I was a little spoiled coming from a fantastic hotel in Salzburg, Austria (the Bristol), but all things considered this was hands down the worst hotel of our trip. We arrived late from Salzburg (around 19:00 local time) and were given perhaps the smallest room in the hotel (probably because we booked through expedia), but it had a really large bathroom. As my companion and I took of our jackets we noticed that the bed linens were covered in hair, as if the maid staff got tired and took a nap in our bed. This was a little distubing, but not that huge of a deal, nothing a fresh coat of linens couldn't fix. That's until my wife went to use the bathroom and saw that the toilet seat was covere din dry urine. We immediately packed our bags and brought them downstairs and informed the desk. The desk staff seemed to be bothered by the fact that we were requesting a room change, and they made us wait 20 minutes in the lobby for our new room. According to the desk attendant, the need authorization to put us in a different room because of the rate we booked and the fact that there was onyl one other room available. When we got up to the room, the bedroom was in fact larger (by area) and had one more window for more ventilation (as the room got quite hot even without the heat on), however the bathroom was half the size of the previous room (although it was cleaner). As it was the end of the trip, we just bit our lipped and hunkered down. I would imagine that a hotel trying to compete with the likes of the grander hotels on Kartner Strasse or the Opern Ring, that they would have been mortified to have guests be greeted with such distrubing conditions. I have had a similar experience in the States with the W hotel and we were immediately upgraded to a much nicer/larger room and given a hotel credit for one night because of the distubance. That is how a hotel guess should be treated and the Ambassador should learn a lesson.
Despite the miserable opening to our stay, the owrst part about the hotel was the lounge was opened to the first three floors near the elevators. Thus there was a powerful odor of cigarette smoke whenever you were going to or coming from the elevators. I realized during our trip that smoking is handled differently in Europe, but it became ridiculous when you were coughing on the way to your room. Our room was situated well away from the elevators, I could only imagine how uncomfotable it would be for the 4 or 5 rooms that opened up to the lounge atrium.
All in all your money can be better spent elsewhere.
- Official Description (provided by the hotel):
- Ambassador Hotel is a luxurious business hotel, located in the heart of Vienna, directly on the Kärntner Strasse shopping street. ... more less
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- Also Known As:
- Ambassador Wien Hotel
- Ambassador Wien Vienna