Puerta del Sol has always been a favourite for the cozy atmosphere, the delicious tapas, and the great value for money - also in its previous life as "Side Step" we came there at least once every two months.
Originally we were shocked to see the name and owner change to Puerta del Sol, even though the name is by far better and more appropriate. But we were relieved to find the tapas, beers, and wines of the same quality, the interiors almost untouched, and the beloved habit of running out of tapas still ongoing ("no, sorry, tonight we do not have any patatas bravas, we don't have any potatoes".) This sounds annoying, but it is actually very good since it forces you to try new delicious dishes - especially for me, since I would otherwise just stick to old favourites.
However, before Christmas we had an experience that made us doubt if we will venture back. We came there, not having reserved, but quite early in the evening. The place was empty aside from two tables in the first room. The second room seemed to be completely empty. We asked for a table for two and were told that everything was booked, accompanied by a "sorry" that sounded more like a sigh of relief to get rid of us. I asked again, in disbelief, pointing at the empty tables and thinking of the early hour. No can do.... so we left, had beautiful noodle dishes at Ra'mien, which was packed as usual and accepted our phone reservation on the drive there.
Very poor service attitude in an otherwise nice place.
Come on, even if all tables were booked at 7, we could have set down for tapas from 6 to 7, then moved to the bar for a final glass of Rioja.
There was no sign of a closed company who had reserved the whole restaurant either.
Very strange - I'm quite unhappy to give them only a ranking of three points. Food-wise, they deserve more.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.