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“Top service, great location” 5 of 5 bubbles
Review of The Ritz-Carlton, Vienna

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The Ritz-Carlton, Vienna
Ranked #16 of 367 Hotels in Vienna
Certificate of Excellence
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Top service, great location”
5 of 5 bubbles Reviewed April 19, 2014

We stopped for two days in Vienna and stayed at the Ritz. As one can expect from this top notch hotel, here also the service was great from the very start.
We stayed this time in the old tower, fully renovated. I think the new tower the rooms are somewhat nicer but not a major difference. As a Platinum member we were upgraded to a mini suite, facing the Main Street, no noise issue.

The tv didn't work, again not a major issue, nonetheless , one would expect perfection, and this hotel is as close to perfect as one can imagine.

Skip the €40 euro breakfast and try the near by Nach Market.

Room Tip: Ask for Peter to make restaurant reservations even at some tough busy places.
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Winekottt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (157)
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English first
2 reviews
5 of 5 bubbles Reviewed April 18, 2014 via mobile

The Ritz Carlton Vienna is a memorable Experience!! To meet the Director of Sales n Marketing as soon as we check in shows the level of professionalism in this property. Every staff is motivated, knowledgeable n eager to please. Shows a high level of Training. The rooms themselves reflect the Luxury of the brand.
A winner all the way! RZ, I am sold on you!!

Stayed April 2014, traveled with family
Helpful?
Thank Prasad P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Julian's, Malta
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 15, 2014 via mobile

Beautiful hotel with friendly and well-trained staff. Excellent location, 5 minutes walk from centre. Nicely designed rooms with espresso machine and 41-inch flat screen. Good varied breakfast. Great views from roof restaurant.

Stayed April 2014, traveled on business
Helpful?
Thank LucianoAnastasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuneaton, United Kingdom
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed April 5, 2014

Excellent stay at this hotel as part of a 5 city tour of Europe. We stayed here for 2 nights and enjoyed access to the executive lounge. The young staff supporting this area area are faultless - from their genuine welcome through to knowledgeable recommendations of places to visit. The food was excellent too! Do try the rooftop bar - fantastic views! Vienna is a lovely clean and safe city - highly recommended!

Room Tip: Rooms towards the back of the hotel away from the road are quieter
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Basketweaver888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tervuren, Belgium
Level Contributor
315 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
5 of 5 bubbles Reviewed March 30, 2014

This hotel is amazing. Very warm and professional welcome by reception staff. The receptionist is also the one who takes you and your luggage to your room.
Breakfast and all other meals were outstanding.
Spa and fitness staff are in a category of their own, I have never been greeted so lovely in a hotel fitness facility, not even in Dubai....
The location is also perfect.
Room was very modern with all the things you need.
This will be my base for any future Vienna visit.
Perfect for the full 3 days I stayed here. Congratulations to the staff!

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank degtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex, England
Level Contributor
230 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 270 helpful votes
5 of 5 bubbles Reviewed March 28, 2014

The Ritz Carlton Vienna doesn’t let the brand down, delivering an excellent standard of service from reservations to departure.

We stayed at the RC Vienna for a weekend break a couple of weeks ago. We booked by phone a few weeks before for advice on good rooms with street facing views. The reservation agent was very friendly and helpful, booking adjacent suites on the 2nd floor for our party, one with a balcony. We were put in immediate touch with the concierge to arrange for airport transfers and restaurant & entertainment reservations.

The location is ideal for exploring the main attractions.

We were immediately welcomed by name upon arrival at the hotel, and whisked through to reception. We had booked Club Suites, so were escorted up to the 7th floor Club lounge to complete the check-in process. The Club Lounge is not as big as others we’ve seen, but very well equipped, with exemplary service from Simon and Bartek. Food offerings are varied and interesting, with decent selection of alcoholic and soft drinks. Breakfast is just as good as the buffet downstairs (we tried the buffet on the Saturday morning). Nice touch were the jars of sweets with bags to make up goodie bags.

The suites were some of the best we’ve seen at Ritz Carlton hotels. The corner suite (232) has high ceilings, is tastefully decorated and has a fabulously decadent bathroom, complete with freestanding bath. 231 is even better. Extremely high ceiling to the livingroom, with the bedroom and bathroom on a mezzanine level. Best feature was the enormous private balcony along much of the front of the hotel.

We tried out the pool/spa suite on the Saturday evening. A bit crowded, but very well appointed, again with very good service.

As with the RC Montreal, this member of the chain has service absolutely spot-on.

  • Stayed March 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SussexCpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
359 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
5 of 5 bubbles Reviewed March 14, 2014 via mobile

The "legendary customer experience" they promise is not a myth in Vienna but an everyday reality.
I have only wonderful things to say about our stay at the Ritz-Carlton.

Customer service was amazing. The team was friendly, they anticipated our needs and accomodated us without our even noticing a minute had gone by!
The room was immaculate, etc...

We had mentioned to the young man who helped us with our luggage that we had a long drive to come and a minute later, as our car arrived, he handed 2 bottles of water to us.
Small gesture but added value to our experience...
They stand behind each word of "The New Gold Standard" book.

Lovely, as always!

Stayed March 2014, traveled as a couple
Helpful?
Thank Theetiquettorialist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Vienna

Property: The Ritz-Carlton, Vienna
Address: Schubertring 5-7 | 1010 Vienna, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 367 Hotels in Vienna
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Vienna 5*
Number of rooms: 202
Official Description (provided by the hotel):
Located next to Stadtpark directly on the famous Ring Boulevard, The Ritz-Carlton combines the charm of four historical buildings with stylish and modern interior design. The hotel’s Club Lounge remains unique in the city and is specifically designed for the luxury seeking traveler. Guests can rejuvenate at The Ritz-Carlton Spa, a luxury urban retreat that combines Austrian know-how and products with international spa expertise in order to create holistic, memorable spa experiences. The Ritz-Carlton Spa features six elegantly appointed treatment suits, a Health Club, Fitness area, sauna, steam bath and relaxation area in separated ladies and gentlemen areas and 60-ft. long indoor pool with underwater music. Atmosphere Rooftop Bar on the 8th floor became Vienna’s new hot-spot and has spectacular views over the city whilst Dstrikt Steakhouse offers the best selection of Austrian meats cooked on a “Josper” charcoal grill directly from farm-to-table. In Melounge Lobby Lounge you enjoy a rich breakfast during the mornings, an incomparable, modern interpreted afternoon tea "Tea & The City" during the afternoons and a delicious cheese plate from "Poehl am Naschmarkt" together with one of the best wines in the world. ... more   less 
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