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The Ritz-Carlton, Vienna
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Reviews (1,415)
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All reviewsrooftop barthe club loungeindoor poolconcierge deskfour seasonsmarble bathroomupgraded to a junior suitering roadluxury hotelbeautiful hotelperfect stayopera housechristmas markethotel restaurantmain attractionsdistriktcity
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Reviewed June 23, 2013

Location - on the Ringstrasse tram way, next to the Stadt Park. Easy walk to old town, by the No.2 Tram stop.

Room - The hotel is so new in a historic ex-bank building. Beautiful architecture, motion sensor lighting in the elevator foyer and floor foyer. Our room has no view, fairly good size. good size walk-in closet with iron & ironing board. Nice bath amenities. very upset no newspaper and turn down service in a Ritz. Nightly turn down should be standard.

I was astounded to find empty teabag wraps (not just one) in the teachest, Some guest might prank, and housekeeping staff are not checking closely. I called housekeeping and told them this is unacceptable by Ritz Carlton standard. With a Nepresso machine, I would hope there is a UHT milk carton in the fridge rather than powder creamer.


Service: Staff looks professional in someway cool or snorbish. That's ok They are rather friendly. But Concierge is stern yet not very informational . At arrival We were shocked as our car pulled in to main entrance yet NO trace of bell staff!!! I had to walk in to the reception to request service, yet this is another major flaw. On our check out, Front desk staff Philip V. was very helpful arranging bell staff to haul our bags to Imperial hotel which is the next block too close for a taxi ride. Very kind front and bell staff. I heartfelt tipped the bell boy.


F&B: The hotel is rather quiet except at times some Chinese were lounging and talking loudly at the front lobby lounge. Breakfast spread is good at the ground floor lobby lounge.
The 7th floor roof top bar offers a panoramic view of Vienna, yet it closes at 9pm was a bit early in summer time.

Didn't try out the Gym since Vienna has so much to offer.
We will return to Ritz while hoping the minor flaw could be improved.

  • Stayed: June 2013, traveled on business
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3  Thank yrtx4e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2013

We have stayed at the best around the world, and this is now one of my favorite stays of all time in any city. The room was fantastic, the service was exceptional, the hotel is quite perfectly maintained to the last detail granted it is quite new. Upon arrival we were escorted with a brief description and history of the palace, to a corner suite on the third floor. The room is spacious with a magnificent bathroom, all cool marble floors and walls with chrome fixtures. A big bath tub with a completely separate wc with its own sink, large separate shower and whats cool is that it has an invisible drain system. Great design in furnishings and natural dark woods and a great walk in closet with a big safe.
The breakfast buffet is resort like, with especially good pastries and honey off the honeycomb.
The swimming pool is all stainless steel and has a bubble lounge that is turned on if you go near it. The spa is ah so nice, it had to be, Vienna has an affinity to spas. And so do I. The live Jazz bar and the very cool restaurant were great.

Room Tip: A corner room will give you great views.
  • Stayed: May 2013, traveled as a couple
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1  Thank Anthony2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2013

Spent 4 glorious days in Vienna made more memorable by the perfect stay at the Ritz Carlton. The service was impeccable. The room was incredibly quiet and sleeping was a pleasure. We endured a very unusual heat wave and the room was on the top floor so the air conditioning was working hard, but somewhat in effectively. So I asked the club concierge for help and they managed to get the hotel engineer to lower the temperature of the thermostat. Very cool. By the end of the stay we were greeted by name and welcomed back every evening. The hotel is not inexpensive but it is is new, technologically advanced, and a great place to stay.

Room Tip: If you get a room on the top floor leave your room darkened to keep the temperature more comfortable. Get a club level room and enjoy the friendly casual atmosphere. A great place to unwind.
  • Stayed: June 2013, traveled as a couple
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1  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2013

Our stay at the Ritz Carlton Vienna was excellent. The service was superior and everyone from house keeping to the concierge was over the top courteous and helpful. Our room was very clean and comfortable. We were celebrating our anniversary and the hotel provided some extra’s that made the time very memorable. The Chocolatier in the afternoon was an excellent touch (its expensive but worth it!).

Room Tip: Two things to clarify at check in. First, if you request a balcony and want to use it for enjoying the sights ask if you can see over it. Ours was too high to see over if we sat in the chairs. Second, if steps are a problem make sure you let them know at check in. Our third floor room required the use of 10+/- steps after exiting the elevator.
  • Stayed: June 2013, traveled as a couple
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Thank RSMarsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

Great location, good food, fine hotel, good beds the ritz Carlton is a fine place to stay, but 9 euros for a 750 ml bottle of room temperature water that was placed on our table was a little over the top.
But a good hotel overall

Stayed: May 2013
Thank hugmee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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