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“Crushed in Vienna”
Review of Hotel Lamee

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Hotel Lamee
Ranked #104 of 358 Hotels in Vienna
Certificate of Excellence
Reviewed December 17, 2013

Nice hotel but really some things make you just mad. This is meant to be a five star hotel and the room is very nice. We arrived yesterday. We could barely hear the receptionist because of the racket from the queue of locals waiting for the only lift in the hotel to the rooftop bar. Nice bar. Great views. Had to queue up to get into lift with all our luggage so no preferences for guests.
Then there is the ironing. What hotel in the world nowadays doesn't let you iron your own clothes?? This one!! No irons available to guests but they are happy to take them and iron for you if you can wait a couple of hours and are happy to pay around 8 euros for them to iron a pair of jeans. They cite safety.... Perhaps the auto off switch hasn't come to Viennese irons yet!!
When you are travelling a long way and for a long time simple things like a freshly ironed shirt make a difference. We won't recommend this hotel for this really silly simple thing that is so at odds with all the other hotels we have stayed in all around the world. We have two more crumpled nights here and it's hard to see past the small stuff to say this is a good looking hotel in a great venue.

  • Stayed: December 2013, traveled as a couple
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Thank thecriticnsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLorenzLamee, Leiter Gästebetreuung at Hotel Lamee, responded to this reviewResponded December 20, 2013

Dear Sir or Madam,

First and foremost we would like to thank you very much for taking the time and trouble to bring your comments to our attention. We are very sorry that your experience did not entirely meet your expectations. Please allow us to apologize for any inconvenience you might have experienced and especially for your disappointment regarding the iron boards.

Due to several safety regulations we are not permitted to do the self-service-ironing-in-room. Nevertheless we offer a laundry service in order that our guests get the chance and possibility to have fresh and lovely clothes.
Like you mentioned, our roof top terrace with breathtaking views is very in vogue and popular. Our aim is to satisfy all our guests, but we take your feedback as opportunity to readvice our bellboys to be aware about the fact, that our house guests have priority in all aspects, especially in using the elevator!

We continuously strive to meet your needs and expectations, especially the personal service and attention is of utmost importance for us; therefore your feedback is very important to us.


We still hope you will consider coming back to stay with us in the future!

With best regards from Vienna,

Hotel LAMÉE - situated in the heart of Vienna with the most beautiful roof top terrace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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109 - 115 of 288 reviews

Reviewed December 15, 2013

We had a great 3 nights at the Hotel Lamee. The staff were all excellent and very helpful. The hotel is beautiful. It was very clean and comfortable. The location is about a 5 minute walk from Stephansplatz. Would stay here again and would highly recommend it to friends.

  • Stayed: December 2013, traveled as a couple
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Thank CaseyandEric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLorenzLamee, Leiter Gästebetreuung at Hotel Lamee, responded to this reviewResponded December 20, 2013

Dear Casey and Eric,

Thank you very much for those charming comments on our hotel. We are happy to know, that you enjoyed your stay with us.
Hopefully, we see you soon on your next trip to Vienna.

Best regards

Hotel LAMÉE - situated in the heart of Vienna with the most beautiful roof top terrace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

We had their best suite in the hotel. The views are stunning, as is the concept of the room in the modern 20's inspired theme. However, attention to detail was bad. Many small things were wrong or went wrong in the suite. Staff were lovely, but when you're paying 5 star prices you really want the room to match it in every detail.

  • Stayed: November 2013, traveled as a couple
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Thank david h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

Geekay : I would rate this hotel 5Star all in all, Staff are very polite, helpful, speaks good English, room are very spacious , clean and with comfortable bed, restaurants , famous attractions are only few minutes away. i will definitely come back in this Hotel , i highly recommended Hotel Lamee .

  • Stayed: November 2013
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Thank geekay2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

the hotel was 2 minutes walk from St. Stephan platz, it has very friendly staff, cozy rooms and it was very clean! Towels, matraces, pillows and bedding materials were more than clean and brand new! There is a reason to go back!

  • Stayed: October 2013, traveled on business
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1  Thank Intertruck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2013

Suites are really comfortable and well appointed, very modern. Shower separated from tub and in a different space than toilet. Beds are great even though we are not used to their using two different down duvets for one King size bed (one for each person). Plenty of closet space (not to generous about hangers, though). Oliver in the front desk is very friendly and resourceful. The only negative remarks on this hotel will be on their unreliable internet service (you have to re-connect every time you enter the hotel, sometimes even when you thought you were already connected and within minutes of signing in) and on their breakfast service at their Bar-Café BLOOM. I guess they want their breakfast to be sooo special, sort of a part of the "slow food" movement, that they make it painfully slow and even snobbish. Go to a Viennese Café like the Demel and you'll be served promptly and the food will be as wonderful. Their Recepcion Desk closes at 11pm, but you can still call a number and you'll be helped from the Topaz Hotel across the street, a sister hotel, just as hip or even more hip but without the view of Kartner Strasse, St Stephen's Cathedral and Stephanplatz.

Room Tip: Ask for a room with a view of Stephansdom.
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  • Stayed: September 2013, traveled as a couple
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Thank chiariport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

Nice small boutique hotel. Great central location within steps away from Stepahansdom and the luxury shops of Kartnerstrasse. I had a spacious deluxe double room
Liked: central location, newly built, friendly staff, free wifi, extra large HD TV.
Disliked: Although spacious, the bathroom is only separated from main room by clear glass screen.
Tip: Memorize or keep the hotel’s address handy. The hotel is so new that I had to explain to taxis where it was.

  • Stayed: October 2013, traveled on business
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Thank baghli2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Lamee

Address: Rotenturmstrasse 15, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #104 of 358 Hotels in Vienna
Price Range: $196 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Lamee 4*
Number of rooms: 32
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