We stayed at this hotel for two nights. We chose it based on previous comments and the TA status of number 1 in Vienna. I agree it is a unique property and a bit eclectic - but would not rate it so favorably. It is not a "hotel" and should not be listed as such. It is more like a B&B. We stayed in a one bedroom suite called "Sari" (see comments at bottom of this review). It was at the front of the building overlooking another building (which was covered in graffiti ) and behind that , an old church. The windows were great and we could open them fully which was nice. The church bells ring at regular intervals throughout the day. Some may find this charming at first but tedious after several days. Sunday morning starts at 915AM and goes on for several minutes repeating again after 15 minutes. I find it all part of the experience and different than at home. Staff were pleasant but not overly friendly. The reception desk is in a small room with a counter. Felt like I was in the principals office at high school. Not very charming as a first impression. The lifts are small. There are two to choose from. One person and luggage can fit into one lift and two in the other lift. The entrance is not very welcoming and felt like we were in a university dorm and not a hotel. The trek to our room was like walking through a prewar apartment block. Halls were wide and echoey . Interesting artwork near the elevators , but empty walls as you move further in. There are some units which are not part of the hotel and are occupied by private businesses or residents. We had a psychiatrist office near our room. A little too residential for my liking. The suite itself was fine very large and creaky wooden floors. Separate toilet room from the shower room. Some may not like that prospect. One needs to walk through the kitchen area from the "toilet" to the "shower room". For an avant garde , modern hip hotel I did not like the fact there was no clock or radio / iPod docking station. I had to use my laptop to play music. Also no drawers to put small items in. I had to put my socks, underwear , belts etc into a small suitcase and place on a shelf to use as a makeshift drawer. Breakfast was very good but can get crowded. Staff do their best to keep up. They are mostly pouring coffee and cleaning up tables. No one offered us any hot items except for eggs. We were unaware other items could be made available. No menu. The staff tried their best and I could not fault them as it was very busy. It was overall a good experience but I would not agree with the number 1 rating on TA. This hotel is not for everyone. One thing to note in terms of making a reservation. Be very specific about what you ask for. I initially requested a "Junior Suite". I subsequently contacted the hotel to see if the "Terrace" suite was available as I potentially wanted to upgrade. It was not available, but the reservation staff "upgraded" my Junior Suite to a Suite (not the terrace suite I requested). When checking out I was shocked to discover we had been in a "Suite" and not a "Junior Suite". My bill was Euro 160 more than I expected. I spoke to the front desk who were very willing to listen but needed time to speak to the GM. I paid the extra Euro 160 and checked out. The next day I received an email from the hotel offering a refund of Euro 80. There was obviously some misscommunication on the request to upgrade and I ended up with a room I did not really want. The hotel decided to "split" the difference with me. I appreciated this gesture of goodwill. However felt I should not have had to pay for a room I did not request. I chalked it up to experience and will be extra careful to reconfirm back with the front desk whenever I check into a hotel to ensure the room I get is what I reserved. If I return to Vienna I will probably stay in a more typical hotel - such as Sacher. But this property may suit others and I would suggest one read all the comments and make your own educated decision.
- Official Description (provided by the hotel):
- In the middle of the city’s 7th district and next to Vienna's Museumsquarter, behind the splendid façade of an old patrician house, one finds the Hotel Altstadt Vienna. Since its opening in 1991 the stylish 4-star hotel has been a favourite hideaway for art-lovers, design aficionados and cultural insiders. ... more less
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- Also Known As:
- Altstadt Vienna Hotel Vienna
- Altstadt Hotel Vienna
- Vienna Altstadt Hotel