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“Unique boutique in a great location”
Review of Hotel Topazz

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Hotel Topazz
Ranked #58 of 360 Hotels in Vienna
Certificate of Excellence
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Unique boutique in a great location”
Reviewed June 28, 2013 via mobile

I stayed in the middle priced room. I actually found it to be quite spacious and well appointed. The bed was very comfortable and the bathroom was relaxing. The service at the hotel was very nice. Upon arrival, I was given a map and shown where are all the sites and shopping were located. They also gave directions to he opera house that we were attending that night. The location of the hotel is perfect. Close to everything and felt very safe. The taxi driver hasn't heard of the hotel. But I showed him the address on my phone and he was able to find it easily. Would definitely stay here again.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BostonMiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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452 reviews from our community

Traveler rating
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    6
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44
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Kuwait City, Kuwait
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 20, 2013

Nice small hotel. Great location. Friendly staff.
New, to the point that taxi drivers don't know it.
I chose it based on the reviews from Tripadvisor. I had a nice stay, but not the WOW impression I got from the reviews.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank baghli2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 18, 2013

We spent three nights in the Hotel Topazz. On our arrival the receptionist was very friendly and helpful however there was a misunderstanding in regarding breakfast. She told us it was free so when we went down the next morning we were charged Euro20 per person. I guess what she meant by free is really available for purchase not free of charge. There more reasonably priced breakfast very close by the hotel. The drinks and snack in mini-bar are free.
The hotel is in a very central location,everything seemed to be within easy walking distance. The room is quite small though. Since we were out the whole day sightseeing and only come back late at night to sleep so that didn't matter that much to us. The hallway light is motion sensor and maybe we are not tall enough for it to sense us. We have to wave our hands! I wish they have motion sensor light when you open the room door as we come back late at night the room is too dark for us to see the slot to put the room card to turn on the light.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoverSanFrancisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Panama
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 1, 2013

Overall a good boutique hotel, except that the rooms are really small to the point of not being comfortable enough. Great location, good breakfast a la carte, simple but very good. I don''t think I will stay here again because of the rooms, and because the air conditioning in two rooms that we have were not working well, and the staff couldn't do anything about it.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mariela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 1, 2013

Others said it before: good location, a salon where you can rest after a long city walk, excellent breakfast, friendly staff, cozy beds, outstanding bathroom, ... The rooms could indeed be a bit larger - but who cares if the rest is perfect?

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paqu42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 30, 2013

You can always find your way back to the Topazz as it sits in sight of the St Stephens Cathedral, right in e middle of Vienna. Fabulous room, divine bed and pillow, a salon for the 2000's, really helpful staff and i've forgotten what I paid so clearly didn't break the bank. Great designer touches without being tricky and can't imagine anyone wouldnt love this hotel.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anita137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 30, 2013 via mobile

The hotel has excellent location.

I was aware this was a boutique hotel yet the rooms were very small and poorly distributed in terms of layout.

The a/c in our room simply did NOT work. Called down to the front desk at 1am and they came to check it out and they agreed with our assesement: the a/c was busted. Their reccomendation? Crack open a window.

If im paying for a room with a/c I expect a room with a/c. They refused to offer us any type of compensation.

Also after opening the window it was impossible to sleep since the hotel lies on a busy street filled with loud night life.

Talked to other guests and they complained of the "sauna like" rooms as well.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coxo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilVienna, Manager at Hotel Topazz, responded to this review, June 11, 2013
Dear coxo01,

thank you for taking the time to share your experiences during your stay in our hotel.
It is true- we are a cosy boutique hotel, a jewel in the middle of Vienna…

We are very sorry to read that the air-condition in your room was not working to your satisfaction.

We are an awarded environmentally-friendly hotel and our climate control system depends on the external temperature reader, indicating our system either to heat or cool. During your stay in our hotel the outdoor temperature was very unusual for this season, dropping and rising up to 15° degrees in a day, and the system was not able to react as quickly as it should have- no excuse but maybe an explanation. In the meantime we have adapted the programming so we are able to avoid such cases in the future.

The reproach that our hotel did not offer you any compensation for your inconvinience surprised us. For every member of our staff the satisfaction of our guests is the cardinal rule and whatever is necessary to do and we are able to do should be done. We apologize if you did´nt have had this feeling and do hope that you will give us another chance to convince you of our unique and beautiful hotel and our loving and courteous service.

Yours sincerely
The Hotel Topazz Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Topazz

Property: Hotel Topazz
Address: Lichtensteg 3, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #58 of 360 Hotels in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Topazz 4*
Number of rooms: 32
Reservation Options:
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