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“Wonderful situation, in easy walking distance of major sites”
Review of Hotel Ambassador

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Hotel Ambassador
Ranked #162 of 359 Hotels in Vienna
Reviewed February 19, 2013

We have just enjoyed three nights at this hotel. Staff were very welcoming when we arrived and, although we were early, our room was ready and we could have it immediately. It would appear that there had been major refurbishment in the hotel - our bedroom and bathroom were fresh & clean. With BBC World available on the TV and free Internet access, it was just fine.

On our first night, we dined in the restaurant. Although it lacked atmosphere, the food was good and the service excellent. The glazed Dining Room gave a nice view over the square.

The situation of the hotel was just perfect - cathedral, opera house, Hofburg Palace, museums etc were all in easy walking distance.

The only thing that stopped me from giving this hotel an Excellent overall rating and Excellent for Service was the breakfasts. The two young staff, when unsupervised, were far from efficient; and at times quite rude. When an elderly lady mentioned that there were no glasses next to the orange juice, it was brusquely pointed out to her that there were more glasses on the shelf above where the hot food was served - at the other end of the room! And they charge €25 per person for breakfast! The answer is to take breakfast at one of the many coffee houses nearby!

Apart from the breakfast experience, we had a first class stay at this hotel, and we shall return.

Room Tip: Ask for a room away from the lift shaft, as there is an atrium and smoke drifts up from the bar.
See more room tips
  • Stayed: February 2013, traveled as a couple
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1  Thank CalellaDePalafrugell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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223 - 229 of 621 reviews

Reviewed February 11, 2013

We booked for three days and I have to say that I realised the high value of its location when I tried to make a plan for the top ten attractions that we had to see before we leave. So, Ambassador it is only 3-4 minutes walking distance from Stefansdom and Mozart house. It is also very close to the metro station U1 line.
10 minites walking from Hofburg, 7 minutes from Spanish Riding school, 20 minutes from Museum of Natural History and Kunsthistorishes.
You can reach the known coffee shops such as Hawelka, Demel, Central, Europe, in maximum 10 minutes walking distance. It is located on Karntner street which is one of the greatest commercial roads of Vienna and in 3-4 minutes you can also reach Graben street. Moreover nearby are qualitative Viennese restaurants such as Drei Husaren, Ferdinand, Frauenhuber (coffee shop-light meals) etc.
The room was a classical double (see attached photos). It was spacious and comfortable with classical decoration and romantic atmosphere. The bathroom was just good but not so luxurious for a 5-star Hotel. The personnel willing to assist any time we asked for it. One disadvantage of the room was the luck of many international and English hearing TV channels. Most of the TV programs are in German, thus if you still need to watch a movie in English you should rent it with an extra charge (5-12 Euros).
The hotel doesn't offer a spa or swimming pool, so if you are lovers of relaxation, the hotel will not meet your expectations.
Finally I can say that our accommodation was a positive experience and the highlight of the hotel is its convenient location. But I believe that real category of it, is a 4-star hotel and definitely not 5-star.

  • Stayed: February 2013, traveled as a couple
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3  Thank Katerina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2013

I booked this hotel for the location as we were only for one night in Vienna attending the Operaball. Location could not be better. 200 meters walk from the Wiener Staatoper, in Kartner Strasse. Kind and welcoming staff at the reception. The room was very big, but old fashioned, I did not like the decoration at all and would expect more from a 6! star hotel. There was no tea/coffee maker in the room. Bathroom looked old but clean. We got back to the hotel around 2 in the morning and thought they would have rooms service for some late night snack. Unfortunately they had not,but the guy at the reception suggested a great local place at Albertina, where a lot of Operaball guests had their famous bratwurst. All in all we had a good but not outstanding stay here.

  • Stayed: February 2013, traveled as a couple
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3  Thank NoellyM361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2013

I stayed there in May 2012 with my mum for 2 weeks. We found the hotel to be very nice. The staff were very friendly and helpful. The rooms were oversize. We were in Rooms 405 and 406, which faced the busy side and didn't find it too noisy. The windows are double glazed which stops the noise. We are planning to go back this year and will definitely stay there again.

  • Stayed: May 2012, traveled with family
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Thank pharmaboy1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2013

If you have a day or two in Vienna and want to stroll and enjoy its spirit this could be good solution! With a modest lobby and the reception desk, hotel is getting more and more interesting with every meter you are in! Nice hallways, with room tags with names of famous persons that stayed in, spacious rooms in old Viennese style. Downside is expensive 25 euro ,,sub-modest" breakfast and 35 euro parking from 23pm-11am!

  • Stayed: December 2012, traveled with family
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Thank drIR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2012 via mobile

Hotel is situated half way along one of the main pedestrianised shopping streets. 5 min walk to the cathedral + subway and 5 mins in other direction to State Opera House. Stayed in a themed room which was huge and beautiful. Reception staff were friendly + helpful. Only complaint was bar prices were too high (probably why it was empty!) + breakfast was 25 euro each, but we strolled down to the opera house cafe + paid 8 euro each instead! Overall a great hotel + will definitely stay there again.

  • Stayed: November 2012
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1  Thank janice_xxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2012

This is a beautiful hotel with everything that you would expect from an old style Viennese hotel in terms of room size and furniture. It is located in the most central position which meant that we were able to visit all the main sights on foot.

I would have given it five stars but for the fact that the price of the breakfast was ridiculous at 25 euros and nothing special. The breakfast should have been included in the cost of the room. There are plenty of nice coffee shops around where we had excellent breakfast for half that price.

Having said that I would recommend this as a great base for visiting Vienna. There is free WiFi in the hotel as well.

  • Stayed: December 2012, traveled with family
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2  Thank JohnfromPinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ambassador

Address: Kaerntner Strasse 5, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Business Hotel in Vienna
#49 Family Hotel in Vienna
#77 Romantic Hotel in Vienna
#117 Luxury Hotel in Vienna
Price Range: $165 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Ambassador 5*
Number of rooms: 89
Official Description (provided by the hotel):
Ambassador Hotel is a luxurious business hotel, located in the heart of Vienna, directly on the Kärntner Strasse shopping street. ... more   less 
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Also Known As:
Ambassador Wien Hotel
Ambassador Wien Vienna

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