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“Hotel Erzherzog Rainer” 5 of 5 bubbles
Review of Hotel Erzherzog Rainer

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Hotel Erzherzog Rainer
Ranked #45 of 367 Hotels in Vienna
Certificate of Excellence
GreenLeadersBronze level
Kiev, Ukraine
Level Contributor
1 review
“Hotel Erzherzog Rainer”
5 of 5 bubbles Reviewed December 25, 2013

Very good hotel, clean rooms, snowy clean bedding and towels, nice and friendly staff!! 15 min walking to St. Stephen's Cathedral, 5 min to nearest underground! Nice, cosy and quiet hotel!!! liked it very much!! Next time will stop in it again!

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tetyana_Boyko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Erzherzog Rainer, responded to this review, January 7, 2014
Dear Tetyana_Boyko,

Thank you very much for your throughout positive review. We are glad we could offer you a memorable stay with us and would be pleased to welcome you back soon!

Looking forward to your next Vienna vacation, we remain,

with best regards from Vienna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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806 reviews from our community

Traveler rating
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See reviews for
109
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • English first
  • Finnish first
  • French first
  • German first
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English first
Liverpool, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 21, 2013

Stayed here with a group of friends for 4 nights in December. Found it to be excellent value for money, good sized rooms with all you needed. Reception staff very helpful with suggestions for travel, eating etc. Location is no problem with a short walk into town and a U bahn and tram stop nearby. Breakfast had good choice with really good fresh fruit salad available. Would stay there again.

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gordon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Erzherzog Rainer, responded to this review, January 7, 2014
Dear Gordon D,

We are delighted to read about your stay with us. With pleasure we read that you found your vacation to be excellent value for money and that you were satisfied with the rooms offer, the breakfast and the hotel location.

Your special mention about the staff has already been forwarded to the team. Thank you.

Wishing you a nice New Year 2014, we remain,

with best regards from Vienna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed December 10, 2013

Location is really good as it is quite central. breakfast we actually quite enjoyed with decent selections. Hotel service was great as staff were polite and friendly. The only problem we had with the hotel was no air conditioning, so room felt a bit stuffy and had to open the windows at night. One morning upon waking up we found a window cleaner right in front of our room window....talk about privacy. The decor of the hotel is very vintage - not for everyone's taste but it was hygienic. Overall, it was an OK stay for the price we paid. Although it felt more like 3.5* hotel in our eyes.

Stayed September 2013, traveled with friends
Helpful?
1 Thank luscious_red
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Erzherzog Rainer, responded to this review, January 7, 2014
Dear luscious_red,

We would like to thank you for taking the time and write about your experience.

As you wrote the Hotel Erzherzog Rainer has no air-conditioning system in the rooms, but offers fans. We are sorry that you were disturbed by the window cleaner and kindly ask you to accept our excuses.

The Hotel Erzherzog Rainer gets its flair from its almost 100-year-old tradition, which makes it so special. We are happy that you were satisfied with the location, the breakfast offer and especially the offered service from our staff. Thank you for your nice compliments.

We hope you will keep your stay in good memories and would be pleased to welcome you back in a Schick Hotel of your choice.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poulton Le Fylde, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 10, 2013

My wife and I stayed here for a special birthday treat, and we loved every minute of it. The hotel is warm and friendly, and all the staff were courteous and helpful. Our room was just at the top of the first flight of stairs (room 108) and was very welcoming when we walked in for the first time. It was bright and well-decorated with comfortable beds, a table and two chairs, tv, mini-bar, plenty of wardrobe space and a spotless bathroom. Breakfasts were delicious with a variety of food to suit any taste - fruit juices, sparkling wine, a range of teas and coffees, cereals, breads, cheese, cold meats as well as hot food such as egg, sausage, bacon, etc. We also ate in the hotel restaurant the Wiener Wirtschaft in the evening. This was our first visit to Vienna so we tried some Viennese classics (Weiner Schnitzel and Tafelspitz) as well as house specialities - they were all delicious. The restaurant itself has a friendly local atmosphere and we were well looked after there. The hotels location is very convenient. It is only a short walk to Karlsplatz where the central city area starts, but even better there is a tram stop a few yards from the hotel and an underground station almost as close. The public transport system is amazingly good - trams and underground trains run with incredible frequency and they get you to any part of the city with ease. We bought a Vienna Card from the hotel which gave us unlimited transport on trams, underground and buses for three days for 19 euros each - it also qualifies you for discounts at museums, palaces and cafes. We found it well worth the money. Vienna is an incredible city with so many museums, art galleries, theatres and concert halls as well as restaurants and cafes serving delicious cakes. But we have to say it was the lovely hotel which made our stay so enjoyable - great atmosphere, helpful and friendly staff, good food and a warm room to relax in at the end of the day. We'd love to return.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Erzherzog Rainer, responded to this review, January 7, 2014
Dear John W,

Thank you very much for your nice review. We read it very attentively and are happy that you fully enjoyed your stay at our Hotel Erzherzog Rainer.

We are pleased we could offer a memorable birthday vacation in our beautiful city and really appreciate your compliments.

Looking forward to your next visit, we remain,

with best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
7 reviews
4 of 5 bubbles Reviewed December 3, 2013

Very pleasant stay in an excellent location. Staff were all very pleasant and helpful and quick to correct a minor fault in our room. Room was extremely clean and comfortable - could do with more English TV channels but this is abroad! - and the breakfast buffet was excellent although the breakfast room got a bit crowded at the weekend. Proximity to the metro and trams made it an excellent location with many restaurants in the local area within easy walking distance.
Overall a thoroughly enjoyable stay in a very good hotel.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lyalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Erzherzog Rainer, responded to this review, December 15, 2013
Dear lyalli,

We are very happy to learn that you enjoyed a very pleasant stay at our Hotel Erzherzog Rainer and thank you for posting your impressions.

We hope you will keep us in good memories and wish you a nice Christmas season.

Best regards from Vienna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed October 24, 2013

I've chosen this hotel because of its good location yet not in a noisy area as I needed to show the city to someone who was there for the first time. Unfortunately the really good location proved to be the only advantage. Nothing particularly wrong (noisy tram line and road works in the morning aside) but all services (including reception, breakfast and general attention to the client) are of 3 star maximum, not declared 4.

  • Stayed October 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Elena_Helena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Erzherzog Rainer, responded to this review, November 11, 2013
Dear Elena_Helena,

We are sorry to learn that with exception of the hotel's location, we did not convince you and therefore you rate our offer as average.

We regret this very much, because we aim to offer our guests a pleasant and unforgettable stay with us, true to the Motto “Over a century of Viennese Charm”.

We would be very pleased to get another opportunity to convince you and therefore will gladly advise you in your choice, at the time of your next booking.

Looking forward to your next visit, at one of the Schick Hotels, we remain,

with best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich
Level Contributor
168 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed October 13, 2013

Having booked this hotel for its vicinty to the "Naschmarkt", it was impossible to find free parking anywhere near. The room was rather small but very effectively furnished, and wireless internet is free. The bathroom was not 100% clean and amenities are not up to 4* standard. Breakfast selection was very good, including many different teas albeit not loose tea. Overall, an uneventful stay.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SusanneMunich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linda_labschuetz, Internet Guest Relation Manager at Hotel Erzherzog Rainer, responded to this review, October 21, 2013
Dear SusanneMunich,

Thank you for taking the opportunity to write a review and give us important feedback.

The parking areas around the Hotel are so-called short-term parking zones, thus you can park up to max. 90 Minutes. Therefore we recommend booking a garage parking space directly at the time of your room reservation.

We have high standards particularly in service and quality and we regret even more to learn that you were not completely satisfied with the cleaning of your room; please do accept our sincere excuses. Your information has already been forwarded to the housekeeping department.

We appreciate your compliments for our breakfast buffet and noticed your note concerning loose tea.

We still hope that you will keep your experience in good memories and send best regards to Munich.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Erzherzog Rainer

Property: Hotel Erzherzog Rainer
Address: Wiedner Hauptstrasse 27/29 | 1040 Vienna, Vienna 1040, Austria
Location: Austria > Vienna Region > Vienna > Wieden
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Airport Transportation
Hotel Style:
#21 Green Hotel in Vienna
#38 Luxury Hotel in Vienna
#51 Business Hotel in Vienna
#58 Romantic Hotel in Vienna
#87 Family Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Erzherzog Rainer 4*
Number of rooms: 84
Official Description (provided by the hotel):
Tradition for 100 years, Viennese charm and outstanding Austrian hospitality await guests at the 4-star Hotel Erzherzog Rainer. The central, convenient location in walking distance to the Vienna State Opera and the "Karntner Strasse", in the historic centre of Vienna, guarantees a vacation in which there is the opportunity to immerse oneself deep into the Viennese soul. 84 Comfortable rooms offer conveniences such as WLAN (free of charge) and Flat screen TVs with Sky programs. At the hotel's restaurant 'Wiener Wirtschaft' typical Viennese down-to-earth cuisine is served in a relaxed ambience. ... more   less 
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Also Known As:
Erzherzog Rainer Hotel
Best Western Vienna
Erzherzog Rainer Vienna
Vienna Best Western

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