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“Very Nice Hotel”

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The Ritz-Carlton, Vienna
Ranked #14 of 362 Hotels in Vienna
Certificate of Excellence
Fort Lauderdale, Florida
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Very Nice Hotel”
5 of 5 bubbles Reviewed July 29, 2013

We stayed for three nights in July and were upgraded to a junior suite. The hotel is fairly new and the room was very modern and lovely. Plenty of room for three of us. The shower was wonderful and had all the amenities you could ever want. The staff is very friendly and young and was very accommodating. It is a few minute walk to the center of the city, but it is so close it was never a problem. The rooftop bar was the highlight of the hotel. A beautiful view of the entire city and we made it a point to head to the rooftop each day. In summation, a new, beautiful hotel in a great area.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DSFMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,121 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (159)
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Lahore, Pakistan
Level Contributor
102 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed July 24, 2013

Vienna, a beautiful city with such lovely people and staying at the Ritz. The perfect holiday.

Check in and checkout was a breeze. Took hardly a minute or two. We got a suite with an outer connecting 2nd bedroom for our kids. The rooms and suites were decent in size and very tastefully done. Ritz Vienna is a bit expensive…… but then again so is Europe.

Location is just perfect. Right in the city center. Less than a kilometer away is the walking street (Ritz Carlton….never disappoints.) which is full of eateries and retail outlets with some street performers. Right behind the hotel, just a few meters away is Stradt Park where we took our kids daily.

Service at the Ritz Vienna was fantastic. Nothing short of being perfect. Always smiling faces and eager to assist. I can honestly not even find a single fault with the hotel nor the service.
This was the 2nd hotel we stayed in and just like the 1st I would give it 5 stars.

Thank you to everyone at the hotel for making our stay a memorable one.

Room Tip: Summer weather is beautiful which tempts you to keep your windows open. Make sure you close them at...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheharyar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
Level Contributor
100 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed July 23, 2013

the hotel has a brilliant location, exceptional room and sleep quality. The rooms are modern and asthetic and the size is much larger than a typical european hotel room. Im surprised that the price is around the same as the nearby intercon which is terrible in comparison.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skhemka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft. Lauderdale, Florida
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed July 20, 2013

Our stay at the Ritz Carlton was excellent. The room was exceptionally clean and luxurious. The soft sheets,down duvets, marble baths and Nespresso coffee maker made for a very comfortable stay. The front desk staff, concierge and bell staff were all very helpful.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank China2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longwood, Florida
Level Contributor
74 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed July 18, 2013

I'm surprised by all the great reviews of this hotel, it was our least favorite of our vacation and I wish I had kept our booking with the Hotel Imperial which looked beautiful.
The hotel is so stark. If you like marble, you'll find it everywhere.
We booked 2 rooms. I was taking advantage of points to pay for 5 days in one room and a partial payment for the second.
Our room was so dark. You couldn't see anything in the closets. On the last day a light miraculously appeared in one of them, but not the other. Apparently they were supposed to be lit but not working in the new Ritz Carlton.
We went to the hotel breakfast the first day. For 32 euros per person I thought it was an average breakfast. We were ignored by the wait staff. I had to get up and walk over to a waitress to request a second cup of coffee. Not acceptable by any standard, expect more from a Ritz Carlton.
We had pushed the do not disturb sign on our door on the way to breakfast. The maid ignored her and we had to ask her to leave so we could prepare for our day. She had been washing our coffee cups in the sink, and had pulled a dirty towel off the floor to lay them on to dry. I was so grossed out by this I did not drink coffee in the room any other morning of our stay. I noticed on the maid carts there were no clean dishes, so I supposed this was standard procedure-yuk!
The roof top bar was a nice idea, although the two times we went there it was quite windy. Our mixed drinks on both occasions were so watered down and expensive.
We stopped at the concierge desk a few times. They tried to be helpful but were new to Vienna and not familiar with the city. We got wrong information from them and ended up at a different museum than the one we had asked about. The other time they just pulled out a map and tried to figure out where we wanted to go. I've never experienced this with any other concierge anywhere in the world.
We would recommend Distrikt restaurant. The food and service were excellent there.
We stayed in luxury hotels in Munich and Salzburg on this trip and were disappointed by the Ritz Carlton Vienna.
Didn't think it met luxury standards. We stayed at the Waldorf Astoria in Orlando and were blown away by the luxury of that hotel and all the nice touches. Expected the Ritz Carlton to be on par with that experience but it was not even close.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jjmmff625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millburn, New Jersey
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 16, 2013

Even among Ritz Carlton properties, the Vienna Ritz is in a class by itself. I had a corner room with a wrap around terrace that was the epitome of European elegance in a completely modern way. The staff - every single person - was knowledgable, attentive and immediate in responding to any inquiry. Distrikt, the restaurant, is not to be missed and the breakfast featured a mix of European, Asian and American favorites. The location is perfect - this property is not to be missed.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Theresa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed July 5, 2013

Overall, I was very pleased with my stay here. I was upgraded to a larger room. The staff was very friendly and polite upon check in. The room was very clean and put together with a large closet, and the bathroom was very nice and spacious with separate toilet and shower. The shower and toiletries were really good quality as well, and the shower pressure was awesome. I enjoyed the location of the hotel. A quick walk to the Opera and all main sights. We even walked to the Belvedere from our hotel one day. I don't want to sound nitpicky but I will point out a few minor things because this is obviously the Ritz--and I had just come off my stay at the Four Seasons in Budapest. I felt some of the details as far as the room and service weren't typical 5 star. There was a portion or two where the carpet had become unglued or something and it popped up and made a crunching noise when stepped on. No big deal but thought it was odd for a brand new hotel with the Ritz name. The other odd thing was there was never any turndown service. Again, no biggie but had just come off the Four Seasons where the room service and staff overall was outstanding and left little cards about Budapest or the weather, etc. So it just felt the attention to detail was missing a bit. Other five stars (like the Grand Del Mar) will do turn down and leave a chocolate covered Oreo or mint or whatever. Again, nothing to cry over, but sometimes it's just the little extra things in a 5 star hotel that make it more memorable. The pool was nice, but it was a little cold and there is no warm Jacuzzi--just an attached area to the main pool that has jets. So the pool experience was a little disappointing from what I was expecting. However, overall, the hotel had what I am looking for--super clean hotel with nice amenities with a good location. I would definitely stay here again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank osidekid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Vienna

Property: The Ritz-Carlton, Vienna
Address: Schubertring 5-7 | 1010 Vienna, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 362 Hotels in Vienna
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Vienna 5*
Number of rooms: 202
Official Description (provided by the hotel):
Located next to Stadtpark directly on the famous Ring Boulevard, The Ritz-Carlton, Vienna combines the charm of four historical buildings with stylish and modern interior design. Our luxury Vienna hotel's Club Lounge remains unique in the city and is specifically designed for the luxury seeking traveler. Guests can rejuvenate at The Ritz-Carlton Spa, a luxury urban retreat that combines Austrian know-how and products with international spa expertise in order to create holistic, memorable spa experiences. The Ritz-Carlton Spa features six elegantly appointed treatment suits, a Health Club, Fitness area, sauna, steam bath and relaxation area in separated ladies and gentlemen areas and 60-ft. long indoor pool with underwater music. Atmosphere Rooftop Bar on the 8th floor became Vienna’s new hot-spot and has spectacular views over the city whilst Dstrikt Steakhouse offers the best selection of Austrian meats cooked on a “Josper” charcoal grill directly from farm-to-table. In Melounge Lobby Lounge you enjoy a rich breakfast during the mornings, an incomparable, modern interpreted afternoon tea "Tea & The City" during the afternoons and a delicious cheese plate from "Poehl am Naschmarkt" together with one of the best wines in the world. ... more   less 
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