonyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkcaldy, United Kingdom
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed February 16, 2014

Our first trip to Vienna and this relatively new hotel helped to ensure we will return soon.
Well located- I have seen some reviews which indicate it is a little far out, but we were able to reach the centre within 15 minutes gentle meandering. Taxi into centre is also inexpensive - 8-12 euro depending on destination, and buses and trams are also available.
Hotel junior suite was lovely, if a little quirky with an ipad to control lights, tv etc, but we simply ignored it and managed well enough with traditional switches and remote controllers...
Breakfast was very good - plenty choice and though the service did creak a little at very busy times, all staff were pleasant, and willing to help at all times.
Concierge and front desk also helped and the lobby staff were especially efficient and very pleasant when drinks/coffees were ordered.
As a young hotel, there are signs of not having fully developed its own style and character, but we would certainly use the Kempinski again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maggiesboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Vienna hotels
Neubau
Hotel Sans Souci Wien
Hotel Sans Souci Wien
#1 of 362 in Vienna
5.0 of 5 bubbles 1,305 reviews
Inner City
The Guesthouse Vienna
The Guesthouse Vienna
#2 of 362 in Vienna
5.0 of 5 bubbles 756 reviews
Inner City
Hotel Sacher Wien
Hotel Sacher Wien
#3 of 362 in Vienna
5.0 of 5 bubbles 1,586 reviews
Show Prices
Show Prices
Show Prices
Inner City
Park Hyatt Vienna
Park Hyatt Vienna
#8 of 362 in Vienna
5.0 of 5 bubbles 935 reviews
Inner City
The Ritz-Carlton, Vienna
Inner City
Hotel Imperial Vienna
Hotel Imperial Vienna
#15 of 362 in Vienna
4.5 of 5 bubbles 1,075 reviews
Show Prices
Show Prices
Show Prices

Been to Palais Hansen Kempinski Vienna? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palais Hansen Kempinski Vienna

Property: Palais Hansen Kempinski Vienna
Address: Schottenring 24, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 362 Hotels in Vienna
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palais Hansen Kempinski Vienna 5*
Number of rooms: 152
Official Description (provided by the hotel):
Palais Hansen Kempinski Vienna - originally built as a hotel for the World Exhibition in Vienna in 1873 - captivates the visitor with a historic building, modern architecture and contemporary luxury. It is a glamorous hot spot with 152 rooms & suites, 2 restaurants, 1 bar, a large spa and fitness area as well as conference rooms and one ballroom. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotwire, Travelocity, Expedia, Hotels.com, Priceline, Agoda, Cancelon, TripOnline SA, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Palais Hansen Kempinski Vienna reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing